LAQUINNCIA DYSON

• Contributed to team success by providing support during peak hours or as needed for overflow assistance.
• Collaborated effectively with internal departments like claims adjusters, underwriting staff, allowing seamless coordination between parties involved in the client relationship management process.
• Assisted clients with policy updates and modifications, ensuring accurate coverage.
• Managed a high volume of inbound calls, maintaining professionalism and empathy in all interactions.
• Received recognition for excellent customer service skills from supervisors resulting from consistent positive feedback received from clients.

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Built rapport with patients and families, providing emotional support during difficult times.

• Collaborated with team members for efficient loading and unloading of delivery trucks and Airplanes improving overall productivity.
• Supported customer satisfaction by carefully handling fragile items and adhering to special packaging instructions when necessary.
• Utilized available resources such as dollies or other equipment to optimize efficiency during package handling tasks.
• Promoted workplace safety culture by actively participating in ongoing training sessions focused on hazard recognition, prevention, and response measures.
• Facilitated seamless handoffs between shifts by communicating key information regarding unfinished tasks or noteworthy events with incoming colleagues before shift turnovers.

• Screening patients discharged from hospitals to help assist with eligibility applications through county, state, or federal programs to include Medicaid, Social Security and Disability benefits and documents the results of screenings in an on-site tracking tool and hospital computer system.
• Using EPIC EHR system to effectively determine possible benefits
• Maintaining confidentiality and privacy of patient diagnosis and
medical history
•Investigated facts and law of cases, using pertinent sources to
determine causes of action and to prepare cases.
•Utilized my customer service skills to effectively communicate with clients, ensuring their needs were understood and addressed
• Assisted individuals from diverse linguistic backgrounds in completing paperwork to ensure they qualified for benefits.

• Collaborated with team members to develop and execute comprehensive accreditation plans, resulting in successful renewals.
• Managed the collection, analysis, and reporting of data related to accreditation standards, driving evidence-based decision making.
• Conducted thorough audits of departmental practices, identifying areas for improvement and ensuring compliance with accreditation standards.
• Streamlined communication channels between departments, enhancing overall organizational workflow efficiency as it pertains to the execution of assigned projects.
• Built strong relationships with external partners to secure resources and support necessary for program success.
• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted in staff recruitment, interviewing potential candidates, and providing input on hiring decisions for a well-rounded team of CNAs.
• Mentored new hires through comprehensive orientations and hands-on training experiences for seamless integration into the team.
• Increased patient satisfaction rates by fostering strong relationships with patients and their families, ensuring clear communication and understanding of treatment plans.