LaQuinta Cooke
Charlotte,NC
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/ Bartender
Windsor Run by Erickson
Matthews, NC
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Catering Events Floater,Administrative Assistant
Southminster Retirement Community
Charlotte, NC
11.2021 - 07.2023
- Assist with resident events
- Set up and break down events
- Assist management team with team building skills
- Assist in any area needed.
Sales Associate
Unfinished Furniture Shop
Charlotte, NC
05.2021 - 02.2022
- Assist customers with purchases
- Keep logs of purchases
- Assemble Furniture
- Stain furniture.
Education
College Graduate in Holistic Nutrition and Wellness -
Escoffier - Boulder
Colorado Springs, CO11.2022
High school diploma -
Concord High School
Concord, NC06.2007
Skills
- Catering
- Food Safety
- Food Service
- Menu Planning
- Food Preparation
- Host/Hostess
- Hospital Experience
- Kitchen Experience
- Food Handling
- Event Planning
Certification
- ServSafe
- Food Handler Certification
Timeline
Server/ Bartender
Windsor Run by Erickson
05.2024 - Current
Catering Events Floater,Administrative Assistant
Southminster Retirement Community
11.2021 - 07.2023
Sales Associate
Unfinished Furniture Shop
05.2021 - 02.2022
College Graduate in Holistic Nutrition and Wellness -
Escoffier - Boulder
High school diploma -
Concord High School