Laquisha Thomas
Houston,TX
Summary
Skilled in delivering seamless remote customer support through clear communication, quick problem-solving, and efficient use of CRM tools. Focused on creating positive experiences and building strong client relationships.
Diligent with strong background in maintaining clean and organized living spaces. Proven ability to manage multiple tasks efficiently, contributing to consistently high standard of cleanliness. Demonstrated attention to detail and effective time management skills.
Overview
2025
2025
years of professional experience
Work History
Client Service Specialist
ConocoPhillips
02.2022 - 07.2022
- Provide exceptional customer support by resolving inquiries and issues through phone, email, and live chat, ensuring a high level of client satisfaction
- Efficiently manage customer accounts by processing orders, updating account information, and tracking service requests, maintaining accurate records in the CRM system
- Collaborate with cross-functional teams including sales, technical support, and billing to ensure seamless client experiences and timely issue resolution
- Build and maintain strong client relationships by proactively addressing customer needs, offering solutions, and following up on feedback to enhance service quality
- Analyze customer feedback to identify trends, suggesting improvements to products, services, and support processes to enhance overall client satisfaction
Customer Support Specialist
- Monitor and prioritize customer requests to ensure timely resolution, balancing multiple cases and maintaining high service standards in a fast-paced environment
- Educate customers on product features and services, helping them maximize their use of offerings while identifying opportunities for upselling
- Maintain detailed and accurate records of customer interactions, transactions, and feedback in the CRM system to ensure seamless follow-up and support continuity
- Provide technical and product support by troubleshooting problems, guiding customers through step-by-step solutions, and escalating complex cases when needed
- Respond promptly to customer inquiries via phone, email, and chat, delivering accurate information and solutions to resolve issues effectively
Customer Service Representative
Target
07.2017 - 11.2018
- Collaborate with remote teams across different departments to address customer needs, share feedback, and improve service processes
- Manage multiple customer accounts, updating information, processing orders, and tracking service requests using CRM tools to ensure data accuracy and efficiency
- Educate customers on product features and services, providing detailed explanations and support to help customers navigate and maximize their experience
- Resolve customer complaints by identifying problems, troubleshooting solutions, and guiding customers through corrective actions while maintaining a calm and empathetic demeanor
- Handle customer inquiries and issues via phone, email, and chat, providing prompt and professional assistance to ensure customer satisfaction
Cashier
Minute Maid Park
04.2024 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Housekeeper
HHS
12.2020 - 03.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Housekeeper
Self-employeed
01.2018 - 07.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
GED - Database Management
Windham School District
802 FM 2821 Rd W,Huntsville, Tx 7732009.2019
Skills
- Call Documentation
- Customer Service Skills
- Data Entry Software
- Database Management
- Remote Work Collaboration Tools
- Attention to Detail
- Time Management
- CRM
- Conflict resolution
- Order and Refund Processing
- Communication Skills
- Problem-Solving
- Housekeeping
- Bathroom sanitation
- Health and safety compliance
Timeline
Cashier
Minute Maid Park
04.2024 - 09.2024
Client Service Specialist
ConocoPhillips
02.2022 - 07.2022
Housekeeper
HHS
12.2020 - 03.2023
Housekeeper
Self-employeed
01.2018 - 07.2020
Customer Service Representative
Target
07.2017 - 11.2018
Customer Support Specialist
GED - Database Management
Windham School District
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