LaQuisha Diggs
Durham,N.C
Summary
Organized customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Environmental service experience with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
12
12
years of professional experience
Work History
Customer Care Coordinator
Continuum Global Solutions
01.2021 - Current
- Answered inbound calls from customers and communicated with customers to identify needs and expectations.
- Provide information about their insurance coverage and benefit plans.
- Navigate through multiple computer applications with speed and accuracy.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Environmental Cleaning Specialist
Heal Care Clinic Of Durham
11.2017 - 12.2020
- Handled equipment, chemicals, and materials properly and with caution.
- Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Lead Environmental Services Housekeeper
Wake Med Hospital
01.2013 - 11.2017
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
Cashier
Walmart
02.2011 - 01.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Hillside High School
Durham, NC06.2008
Skills
- Microsoft Office
- Negotiation and Conflict Resolution
- Customer Data Confidentiality
- Customer Experience Improvement
- HAZMAT Training
- Chemical Handling Safety
- Room Arrangements
- Critical Thinking
- Active Listening
- Computerized Maintenance Management System (CMMS)
Timeline
Customer Care Coordinator
Continuum Global Solutions
01.2021 - Current
Environmental Cleaning Specialist
Heal Care Clinic Of Durham
11.2017 - 12.2020
Lead Environmental Services Housekeeper
Wake Med Hospital
01.2013 - 11.2017
Cashier
Walmart
02.2011 - 01.2013
High School Diploma -
Hillside High School
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