LaQuisha Hare
Hampton
Summary
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Overview
25
25
years of professional experience
Work History
Senior Underwriter
Progressive Insurance
06.2022 - Current
- Evaluated complex insurance applications to determine risk and coverage terms.
- Evaluated personal lines insurance applications for risk assessment and coverage adequacy.
- Collaborated with agents to gather necessary documentation and clarify underwriting guidelines.
- Ensured compliance with regulatory requirements while maintaining underwriting standards.
- Collaborated with claims department to ensure accurate evaluation of risks and appropriate pricing for policies.
- Provided exceptional service to clients through timely responses to inquiries, clear explanations of complex insurance concepts, and prompt resolution of issues that arose during the policy term.
- Increased customer retention with thorough policy reviews and timely adjustments based on changing needs or circumstances.
- Applied knowledge of standard criteria to approve or reject applications.
- Assisted in training new underwriters, sharing expertise and best practices to improve overall team performance.
Inside Sales Representative
Progressive Insurance
09.2020 - 06.2022
- Delivered exceptional customer service by addressing insurance needs and resolving inquiries promptly.
- Educated clients on policy options, enhancing understanding and satisfaction with coverage choices.
- Conducted thorough policy reviews, ensuring compliance with industry regulations and company standards.
- Calculated quotes and educated potential clients on insurance options.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
Substitute Teacher
ESS
01.2020 - 09.2021
- Implemented lesson plans and instructional materials to enhance student engagement.
- Fostered a positive learning environment by managing classroom behavior effectively.
- Adapted teaching strategies to accommodate diverse learning styles and needs.
- Collaborated with teachers to develop curriculum adjustments for varied classroom dynamics.
Citizen Advocate
City Of Hampton
02.2020 - 02.2021
- Advocated for clients' rights through comprehensive case analysis and tailored support strategies.
- Collaborated with interdisciplinary teams to develop effective advocacy plans addressing client needs.
- Facilitated workshops and training sessions to empower clients with knowledge of available resources.
- Evaluated policies and regulations, providing recommendations to enhance service delivery for underserved populations.
- Conducted thorough research on community issues, informing advocacy initiatives and resource allocation decisions.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
Licensed Insurance Sales Manager
Allstate Insurance
10.2019 - 11.2019
- Cultivated professional relations to establish long-term profitable partnerships.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Drove client retention by increasing savings opportunities and identifying premium discounts.
- Provided quick turnaround time when customers called with questions, usually within 24 hours.
- Monitored multiple databases to keep track of all company inventory.
Licensed Insurance Agent
GEICO
08.2003 - 09.2019
- Provided leadership and training for new agents regarding industry best practices and company policies. for new agents on the sales process and relationship building while maintaining current accounts and sales numbers.
- Pursued continued professional development through insurance workshops, course and webinars.
- Exceeded company sales goals for new policies.
- Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
- Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
- Analyzed customer needs and provided best options, upselling products and services.
- Promoted client retention through high-quality service and follow through.
UNIVERSAL SUPPORT AGENT
APAC Customer Services Inc.
08.2001 - 09.2003
- Reviewed account and service histories to identify trends and issues.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Documented conversations with customers to track requests, problems and solutions.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Determined shipping methods and prepared bills of lading, invoices, and other shipping documents.
QUALITY ASSURANCE SPECIALIST ASSISTANT
Headway Workforce Solutions Inc./ Howmet
12.2000 - 09.2001
- Identified and corrected data entry errors to prevent duplication across systems.
- Adhered to strict data confidentiality policies to prevent information leakage.
- Identified errors in data entry and related issues by mentioning to supervisors for resolution.
- Compiled and documented statistical information for quality reports.
- Reduced physical document storage 75% by scanning and eliminating outdated records.
Education
Bachelor of Business Administration - Business Administration, Marketing
Strayer University
4 2008
Certificate in Medical Assistance/Billing & Coding - Medical Assisting
Thomas Nelson Community College
Skills
- Business management
- Marketing
- Sales
- Collecting information
- Computer-savvy
- File management
- Spreadsheet management
- Filing and data archiving
- Data entry & collection
- Order processing
- Documentation procedures expert
- Medical terminology knowledge
- Client follow-up & retention
- Customer advocate
- Thrives under pressure
- Organizational skills
- Excel functions
Accomplishments
- GEICO Chairman's Club Gold Winner- 2006, 2007, 2009 / Silver - Winner 2008.
- Completed Professional Development Series 1-3
- Certified Lean Six Sigma Yellow Belt
Timeline
Senior Underwriter
Progressive Insurance
06.2022 - Current
Inside Sales Representative
Progressive Insurance
09.2020 - 06.2022
Citizen Advocate
City Of Hampton
02.2020 - 02.2021
Substitute Teacher
ESS
01.2020 - 09.2021
Licensed Insurance Sales Manager
Allstate Insurance
10.2019 - 11.2019
Licensed Insurance Agent
GEICO
08.2003 - 09.2019
UNIVERSAL SUPPORT AGENT
APAC Customer Services Inc.
08.2001 - 09.2003
QUALITY ASSURANCE SPECIALIST ASSISTANT
Headway Workforce Solutions Inc./ Howmet
12.2000 - 09.2001
Certificate in Medical Assistance/Billing & Coding - Medical Assisting
Thomas Nelson Community College
Bachelor of Business Administration - Business Administration, Marketing
Strayer University
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