Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Laquinta White

Laquinta White

Customer Service Representative
Greenvile,MS

Summary

Skilled in HIPAA compliance and problem-solving, I excelled at Optum by streamlining appointment scheduling and enhancing customer service. Leveraging confidentiality and front desk operations expertise, I significantly improved client satisfaction. My proactive approach and ability to manage high call volumes demonstrate my commitment to efficiency and superior service in fast-paced environments.

Overview

21
21
years of professional experience

Work History

Appointment Scheduler

Optum
02.2020 - 10.2024
  • Acted as first point of contact and set appointments for prospective clients.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered phone calls and answered questions from potential customers.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Made average of Number outbound and inbound calls per day.
  • Set up appointments with interested customers according to schedule availability.

Front Desk Receptionist

Days Inn Hotel
08.2013 - 03.2021
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Completed data entry and filing to keep records updated for easy retrieval.

Medical Receptionist

Morgan Clinic
03.2004 - 09.2015
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Transcribed phone messages and relayed to appropriate personnel.

Education

GED -

Louisville Technical College
Louisville, KY

Skills

  • Confidentiality
  • Referral management
  • Sales Support
  • Appointment confirmation
  • Medical Charting
  • HIPAA Compliance
  • Typing and filing
  • Front Desk Operations
  • Telephone Etiquette
  • Problem-solving abilities
  • Microsoft Outlook

Timeline

Appointment Scheduler

Optum
02.2020 - 10.2024

Front Desk Receptionist

Days Inn Hotel
08.2013 - 03.2021

Medical Receptionist

Morgan Clinic
03.2004 - 09.2015

GED -

Louisville Technical College

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Laquinta WhiteCustomer Service Representative