Laquisha Elliott
Newport News,VA
Summary
Seasoned Operations Manager and talented leader with Number years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
Work History
Company Operations Manager
Hair Cuttery Family Of Brands
09.2008 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Formulate a working schedule using a labor tool for entire staff
- Recruit and hire new staff
- Host conference calls for meetings and training
- Procurement
- View spreadsheets of business analytics and brainstorm innovative ways to draw in more revenue
- Cash management
- Offered advice and assistance to customers, and staff paying attention to special needs or wants.
- Opening and closing procedures
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed shift reports to understand current numbers and trends.
- Investigated and resolved departmental non-conformances.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maintained cleanliness and organization of Type workspace, working closely with employees to systemize tasks.
- Promoted positive customer experience through day-to-day supervision and management of Type facility.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Provided exceptional customer service to customers, increasing customer loyalty Number%.
- Scheduled employees for Timeframe shifts, taking into account customer traffic and employee strengths.
- Supervised Number employees on Type shift, overseeing efficiency of Task and Task.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Organized Type productions and oversaw corporate meetings, fundraising events, performances and festivals.
- Streamlined Type operations and budgeted effectively to decrease spending Number%.
Education
Bachelor Of Health Science - Health Care
South University
Savannah, GACosmetics And Customer Satisfaction - Customer Service Management
Norfolk Technical Center
Norfolk, VA05.2007
Skills
- High-Pressure Environments
- Staff Management
- Operational Efficiency
- Employee Performance Evaluations
- Workflow Planning
- Policy and Procedure Implementation
Timeline
Company Operations Manager
Hair Cuttery Family Of Brands
09.2008 - Current
Bachelor Of Health Science - Health Care
South University
Cosmetics And Customer Satisfaction - Customer Service Management
Norfolk Technical Center
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