LAQUILL CAMPBELL
Riviera Beach,USA
Summary
Accomplished customer service and operations professional with 15 years of experience in claims processing, healthcare administration, and financial services. Currently serving as Senior Customer Service Representative, specializing in Long Term Care claims administration and complex inquiry resolution. Proven expertise in data entry, bookkeeping, and dispatch operations. Seeking a Lead position to support team success and drive exceptional service delivery.
Overview
17
17
years of professional experience
Work History
Senior Customer Service Representative
illumifin
Minneapolis-Saint Paul, MN
02.2022 - Current
- Resolve complex Long Term Care policy and claims inquiries while delivering exceptional customer service.
- Resolved escalated customer concerns with professionalism and accuracy, enhancing customer satisfaction.
- Maintain high quality, productivity, and compliance standards while meeting performance goals.
- Collaborated with internal departments to resolve claim issues, improving overall customer experience.
- Review policy information, claims documentation, and medical records to ensure accurate claim processing.
- Build positive relationships with customers, providers, and business partners through effective communication and problem-solving.
- Ensure compliance with HIPAA and company policies while protecting confidential information.
- Assisted new and existing team members by sharing knowledge and best practices.
Data Entry
Health Care District of Palm Beach County
West Palm Beach, FL
01.2021 - 09.2021
- Collected client information and scheduled appointments to support administrative operations.
- Utilized computer software, including Excel and Epic, to manage tasks efficiently.
- Administrative department duties include collecting client information and scheduling appointments.
- Knowledge of computer software, such as Excel and Epic.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Filed medical records into appropriate folders according to established protocols to ensure organization and accessibility.
- Ensured compliance with HIPAA regulations to maintain confidentiality of patient information.
Dispatcher
Insight Global (Comcast FTC)
West Palm Beach, FL
10.2019 - 03.2020
- Prioritized and dispatched service and installation requests to ensure timely response to customer needs.
- Monitors daily progress of Technicians and adjusts routes to support Comcast field technicians while they activate and troubleshoot customer technical issues.
- Assigned drivers to optimal routes based on customer requirements, enhancing delivery efficiency.
- Provided timely updates to customers regarding their orders or requests.
- Tracked vehicles using GPS technology and provided real-time status updates.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Verified driver credentials prior to assigning them a route or task.
CSR - Clerical Front Desk
Check 'n Go
Lake Worth, FL
12.2018 - 10.2019
- Accountable for processing loans and financial transactions in accordance with company policies and state/federal regulations.
- Analyzed loan applications and supporting documents to determine eligibility for approval.
- Evaluated credit reports and financial information to assess applicant creditworthiness.
- Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
- Submitted loan applications to underwriting department for timely review and approval.
- Compiled and organized closing packages with all required documents for efficient funding.
Customer Service Representative
Palm Beach Communications
Palm Beach, FL
01.2010 - 10.2018
- Assisted with accounts receivable activities, ensuring timely invoicing, collections, and deposits.
- Entered data into accounting software programs such as SAP, QuickBooks or Sage 50 Accounting Software.
- Supported upper management in special projects that streamlined finance and accounting processes.
- Monitored inventory levels to ensure adequate supplies are available.
- Recorded debit, credit, and account transactions in spreadsheets and databases, maintaining accurate financial records.
Skills
- Customer Relationship Management
- Invoicing and Billing
- Invoice Verification
- Account Reconciliation
- Invoicing
- Data Processing
- Microsoft Word
- Team collaboration
- Organizational skills
- Conflict Resolution
- Communication skills
- Active Listening
- Customer relations
Timeline
Senior Customer Service Representative
illumifin
02.2022 - Current
Data Entry
Health Care District of Palm Beach County
01.2021 - 09.2021
Dispatcher
Insight Global (Comcast FTC)
10.2019 - 03.2020
CSR - Clerical Front Desk
Check 'n Go
12.2018 - 10.2019
Customer Service Representative
Palm Beach Communications
01.2010 - 10.2018