Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laquisha Theall

Humble,TX

Summary

Experienced Medical Assistant with a strong background in patient care, seeking to enhance organizational commitment to safety and quality in healthcare.

Overview

15
15
years of professional experience

Work History

Medical Assistant/Phlebotomist

Allergy & Ent Associates
Houston, TX
06.2022 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Give patient injections
  • Obtained and documented patient medical history, vital signs and current complaints at intake.

Escort

Evergreen Spine & Neurosurgery Center
11.2021 - 05.2022
  • Patients to exam rooms, obtain medical history, weight, blood pressure, pulse, respiration, temperature, remove sutures and document all information in the patient's chart.
  • Prepare charts and ensure all related reports, labs and other information is received prior to the patient's appointment.
  • Answer patient questions regarding the ordered plan of care after office visit and post operative appointments.
  • Greet patients as they enter the practice, check patients in/out, collect co pays, deductible and coinsurance payments.
  • Schedule and confirm appointments, verify insurance benefits, obtain referrals and authorizations for office visits.
  • Initiate authorizations and referrals, create and send orders for office visits, advanced imaging, and laboratory services.
  • Communicate effectively with patients, physicians, pharmacies, and co-workers.

Front Desk Receptionist

Texas State Optical
12.2019 - 12.2021
  • Performed preliminary ophthalmic exam and testing including Lensometry, Auto Refracting, Pam Testing, Glare Testing, Electrophysiological Testing: ERG, EOG, VER, VEP; SLO (Scanning laser ophthalmoscope); Measure color vision with Farnsworth-Munsell 100 Hue and D-15 tests.
  • Obtained chief complaint, medical history, blood pressure, pulse, temperature, respiration and documented the information in the patient's chart.
  • Administered medication and topical treatments.
  • Demonstrate and instruct new and current contact lens wearers how to put in, remove, properly clean and store contact lens.
  • Answered the patients question regarding the ordered plan of care after an exam.
  • Followed work flows for incoming and outgoing orders, checking in, documentation, patient notification, record keeping and Monitor and facilitate patient flow in the clinic and in the imaging rooms.
  • Performed clerical, stocking, maintenance and other related duties and Performs patient pre and postop surgical instruction, including witnessing signed consent forms.

Customer Service Representative

Alorica
05.2013 - 12.2019
  • Resolved and de-escalated issues while providing great customer service and following call center protocols.
  • Identified customer needs, clarify information, researched and providing solutions.
  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Built sustainable relationships and engage customers by taking the extra mile and kept records of all conversations in our call center database in a comprehensible way.
  • Frequently attend educational seminars to improve knowledge and performance level and met personal/team qualitative and quantitative targets.

Housekeeping Aide

Woodwind Lake
10.2010 - 06.2013
  • Prepared meals, snacks and beverages following specific procedures and served meals, ensuring food safety and hygiene procedures are followed at all times.
  • Documented inventory of kitchen supplies and food items while staying current on the individual procedures and protocols for their facilities, including state-specified rules and regulations.
  • Provided basic housekeeping duties including changing the sheets, changing, and arranging the towels, restocking toilet supplies, vacuuming, dusting and rearranging the room after guests check out.
  • Reported and return any guest properties found in the rooms while rendering service and clean, disinfect and store all equipment at the end of the shift.

Education

High School -

Eisenhower High School
06.2010

Medical Assistant -

Northwest Educational Center

Phlebotomy certification -

IDC Learning Center LLC

Skills

  • Customer service excellence
  • Time management skills
  • Computer proficiency
  • Phlebotomy techniques
  • Injection administration
  • Insurance verification processes
  • Medical record management
  • Data entry accuracy
  • Meditech software expertise
  • Next generation sequencing knowledge
  • Medical terminology proficiency

Timeline

Medical Assistant/Phlebotomist

Allergy & Ent Associates
06.2022 - Current

Escort

Evergreen Spine & Neurosurgery Center
11.2021 - 05.2022

Front Desk Receptionist

Texas State Optical
12.2019 - 12.2021

Customer Service Representative

Alorica
05.2013 - 12.2019

Housekeeping Aide

Woodwind Lake
10.2010 - 06.2013

High School -

Eisenhower High School

Medical Assistant -

Northwest Educational Center

Phlebotomy certification -

IDC Learning Center LLC

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