Laquida Madkins
FORT WORTH,Texas
Summary
Competent, adaptable, and ethical leader seeking challenging growth opportunities. Formally trained in insurance and health care with pertinent customer service and management skills. Honed interpersonal skills and superior abilities in research, data analysis, problem solving, reporting and loss abatement with proven results improving processes leading to exceedance of business goals. Expert Claims Supervisor effective at coordinating workloads and managing continuous claims volumes. Knowledgeable about basic and complex claims up to $5 million in value. Specializes in Workers Compensation claims work.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Claims Supervisor
Gallagher Bassett
Remote – CO Branch
08.2022 - Current
- Lead a team of claims adjusters, ensuring high-quality and efficient service delivery
- Drive adjuster hiring and training to foster a culture of performance and continuous improvement
- Define team goals, manage workloads, and motivate performance
- Leverage Gallagher’s technology to enhance efficiency and quality
- Interact professionally with clients, carriers, and brokers
- Identify coaching opportunities and position team members for successful development
- Investigate, evaluate, and resolve complex workers compensation claims applying your analytical skills to make informed decisions and bring claims to resolution
- Work in partnership with our clients to deliver innovative solutions and enhance the claims management process
- Think critically, solve problems, plan, and prioritize tasks to optimally serve clients and claimants.
Adjunct Instructor – Adult Learning
Tarrant Community College
Fort Worth, TX
10.2015 - Current
- Prepares and instructs the Adult Learner, independently with limited direction
- Leads Intro to Pharmacy, Pharmacy Mathematics and Pharmacy Review classes
- Teaches dosage calculations, Pharmacology, and Anatomy & Physiology classes
- Certifies students in mock compounding and sterile IV labs
- Grades Exams and Quizzes, offers tutoring and externship preparation
- Conceptualized and delivered innovative instruction and advisement, monitors student progress and evaluated performance of students and personnel
- Improved administration, assessed curriculum, operations and student programming and applied success coaching model for learners
- Monitored programs and constructed solutions to exceed instruction goals
- Advised university leadership on departmental issues, strategic planning and curricula improvement through study and application of program modifications
- Conducted research and data collection and integrated student feedback into development of strategic approaches to student success.
Claims Specialist I Adjuster
Liberty Mutual Insurance
Plano, TX
11.2016 - 08.2022
- Champions culture of teamwork leads provision of stellar customer centric insurance services and supervises training and support of junior level staff
- Provides timely access to members’ records and demonstrates thorough understanding of communication, information management, customer retention and service
- Serves as subject matter expert and information resource on payment and forms and ensures proper handling of payments and billing
- Establishes positive business rapport, maintains departmental visibility through networking and represents departmental views at meetings
- Exhibits prowess in use of internal programs, technology, and systems
- Conducts research and appropriate referral of client inquiries, tracks completion of projects, conducts follow-up and properly documents, updates and secures records on retrieval requests regarding prior authorizations
- Interprets, applies, monitors, and ensures compliance with evolving organizational and regulatory policies, practices, procedures, and standards
- Identifies and recommends process improvements and offers constructive input to formulate, revise and implement procedures
- Exceeds goals and objectives in productivity and proper resolution of inquiries, concerns, complaints, grievances, and appeals.
Certified Pharmacy Technician
Express Scripts (TX), Rose Medical Center (CO)
09.2001 - 11.2016
- Served as a Lead Technician and executed managerial role responsibilities
- Acted as liaison for Pharmacists and Nurses as appropriate
- Demonstrated knowledge of the Military SOP and Chapter 21, limited compounding, and knowledgeable of the computer system CHCS, ScriptPro
- Dispensed, packaged, and compounded medications using the McKesson Acudose system and Pyxis
- Planned daily operations of pharmacy support staff, conducted team meetings, and relayed information and team goals to employees
- Served as liaison between patients and pharmacy staff, reconciled issues and referred matters for escalation as necessary
- Received, checked, and prepared prescription medications for patients
- Managed patient records and information while observing confidentiality in compliance with law
- Established and maintained positive, productive rapport with team members and management
- Completed medication ordering and inventory and received, verified, and prepared prescription medications for customers
- Created patient records and documentation for prescription filling and performed prescription pricing and cashiering duties
- Collaborated with medical insurance companies and performed insurance claim verification and processing
- Ensured pharmacy safety and compliance with procedures, policies, and regulations
- Participated in hiring processes, trained staff and provided instruction and feedback on employee performance
- Reviewed stock levels inspected storage areas and reviewed and updated medication supply information in pharmacy database
- Trained new employees, managed scheduling, and audited inventory.
Education
MATRICULANT, MASTER OF BUSINESS ADMINISTRATION PROGRAM -
Louisiana State University at Shreveport
01.2025
BACHELOR OF BUSINESS ADMINISTRATION DEGREE - GENERAL BUSINESS
Tarleton State University
01.2019
ASSOCIATE OF APPLIED SCIENCE DEGREE - BUSINESS MANAGEMENT
Tarrant County College
01.2016
Skills
- Leadership
- Prioritization & Organization
- Customer Service
- Data Analysis, Research & Reporting
- Compliance
- Team Building & Collaboration
- Complex Project Management
- Training & Facilitation
- Risk Mitigation
- Business Administration
- Insurance & Health Care
Certification
- All lines Adjuster’s license: TX, GA, LA, FL
- Registered Pharmacy Technician
- Texas State Board of Pharmacy
- CPR Certified
- Notary Public, State of Texas
- Type 60 WPM, Word, Excel, and significant customer service experience
Memberships Affiliations
- National Pharmacy Technician Association
- American Heart Association
Education Certifications Skills
- MATRICULANT, MASTER OF BUSINESS ADMINISTRATION PROGRAM, Louisiana State University at Shreveport, 2025
- BACHELOR OF BUSINESS ADMINISTRATION DEGREE, GENERAL BUSINESS, Tarleton State University, 2019
- ASSOCIATE OF APPLIED SCIENCE DEGREE, BUSINESS MANAGEMENT, Tarrant County College, 2016
Timeline
Claims Supervisor
Gallagher Bassett
08.2022 - Current
Claims Specialist I Adjuster
Liberty Mutual Insurance
11.2016 - 08.2022
Adjunct Instructor – Adult Learning
Tarrant Community College
10.2015 - Current
Certified Pharmacy Technician
Express Scripts (TX), Rose Medical Center (CO)
09.2001 - 11.2016
MATRICULANT, MASTER OF BUSINESS ADMINISTRATION PROGRAM -
Louisiana State University at Shreveport
BACHELOR OF BUSINESS ADMINISTRATION DEGREE - GENERAL BUSINESS
Tarleton State University
ASSOCIATE OF APPLIED SCIENCE DEGREE - BUSINESS MANAGEMENT
Tarrant County College