La’Quinta Boone
Franklinton,NC
Summary
Dynamic leader in strategic project management with over 15 years of expertise in healthcare systems and process optimization. Proficient in leveraging Microsoft Office and EPIC systems to significantly enhance operational efficiency and project outcomes. Demonstrated excellence in team leadership and research analysis, optimizing resource allocation to drive project success. Committed to advancing healthcare and research processes through innovative project management strategies.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Contracts Coordinator
Duke Clinic Research Institute
Durham, NC
08.2021 - Current
- Uses clinical research management system and its reports to manage research participants' activities, calendars, tracking/marking financial milestones, and all aspects of study visits.
- Identify data inconsistencies and elevate issues to the PI, ARPM, and/or sponsor to ensure data integrity.
- Ensures accuracy and completeness of data across research studies, including those that are complex in nature.
- Recognizes data quality trends and escalates as appropriate. May develop tools for, and train others in, data quality assurance procedures. Recognizes and reports security of physical and electronic data vulnerabilities.
- Achieve preparation of execution-ready document package for attorney approval and organization signature. Draft cover letter, which was then signed. Efficiently tracked the return of the signed agreement's exhibits. Distribute a copy of the fully executed contracts to DCRI managers, along with the required Internal Approval Form (eIAF).
- Knowledgeable in regulatory and institutional policies and processes; applies appropriately in study documentation, protocol submissions, and SOPs.
- Manage communications with sponsors and subcontractors to determine the status of legal review at the sponsor and subcontractor, and when we should expect a response regarding the legal review of documents.
- Work closely with the BD Coordinator accountable for the Duke SPS process to verify the accurate completion of SPS entries and simultaneous progress of approval procedure alongside DCRI Contracts eIAF protocol.
- Liaison with external entities to guarantee prompt review and execution of all DCRI agreements. Manage and process contractual agreements (MTAs, CDAs, DUAs, DTAs, etc.) to the correct internal and external parties.
- Provide timely updates on project status, enabling effective decision-making for optimizing resources within the DCRI Contracts team.
Surgery Access Coordinator (Strategic Project Manager)
Department of Surgery
Durham, NC
09.2014 - 08.2021
- Department Liaison and partnership for Duke Faculty Members, Clinic Staff, Department/Divisional leadership, DHAS scheduling hub and Duke Surgery Revenue Management Organization
- Led surgical operations for 11 different divisions
- Streamlined workflows for diverse facilities under my supervision
- Manage urgent clinic template schedule requests and directly negotiate appropriateness of template changes with faculty members and Division leadership.
- Attended weekly meetings with Director of Clinical Ops, DHAS Management, and bi-weekly staff meetings with admin staff
- Diagnosed and continuously improved teamwork, communication, and scheduling inefficiencies by engaging necessary faculty, staff, and leadership
- Maximized efficiency of telemedicine integration at Duke through effective management of access and training protocols
- Developing strategies to optimize appointment availability and provider schedules on a continuous basis.
- Facilitated training of new employees in surgery division policies, processes, and procedures.
- Facilitated administrative tasks with surgeons and allocated ICD-9/ICD-10 & procedure codes from medical records and information.
- Demonstrated expertise in using Epic to schedule and oversee pre-op preparations as well as post-OR procedures.
- Managed administrative staff for the Breast Surgical Oncology Division as a team lead
- Streamlined monthly meetings with the creation of concise and effective agendas.
- Facilitated training of new employees in surgery division policies, processes, and procedures.
- Provided administrative support to surgeons by interpreting medical reports and data, assigning ICD-9, ICD-10, and procedure codes.
- Scheduled and managed pre-operative preparations and post anesthesiology cases using Epic software.
- Analyzed complex requirements for granting system access privileges in order to comply with corporate standards.
Medical Secretary
Duke University Medical Center
Durham, NC
09.2008 - 02.2014
- Ensured prompt and precise response to routine questions raised by customers on call
- Reviewed, schedule and coordinate appointment requests, determine appropriate services, physician and appropriateness of setting
- Processed and entered information data and patient referral information into Duke Health Information System
- Maintained physician’s calendar of appointments and schedules, preparing conference list schedule, clinic list schedule and bringing pertinent items and dates to his/her attention as requested
- Manage room reservations for scheduled meetings
- Completed clerical actions as entered by the transplant coordinators through Epic
- Entered external lab results into Maestro Care within an expected time frame per program policy
Patient Service Associate
Duke University Medical Center
Durham, NC
08.1996 - 01.2004
- Maintained front desk operations inclusive of answering multiple phone lines and patient communication
- Collected cash, check and credit card payments and ensure that 3rd party payer source polices are adhered at all times
- Admitted, registered and pre-registered patients with accurate patient demographic and financial data
- Solved billing inquires, reconciliation of monies
- Compiled operational statistics regarding number of patients in each clinic for the current date; including information for patient, practitioner and clinic service data
Education
Bachelor of Science -
University of Phoenix
Arizona City, AZ11-2025
Associate of Arts Degree - Concentration in Business Management
University of Phoenix
Arizona07.2024
Skills
- Healthcare System Proficiency
- Process Optimization
- Team Leadership
- Project Management/Document Management
- Project Coordination
- Data Entry
- Microsoft office; Maestro Care/ EPIC Health Information System and Salesforce
- Research and analysis
Certification
- Certified Clinical Research Coordinator (CCRC)- 2024
- Completion of Managing @ Duke Course- Certification- 2017
- Crucial Conversation Course @ Duke Course- Certification- 2018
Awards
- National Society of Collegiate Scholars
Timeline
Contracts Coordinator
Duke Clinic Research Institute
08.2021 - Current
Surgery Access Coordinator (Strategic Project Manager)
Department of Surgery
09.2014 - 08.2021
Medical Secretary
Duke University Medical Center
09.2008 - 02.2014
Patient Service Associate
Duke University Medical Center
08.1996 - 01.2004
Bachelor of Science -
University of Phoenix
Associate of Arts Degree - Concentration in Business Management
University of Phoenix
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