LaQuice Anthony
Orlando,FL
Summary
Upbeat, knowledgeable, and efficient Member Services Representative equipped to managing positive member interactions and provide exemplary customer service. Promote products and services, answer questions, and seek timely resolutions to satisfy members and maintain high productivity. Excellent communicator with attention to detail and good account management skills. Knowledgeable Customer Service Clerk skilled in high-volume electronic document review. Detail-oriented and focused on providing exemplary customer service to customers while managing multiple tasks and competing priorities. Excellent communication skills and experience with Word, Excel, and database software Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Hair Braider
BlessedByQuiice
Orlando, FL
01.2019 - Current
- Hair care, Braids, Hair Coloring, providing excellent customer service, Money exchange, Social Promotion.
- Prepared and braided hair for clients according to their individual needs and preferences.
- Cleaned and sanitized styling tools, equipment, and workstation between each client.
- Maintained a clean and orderly work area at all times.
- Performed scalp treatments such as steaming, oiling, shampooing, conditioning.
- Provided consultations with clients to determine desired style or look.
- Applied extensions using various techniques such as weaving, box braiding, French twists, cornrows.
- Kept detailed records of services rendered and products used for each client.
Customer Service Representative
Everise
Orlando, FL
07.2023 - 09.2023
- Answering any account questions, take payment if needed...
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Activation Specialist
Hilton
Orlando, FL
12.2022 - 07.2023
- Responsible for making outbound calls getting guest to book dates for vacation packages
- Maintained accurate records of customer feedback to ensure satisfaction with product activation process.
- Assisted customers with troubleshooting technical issues related to product activation.
- Coordinated with sales teams to ensure smooth customer onboarding experience during product activations.
- Monitored customer usage data to assess effectiveness of product activation strategies.
Customer Service Representative
Dialog Direct
Orlando, FL
06.2021 - 10.2022
- Answering inbound calls from providers As well as potential providers about past claim as well as future claims
- Providing patients as well as providers with account information and account limitations if any
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
Concentrix
Orlando, FL
12.2020 - 07.2021
- Insurance Rep in charge of answering account information, Scheduling the needed appointment, Providing adequate Customer Service, Updating personal Information, Answering any questions clients may have.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Associate's degree - Business Management
Florida Career College
Orlando, FL11.2018
Skills
- Customer service (10 years)
- Sales
- Dispatching
- Data entry
- Computer skills
- Microsoft Office
- Administrative experience
- Medical billing
- Microsoft Excel
- Typing
- Medicare
- Medical Coding
- Insurance Verification
- Medical Terminology
- CPT Coding
- Medical Records
- Accounts Receivable
- ICD-10
- ICD-9
- Medical Office Experience
- Patient Care
- HIPAA
- Medical Scheduling
- Office Management
- Order Entry
- Phone Etiquette
- Laboratory Experience
- QuickBooks
- Microsoft Powerpoint
- Human resources
- Customer support
- Remote access software
- VPN
- Hospitality
- Windows
- Accounting
- Help Desk
- LAN
- Network Support
- Citrix
- Hair Cutting
- Social Media Promotion
- Weaves
- Hair Styling
- Sanitation Practices
- Scalp Health
- Appointment Scheduling
Personal Information
Title: Customer Service Rep
References
References available upon request.
Timeline
Customer Service Representative
Everise
07.2023 - 09.2023
Activation Specialist
Hilton
12.2022 - 07.2023
Customer Service Representative
Dialog Direct
06.2021 - 10.2022
Customer Service Representative
Concentrix
12.2020 - 07.2021
Hair Braider
BlessedByQuiice
01.2019 - Current
Associate's degree - Business Management
Florida Career College