Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laquisha Abbott

Baker,LA

Summary

Obtain a position in which I can grow as a person as well as a professional and contribute my experience and professionalism in a way that is conducive to the goals of the company.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
Certification

Work History

Scaffold Builder 10yrs

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  • Displayed strong physical stamina, consistently fulfilling demanding labor requirements throughout long workdays onsite.
  • Adhered to strict quality control standards, guaranteeing the reliability and stability of built scaffolding structures.
  • Enhanced job site safety by assembling and dismantling safe, secure scaffolding structures.
  • Demonstrated versatility in scaffold construction by adapting to various architectural designs and requirements.
  • Reduced workplace accidents with proper inspection and maintenance of scaffold components.
  • Participated in regular safety meetings, contributing to ongoing improvement efforts for job site practices.
  • Maintained compliance with OSHA regulations, ensuring a safe work environment for all personnel onsite.
  • Assisted in training new team members, fostering a culture of mentorship and skill development.

Disaster Case Manager

1yr
  • Provided emotional support to clients during crisis situations, demonstrating empathy and professionalism under challenging circumstances.
  • Collaborated with interagency partners to streamline service delivery, reducing duplication of effort and expediting assistance to clients in need.
  • Maintained accurate records of client interactions, ensuring confidentiality and compliance with relevant regulations and policies.
  • Managed complex caseloads while maintaining high levels of organization and attention-to-detail throughout the process.
  • Contributed to ongoing program evaluation by tracking client progress toward established goals using standardized metrics.
  • Connected clients with critical resources such as mental health counseling or legal aid when needed, promoting holistic recovery efforts.
  • Maintained updated knowledge of available disaster assistance programs and eligibility requirements in order to provide accurate guidance to clients.

Personal Shopper/Delivery Driver 2 Yrs

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  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Loaded and unloaded orders at customer's homes or locations.
  • Provided product advice to customers to help select most suitable items for individual needs.

Call Center Representative 3 Years

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  • Take calls from customers answering questions or addressing any concerns they may have
  • Handle many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Attended telephone skills and program information training sessions to boost aptitude.

Education

Baton Rouge Community College
Baton Rouge, LA

High school or equivalent -

Tara High School

Trade school for welding -

Baton Rouge Community College

Skills

  • Ability to take direction from senior professional/manager
  • Excellent written verbal and multitasking skills
  • Fast learner with ability to meet deadlines
  • Computer knowledge
  • Ability to work independently, with minimal supervision (10 years
  • Problem-solving skills
  • Customer Support
  • Call Center Customer Service
  • Verbal and written communication
  • Resolving issues
  • Inbound phone calls
  • Call Center Operations
  • Customer communications
  • Complaint resolution
  • Gathering information
  • Calm disposition
  • Logging call information
  • Calm and Professional Under Pressure
  • Problem Resolution
  • Understanding Customer Needs
  • Remote Office Availability

Certification

  • TWIC Card
  • OSHA
  • Security Passport
  • Driver's License

Timeline

Baton Rouge Community College

High school or equivalent -

Tara High School

Trade school for welding -

Baton Rouge Community College

Scaffold Builder 10yrs

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Disaster Case Manager

1yr

Personal Shopper/Delivery Driver 2 Yrs

.

Call Center Representative 3 Years

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Laquisha Abbott