Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaQuisha McCray

Fort Worth,Texas

Summary

Customer Service professional with over 10 years of combined experience in claims examination and tax preparation. Skilled in delivering high-quality support in fast-paced environments, with expertise in adjudicating disability claims, analyzing medical and financial documentation, and preparing accurate tax returns. Recognized for strong customer service practices, clear communication, attention to detail, and the ability to resolve complex issues while ensuring compliance with industry regulations and maintaining client trust.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Tax Preparation Specialist (Seasonal)

Layaway Tax Services
01.2024 - 06.2025
  • Prepared and filed individual federal and state income tax returns with accuracy and compliance to IRS regulations.
  • Reviewed financial records, W-2s, 1099s, and supporting documentation to determine eligibility for deductions, credits, and adjustments.
  • Provided guidance to clients on tax liabilities, refunds, and future planning strategies.
  • Resolved discrepancies by researching tax codes, contacting agencies, and clarifying documentation with clients.
  • Maintained strict confidentiality of sensitive financial information in line with data privacy requirements.
  • Utilized tax preparation software and Microsoft Office to ensure efficient processing and recordkeeping.

Sr. Claim Examiner

Lincoln National Corp.
12.2023 - 02.2025
  • Reviewed and adjudicated short-term disability claims, ensuring compliance with policy, HIPAA, COBRA, and state regulations.
  • Analyzed medical records, employer documentation, and physician statements to determine benefit eligibility.
  • Applied ICD-9 and CPT coding knowledge to evaluate claims and pre-existing conditions.
  • Communicated with providers, employers, and claimants to resolve discrepancies and deliver accurate claim outcomes.
  • Maintained accuracy and productivity while working with Microsoft Office and proprietary claims systems.

Advanced Escalation Specialist

DoorDash Corporation
08.2019 - 11.2024
  • Managed high-priority escalations from customers, delivery partners, and merchants in a fast-paced call center environment.
  • Investigated cases using CRM systems, reviewing order details and account activity to identify resolutions.
  • Delivered empathetic communication to de-escalate conflicts and restore customer confidence.
  • Collaborated with cross-functional teams to ensure efficiency and accuracy in escalated case handling.
  • Documented outcomes in CRM platforms and provided process improvement feedback.

Education

Bachelor of Science - In Progress

Tarrant County College
Fort Worth, TX
01-2029

High School Diploma -

John Glen Academy
Phoenix, AZ
05.2006

Skills

  • Problem-solving
  • Complaint handling
  • Customer relationship management (CRM)
  • Call center experience
  • Salesforce
  • Empathy and patience
  • Decision-making
  • Attention to detail
  • Active listening

Certification

  • Licensed Realtor- current

Timeline

Tax Preparation Specialist (Seasonal)

Layaway Tax Services
01.2024 - 06.2025

Sr. Claim Examiner

Lincoln National Corp.
12.2023 - 02.2025

Advanced Escalation Specialist

DoorDash Corporation
08.2019 - 11.2024

Bachelor of Science - In Progress

Tarrant County College

High School Diploma -

John Glen Academy

Similar Profiles

CREATE PROFILE