Laquisha Corr
Crystal,MN
Summary
Results-driven professional with over 10 years of experience focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
Work History
Seasonal Senior Guest Representative
Target
09.2023 - Current
- Efficiently and effectively handle incoming calls, and emails regarding Target GiftCard purchases.
- Achieved performance goals and service levels
- Maintaining independence while using available resources and knowledge articles.
- Helping guest place orders, and answering product questions.
- Corrected any technical issues on Target.com, the guests' order, or payment information
- Build relationships with the customer and invite them back.
Technical Support Agent Contractor
Data Recognition Corporation
02.2023 - 05.2023
- Helping teachers with navigation on our clients' websites, and troubleshooting hardware and software inquiries.
- Answering general questions about products and services.
- Providing guidance and support for the proper use of the DRC platform.
- Guiding teachers on how to administer the ELLs and MCA tests to students online and on paper.
Fulfillment Center Associate (part-time)
Amazon
09.2022 - 04.2023
- As a Fulfillment Center Associate, I pick, organize, and pack items in a customer's order that comes through the Amazon Robotic system
- I also unload and load truck docks according to time and safety standards.
Consumer Support Specialist Contractor
Handshake
11.2020 - 02.2021
- My role is to troubleshoot any errors that arise in the user's interface.
- Communicate with students and employers primarily by email.
- Providing solutions that can include account discrepancies, suspensions, fraud prevention/account verification, and transfers of company information.
- Be proactive and collaborate with different departments to alleviate website and account errors.
Customer Care Representative
When I Work, inc.
09.2019 - 01.2020
- Researches and resolves customer service questions, inquiries, requests, and problems in an accurate, efficient, and timely manner through 24/7 email support
- Provides a high level of customer service in accordance with policies and guidelines for account holders and their employees.
- Examine a variety of situations and determine the appropriate responses
- Handles more difficult and complex emails such as time clock punches, timesheet discrepancies, account issues, and mobile service clock-ins.
- Attended office meetings and training courses on new features.
- Initiated service requests on more complex tickets that needed senior-level service.
In-store Shopper
Instacart
06.2019 - 12.2019
- Collaborated with Cub Foods grocery store to ensure each item or replacement is available to the customer
- Maintained positive feedback on surveys and speed/quality goals
- Eagerly assisted in-store customers with shopping or replenishing a product
- Recommended select products as a replacement or issued a refund
- Serviced customers via in-person pickup or via telephone.
Senior Guest Representative
Target
10.2015 - 03.2018
- Helped customers place orders, and answer questions regarding products sold on Target.com.
- Submit work orders for item discrepancies.
- Efficiently and effectively handle incoming calls, emails, and chats with high quality and professionalism
- Achieved performance goals and service levels
- Maintained a relationship and interacted with vendors and key business partners for the guests' needs
Sales Representative
AT&T
05.2014 - 08.2015
- Develop and attain customer experience and sales objectives for the store
- Sell all products and services offered by the Company
- Meet all sales objectives
- Handle all administrative aspects of the sale including completing customer contracts and warranties, pulling products from inventory, accepting customer payments, and filing the completed orders
- Maintain strong knowledge of all products, accessories, pricing plans, promotions, and service features.
Education
GED -
Crystal Learning Center
01.2023
Skills
- Call Center
- Chat and SMS Representative
- Service Level Agreements
- Metrics
- Fast-Paced
- Start-Up
- Basic Troubleshooting
- JIRA
- Zendesk
- Slack
- Helpdesk
- Technical Support
- SaaS experience
- Phone and Video Chat
- Independent
Timeline
Seasonal Senior Guest Representative
Target
09.2023 - Current
Technical Support Agent Contractor
Data Recognition Corporation
02.2023 - 05.2023
Fulfillment Center Associate (part-time)
Amazon
09.2022 - 04.2023
Consumer Support Specialist Contractor
Handshake
11.2020 - 02.2021
Customer Care Representative
When I Work, inc.
09.2019 - 01.2020
In-store Shopper
Instacart
06.2019 - 12.2019
Senior Guest Representative
Target
10.2015 - 03.2018
Sales Representative
AT&T
05.2014 - 08.2015
GED -
Crystal Learning Center
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