Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laquiasa Bailey

Greensboro,NC

Summary

Dynamic customer service professional with extensive experience at Circle K, excelling in complaint resolution and upselling strategies. Proven ability to enhance customer satisfaction and drive sales through effective communication and meticulous attention to detail. Skilled in managing high call volumes while maintaining confidentiality and fostering long-term client relationships.

Overview

15
15
years of professional experience

Work History

CUSTOMER SERVICE REPRESENTATIVE

Circle K
Greensboro, NC
03.2022 - Current
  • Executed customer greetings and managed register operations swiftly.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Suggested purchases to optimize customer satisfaction and drive sales.
  • Participated in teamwork to meet daily objectives effectively.
  • Developed innovative strategies to enhance sales and promote products.

MEMBER SERVICE CALL CENTER REPRESENTATIVE

Summit Credit Union
Greensboro, NC
01.2023 - 10.2024
  • Maintained accurate and up-to-date customer account information through manual processing and digital updates.
  • Delivered exceptional customer service, fostering loyalty and long-term satisfaction.
  • Efficiently managed high call volumes, addressing customer inquiries and concerns with minimal wait times.
  • Proactively implemented solutions to meet customer needs and resolve issues effectively.
  • Handled diverse customer service, administrative, and operational tasks in a fast-paced environment.
  • Provided navigation assistance for customer accounts and services.
  • Resolved issues related to online banking by unlocking accounts, resetting passwords, and updating credentials.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Provided customer service to clients in regards to account information and banking inquiries.
  • Ensured that all security protocols were followed when handling confidential data.

CUSTOMER SOLUTIONS SPECIALIST

American Partner Federal Credit Union
Greensboro, NC
07.2021 - 01.2023
  • Assisted members with opening, closing, and maintaining checking, savings, and specialized accounts, ensuring accuracy and compliance with policies.
  • Delivered exceptional customer service by addressing inquiries, resolving account issues, and offering personalized financial solutions.
  • Processed a wide variety of banking transactions, including deposits, withdrawals, loan payments, and transfers, with a high level of accuracy.
  • Guided members through the loan application process by collecting documentation, verifying eligibility, and providing clear communication on loan terms.
  • Updated and maintained member account information, including contact details, online banking credentials, and account preferences.
  • Educated members on credit union products, digital banking tools, and services to improve their financial management and satisfaction.
  • Resolved discrepancies in accounts and transactions by conducting detailed reviews and ensuring prompt resolutions.
  • Ensured compliance with federal regulations and internal policies while safeguarding sensitive member information.
  • Supported cross-selling efforts by identifying opportunities to match member needs with products and services aligned with their financial goals.

BANK TELLER

Truist
Columbia, NC
07.2018 - 08.2020
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Educated customers about different types of banking services available at the branch.
  • Assisted customers with basic technical issues related to digital banking platforms.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Resolved customer disputes promptly in accordance with bank policies and procedures.
  • Built and maintained client relationships through quality, personalized interactions.
  • Researched customer inquiries regarding their accounts using internal banking systems.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.

CUSTOMER SERVICE SALES ASSOCIATE

Duck Thru
Manteo, NC
02.2017 - 12.2018
  • Delivered exceptional customer service by identifying customer needs, providing product recommendations, and ensuring satisfaction throughout the sales process.
  • Managed transactions accurately and efficiently, including sales, returns, and exchanges, while maintaining a positive shopping experience for customers.
  • Promoted store products, services, and loyalty programs, driving sales and exceeding individual sales targets.
  • Provided knowledgeable assistance regarding product features, benefits, and usage, enhancing customer understanding and driving informed purchasing decisions.
  • Resolved customer complaints and concerns with professionalism, ensuring prompt solutions and maintaining customer loyalty.
  • Utilized strong communication skills to engage with customers, answering inquiries and addressing their needs in a friendly and approachable manner.
  • Processed sales transactions using point-of-sale (POS) systems, ensuring accuracy and security in all financial exchanges.
  • Maintained a clean and organized store environment, restocked products, and ensured shelves were visually appealing for customers.
  • Collaborated with team members to achieve store goals and deliver exceptional customer service.

SERVER

Outback Steakhouse
Nags Head, NC
11.2014 - 11.2018
  • Took orders from customers accurately and in a timely manner.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Stayed informed about daily specials, new menu items, promotions.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Assisted in training new servers.

SERVER

Applebee's Grill + Bar
Nags Head, NC
05.2010 - 11.2015
  • Checked food before serving it to customers.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Education

Associate of Arts - Accounting

Martin Community College
Williamston, NC
05-2015

Skills

  • Inbound and outbound calling
  • Complaint resolution
  • Call Management
  • Complaint handling
  • Account updating
  • Sales and upselling
  • Database maintenance
  • Problem-solving abilities
  • Customer relationship management (CRM)
  • De-escalation techniques
  • Team collaboration
  • Accepting payments
  • Multitasking and organization
  • Customer interaction
  • Verbal and written communication
  • Teamwork and collaboration
  • Payment processing
  • Data entry proficiency
  • Dispute resolution
  • Chargeback handling
  • Client relationship building
  • Banking systems proficiency
  • Credit adjustments
  • Policy adherence
  • Data accuracy
  • Filing and data archiving
  • Error identification
  • Document processing
  • Maintains confidentiality
  • Collecting information
  • Goals and performance
  • Sales expertise
  • Sales strategy development
  • Cross-selling techniques
  • Customer communication
  • Upselling strategies
  • Customer service
  • Account management
  • Upselling techniques
  • Problem resolution
  • Data entry
  • Customer relationship management
  • Sales strategies
  • Effective communication
  • Conflict resolution
  • Attention to detail
  • Time management
  • Training others
  • Banking operations support
  • Spreadsheets
  • POS systems expert
  • Paperwork processing
  • Opening and closing accounts
  • Strategic sales
  • Call center experience
  • Problem-solving
  • Retail sales customer service
  • Professional telephone demeanor
  • Customer satisfaction measurement
  • 10-key
  • Live chat support

Timeline

MEMBER SERVICE CALL CENTER REPRESENTATIVE

Summit Credit Union
01.2023 - 10.2024

CUSTOMER SERVICE REPRESENTATIVE

Circle K
03.2022 - Current

CUSTOMER SOLUTIONS SPECIALIST

American Partner Federal Credit Union
07.2021 - 01.2023

BANK TELLER

Truist
07.2018 - 08.2020

CUSTOMER SERVICE SALES ASSOCIATE

Duck Thru
02.2017 - 12.2018

SERVER

Outback Steakhouse
11.2014 - 11.2018

SERVER

Applebee's Grill + Bar
05.2010 - 11.2015

Associate of Arts - Accounting

Martin Community College

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