Laquintzea Vailes
Duncanville,TX
Summary
Dynamic leader with proven expertise in transportation coordination and positive communication, honed at Greyhound Bus Station. Excelled in streamlining dispatch operations, enhancing team efficiency, and fostering a collaborative work environment. Skilled in conflict resolution and employee training, ensuring high levels of customer service and operational success.
Organized logistics professional with solid background in managing dispatch operations and optimizing workflow processes to ensure timely deliveries. Known for fostering team collaboration and driving results in dynamic settings. Highly reliable and adaptable, skilled in communication and problem-solving.
Overview
12
12
years of professional experience
Work History
Dispatch Supervisor
Greyhound Bus Station
10.2018 - 08.2024
- Supervised and dispatched for multiple drivers in different regions and provided daily payments while making sure driver needs were met effectively.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
Security Officer
CPS Security Solutions
07.2015 - 08.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, cart , and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Supervisor
US Security & Associates
12.2012 - 06.2015
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Education
High School Diploma -
H. Grady Spruce
Dallas, TX05-1994
Skills
- Transportation coordination
- Tracking of man hours
- Attendance documentation
- Employee training
- Route planning
- Positive communication skills
- Schedule checking and oversight
- Dispatcher monitoring
- Customer service
- Data entry
- Prioritizing calls
- Decision-making
- Training new hires
Timeline
Dispatch Supervisor
Greyhound Bus Station
10.2018 - 08.2024
Security Officer
CPS Security Solutions
07.2015 - 08.2018
Security Supervisor
US Security & Associates
12.2012 - 06.2015
High School Diploma -
H. Grady Spruce
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