Laquisha Dyson
Bogalusa,LA
Summary
Motivated and goal-oriented professional with a strong desire to excel in a company that values growth and development. Eager to leverage skills and expertise to make a meaningful impact on the organization's success. Committed to continuous learning and improvement, dedicated to contributing abilities and drive to achieve both personal and company objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Church Volunteer
Kingdom Of God Ministries
12.2018 - Current
- Volunteered at church-sponsored outreach events, providing polite, friendly representation.
- Maintained church grounds to upkeep clean, safe and tidy presentation.
- Coordinated with other volunteers to create a welcoming environment at worship services and special events.
- Sourced and distributed food and supplies to those in need.
- Greeted guests with bulletins, directions, and friendly conversation.
- Participated in youth mentorship programs, guiding young people in their spiritual journeys and personal development.
- Prepared meals for church members and guests for funerals or special events.
- Provided compassionate support to congregation members in need of assistance, offering both practical help and emotional support.
Customer Service Representative
Maximus Federal
08.2022 - 06.2023
- Handling inbound calls, listening to customers needs or issues and providing helpful solutions to their problems
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Caregiver
Complete Choice
03.2018 - 07.2022
- Assisted residents with activities of daily living, including bathing, dressing, grooming, toileting
- Encourages residents to take their own care as possible
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Customer Service Manager, Assembly Quality
Walmart
05.2011 - 01.2018
- Answer customer questions about products and services
- Respond to customers in a friendly manner
- Answer customers politely via phone or in person
- Organized and balanced multiple priorities within fast-paced environment.
- Led, built and developed team for modeling service excellence.
- Optimized workflow within the department, resulting in faster response times and increased productivity among team members.
- Analyzed customer feedback data to identify areas for improvement and implement necessary changes in assembly processes.
- Reduced customer complaint rates with a proactive approach to identifying and addressing issues before they escalated.
- Guided the team through periods of change or uncertainty, providing clear direction and support that helped maintain stability and forward momentum throughout the organization.
Education
Diploma -
Bogalusa High School
Bogalusa, LA05.1991
Skills
- Oral and written
- Critical thinking
- Professionalism
- Teamwork
- Problem solving
- Listening
- Computer literacy
Certification
Excellent customer service skill
Community Service
Kingdom of God Church, Active member, Director of Welcome Ministry and Kingdom Care
Accomplishments
Claims certified
Dual certified in Marketplace and Medicare/A2,B2,D2and Tier2
Timeline
Customer Service Representative
Maximus Federal
08.2022 - 06.2023
Church Volunteer
Kingdom Of God Ministries
12.2018 - Current
Caregiver
Complete Choice
03.2018 - 07.2022
Customer Service Manager, Assembly Quality
Walmart
05.2011 - 01.2018
Diploma -
Bogalusa High School
Excellent customer service skill
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