Laquida Anderson
Taneytown,MD
Summary
Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Skilled at offering high-level administrative support to senior-level staff. Expert in calendar management, schedules and meeting coordination. Expertly assists executive team using exceptional communication and organizational skills. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
15
15
years of professional experience
Work History
Transportation Executive
LA Trucking LLC
01.2020 - 01.2023
- Schedule freight deliveries and arrange pickups of shipments and parcels
- Their duties include scheduling truck drivers, relaying shipment details as arranged with customers, and setting up drivers' routes
- Also checking driver’s electronic logs.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Coordinated closely with other departments to facilitate smooth delivery operations.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Analyzed transportation data to identify improvement opportunities.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Met safety and regulatory standards for full operational compliance.
- Proven ability to learn quickly and adapt to new situations
Appeals Intake Coordinator III
Johns Hopkins Healthcare
02.2018 - 01.2020
- Performs high-level claims review and separates clinical appeals from administrative appeals.
- Receives appeal requests from different sources, including mail, and fax.
- Separate appeals and distributes clinical appeals to appropriate nurse for review.
- Date stamps 100% of all incoming mail
- Assign appropriate customer claims appeals, including but not limited to coding issues, emergency room, and resubmitting of itemized bill or EOB
- Date stamps all incoming grievances.
- Communicate accurate information to customers regarding inquiries about appeals
- Prioritizes tasks according to departmental guidelines and timeline
- Prioritizes daily workload according to appeals timeliness and requirements, as specified in contracts
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
Customer Service Representative
Johns Hopkins HealthCare
10.2016 - 02.2018
- Responsibilities for answering and receiving incoming phone calls that are system generated
- Responsible include handling member and provider calls, effectively communicating with members and providers to ensure that their needs are handled the first time
- Maintain customer records by updating account information.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Guest Service Manager
Best Western Plus BWI North
10.2014 - 10.2016
- Investigate customer's problems and find solutions
- Communicate with customers via phone, email, or letter
- Hire, train, and terminate customer service agents
- Provide scripts to read from during phone calls
- Handle major incidents that cannot be resolved by agents
- Resolve complaints and order issues
- Ask customers to provide feedback on agents and customer service experience
- Keep abreast of new company products and services
- Issue refunds to customers
- Oversee product exchanges and returns
- Analyze data and statistics
- Compile and print reports on overall customer satisfaction
- Isolate and identify areas of improvement
- Train agents on how to adequately address problem over the phone or how to write correspondence
- Work with management on customer service initiatives
- Utilize social media to respond to customer complaints and praise.
Guest Service Representative /Supervisor
Holiday Inn BWI
07.2013 - 01.2014
- Responsible for interacting with guest one on one, handling disputes during shift
- Responsible for displaying excellent customer service
- Responsibilities also included answering phones, checking guest in and out, cash handling
- Night time supervisor.
Guest Service Manager
Holiday Inn Grand Island
08.2010 - 07.2013
- Investigate customer's problems and find solutions
- Communicate with customers via phone, email, or letter
- Hire, train, and terminate Customer service agents
- Provide scripts to read from during phone calls
- Handle major incidents that cannot be resolved by agents
- Resolve complaints and order issues
- Ask customers to provide feedback on agents and customer service experience
- Keep abreast of new company products and services
- Issue refunds to customers
- Oversee product exchanges and returns
- Analyze data and statistics
- Compile and print reports on overall customer satisfaction
- Isolate and identify areas of improvement
- Train agents on how to adequately address problem over the phone or how to write correspondence
- Work with management on customer service initiatives
- Utilize social media to respond to customer complaints and praise.
Executive Assistant
True Bethel Baptist Church
02.2008 - 04.2015
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Responsibilities included management of vendor connections, providing materials and resources, and acting as the primary point-of-contact for day-to-day administrative functions.
- Coordinated travel, conferences, and meetings including associated agendas, accommodations, and minutes
- Prepared clear, concise, and grammatically correct correspondence.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Handled confidential and sensitive information with discretion and tact.
- Used advanced software to prepare documents, reports, and presentations.
Education
High School Diploma -
Newport High School
Newport, AR07.1999
Tech Certificate - Massage Therapy
New York Institute of Massage
Buffalo, NY05.2015
Some College (No Degree) - Business Administration And Management
Baltimore City College
Baltimore, MDSkills
- Project Planning
- Answer Multi-Line Phone Systems
- Microsoft Office
- Arrange Business Meetings
- Self Starter
- Meeting Agenda Preparation
- Administration Management
- Travel Arrangement Management
- Schedule Planning
- Calendar and Scheduling Software
- Administrative Support Specialist
- Appointment Setting
- Event Calendar Management
- Office Administration
- Mail Handling
- Office Supplies and Inventory
Timeline
Transportation Executive
LA Trucking LLC
01.2020 - 01.2023
Appeals Intake Coordinator III
Johns Hopkins Healthcare
02.2018 - 01.2020
Customer Service Representative
Johns Hopkins HealthCare
10.2016 - 02.2018
Guest Service Manager
Best Western Plus BWI North
10.2014 - 10.2016
Guest Service Representative /Supervisor
Holiday Inn BWI
07.2013 - 01.2014
Guest Service Manager
Holiday Inn Grand Island
08.2010 - 07.2013
Executive Assistant
True Bethel Baptist Church
02.2008 - 04.2015
High School Diploma -
Newport High School
Tech Certificate - Massage Therapy
New York Institute of Massage
Some College (No Degree) - Business Administration And Management
Baltimore City College
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