LaQuisha Bonwell
Kansas City,MO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Intensive Mental Health Technician
Swope Health Services
09.2019 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Home Based Agent
BJ's Catering
06.2004 - Current
- Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Contributed ideas, decision-making skills and good judgment to achieve objectives.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Assisted clients with product questions to facilitate online ordering process.
- Developed customer service processes to improve customer satisfaction.
- Conducted customer service training sessions for new team members.
- Cross-trained and backed up other customer service managers.
Residential Coordinator
Preferred Family Healthcare
04.2015 - 01.2020
- Recruited, hired and trained employees, providing day-to-day direction and guidance.
- Collected feedback from residents and family members to identify opportunities for program and operational improvements.
- Maintained important organizational paperwork and resident data.
- Developed and implemented service programming and operational guidelines to meet residents' needs and preferences.
- Provided referral services and connected students with resources to facilitate access to support and meet individual needs.
- Participated in staff meetings and training to stay informed on policies and procedures.
- Enforced rules and regulations to maintain order and safety in residence hall.
- Planned and organized social and educational activities to promote community building and personal development among students.
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Fostered productive and supportive environment for academic and social success.
Education
Certificate - Cosmetology
EaLaMar's Beauty
Kansas City, MO Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH05.2026
Skills
- Nursing Assistance
- Reading Comprehension
- Therapeutic Facilitation
- Encouragement and Motivation
- Recreational Activity Planning
- Excellent Customer Service Skills
- Safety Behaviors
- Team Meetings
- Lead Activities
- Group Therapy
- Activities of Daily Living (ADL) Assistance
- Observe Behaviors
- Emergency Interventions
- Inpatient Treatment
- Progress Documentation
- Pressure Gauges
- Patient and Family Education
- Patient Intervention
- Medical Histories and Vital Statistics
- Build Work Skills
- Mental Health Support
- Administrative Support
- Crisis Resolution
- Progress Monitoring
- Dispense Medicines
- Community Mental Health Programs
- HIPAA Requirements
- Care Coordination
- Collaborative Treatment Planning
- Agent Support
- Agent Collaboration
- Agent Assistance
- Mental Health Support
- Administrative Support
- Crisis Resolution
- Progress Monitoring
- Dispense Medicines
- Community Mental Health Programs
- HIPAA Requirements
- Care Coordination
- Collaborative Treatment Planning
- Verbal and Written Communication
- Team Leadership
- Information Confidentiality
- Manage Budgets
- Train Employees
- Health and Safety Regulations
- Business Planning
- Set Organizational Policies
- Mental Health Support
- Administrative Support
- Crisis Resolution
- Progress Monitoring
- Dispense Medicines
- Community Mental Health Programs
- HIPAA Requirements
- Care Coordination
- Collaborative Treatment Planning
- Staff Training
- Schedule Oversight
- Rent Collection
- Quality Standards
- Team Motivation
- Advertising Techniques
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Intensive Mental Health Technician
Swope Health Services
09.2019 - Current
Residential Coordinator
Preferred Family Healthcare
04.2015 - 01.2020
Home Based Agent
BJ's Catering
06.2004 - Current
Certificate - Cosmetology
EaLaMar's Beauty
Bachelor of Science - Psychology
Southern New Hampshire University
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