LaQuintin D. Holloway

Results-driven Senior Collections Specialist with 24 years of experience in Financial Services, Lending, and Consumer Debt Management, complemented by 13 years of management expertise. Proven track record of driving revenue growth, improving processes, and achieving stellar performance.

• Revenue Growth: Secured $2.5 million in revenue during the COVID-19 economic crisis, exceeding monthly targets and showcasing adaptability in challenging environments.
• Process Innovation: Boosted monthly cash flow by 20% ($1.2 million) through a future payment agreement pipeline, improving financial stability and efficiency.
• Team Performance: Led a team of 40 Collectors, achieving 106% over goal average and 25% Conversion Rate, while maintaining 25% Ready Time, 7.5% Wrap-up Call Time, and 7.5% Idle Time.
• Million-Dollar Collector: Collected multiple millions of dollars throughout your career, demonstrating exceptional expertise in debt recovery and collections management.