LaQuicia Ward

* Oversight of Revenue Cycle for 9 Long Term Care Facilities

* Negotiated contracts with third-party providers to secure favorable terms that supported company goals while maintaining strong relationships with vendors and patients.

* Increased revenue by implementing strategic pricing and inventory management techniques.

* Optimized revenue streams for maximum profitability through detailed analysis of market trends and competitor activity.

* Collaborated with sales and marketing teams to develop targeted promotional campaigns that drove demand and increased revenue.

* Developed comprehensive forecasting models to accurately predict future revenue, allowing for informed decision-making on resource allocation.

* Implemented dynamic pricing strategies that responded to real-time market conditions, maximizing profit margins in a competitive environment.

* Responsible for all aspects of accounting (AP/AR, billing, general ledger entries, bank reconciliation, credit card expense report reconciliation, cash applications, collections, commission statements).

* Develop and maintain accounting policies, procedures, and internal controls to ensure compliance with accounting principles and financial regulations.
* Prepare and present financial reports and analysis to management, including balance sheets, income statements, cash flow statements, and variance analysis reports.
* Review and analyze financial statements, budgets, and forecasts to identify areas of improvement and recommend solutions to management.
* Ensure that all financial transactions are accurately recorded, monitored, and reported in a timely manner.
* Recommend benchmarks against which to measure the performance of company operations.
* Develop and maintain relationships with external auditors, tax accountants, and other financial professionals to ensure compliance with all regulatory requirements.
* Monitor and manage the company's cash flow, ensuring adequate funds are available to meet operating needs and capital expenditures.
* Provide financial analyses as needed, in particular for capital investments, pricing decisions, and contract negotiations.
* Comply with local, state, and federal government reporting requirements and tax filings.
* Maintain files and comply with record retention requirements.
* Manage special projects and various business initiatives.
* Additional accounting duties/special projects as necessary.

* Analyzed historical data to identify patterns and opportunities for improvement, driving continuous process enhancements within the organization.

* Reduced costs through the implementation of automated systems and processes, increasing efficiency without sacrificing quality of service or customer satisfaction.

* Improved employee productivity with effective time management strategies for daily tasks.

* Reduced overhead costs through careful budget management and resource allocation.

* Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.

* Coordinated company events and meetings to foster teamwork and boost employee morale.

* Implemented data-driven decision-making processes, leading to more informed business choices.

* Provide leadership and direction for overall facility operations to provide quality patient care in accordance with all laws, regulations, and Life Care standards.
* Oversee key areas including financial operations, human resources, customer service, business development, and clinical operations.
* Implement policies pertaining to patient care, caregiving, and support staff, financial control, public relations, and maintenance of physical plant through consultation with the facility management team. Manage budget to meet facility needs and division goals in accordance with all applicable laws, regulations, and Life Care standards.
* Ensure facility is compliant with all Federal, State, and local requirements as well as serve as the facility's Compliance Liaison.
* Ensure facility is clean and safe for the comfort, convenience and safety of patients, families, and staff.
* Serve as effective representative for company so facility is viewed as provider of choice in that community.
* Ensure census goals are met
* Prepare and operate within annual budget.
* Effectively supervise team.
* Exhibit excellent customer service and a positive attitude towards patient.

* Enhanced client satisfaction by implementing streamlined communication strategies and personalized service plans.

* Boosted company revenue through the development of strong relationships with key clients and partners.

* Increased client retention rates by providing exceptional support, feedback, and ongoing relationship management.

* Expanded the client base by targeting new markets and industries, resulting in a significant increase in new business opportunities.

* Oversight of the Social Services Workers, Medicaid Program, Medicare Program, Managed Care Program, and Veterans Affairs Program for 24 Long Term Care Facilities.
* Review and consider ACO's for different aspects of the company.
* Collaborate with other members of the Executive Operations Team to ensure efficiency of practices, compliance with federal and state regulations and implementation of management goals at the facility level.
* Review company programs and financials to create and implement processes to ensure maximum company profit.
* Hold weekly and monthly meetings with staff of all 24 long term care facilities to build relationships amongst each other and ensure state and federal regulations are being educated and upheld.
* Report directly to the President, Chief Financial Officer and Director of Operations in the areas of responsibility.
* Negotiate, track and ensure recertification of contracts with managed care companies and Veterans Affairs.
* Create and Implement policies and procedures that correlate with company expectations and state/federal regulations.
* Attend marketing events to build relationships with outside vendors, outside agencies and the communities where our long-term care homes are located.
* Complete quarterly mock survey's at 24 long term care facilities to ensure company standards and state/federal standards were implemented and being upheld.
* Completed education with executive team members and facility staff in areas of oversight.
* Compile and present presentations and reports to reflect the company P&L in areas of oversight and give suggestions on how to improve company processes both at the executive and management levels.
* Assist with creating and leading value-based care program planning, implementation and monitoring.

* Created, educated and implemented processes to decrease company outstanding A/R from 8% to less than 1%.