Summary
Overview
Work History
Education
Skills
Timeline
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Laquisha Towles

Waldorf,MD

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

ComeforCare Inc
10.2021 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined company processes for improved efficiency and reduced wait times.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.

Customer Service Representative

Prodigy Learning Center
09.2021 - 10.2022
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.

Inventory Specialist

Covetrus
02.2017 - 06.2021
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
  • Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
  • Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
  • Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.
  • Performed data entry and completed proper paperwork.
  • Completed stock inventories to identify and address issues negatively impacting controls.

Education

High School Diploma -

Albany High School
Albany, NY
06.2014

Skills

  • Complaint Resolution
  • Call Management
  • Paperwork Processing
  • Product Knowledge
  • Data Entry
  • Scheduling
  • Multi-Line Phone Talent
  • Active Listening
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Customer Service
  • Professional Telephone Demeanor

Timeline

Customer Service Representative

ComeforCare Inc
10.2021 - Current

Customer Service Representative

Prodigy Learning Center
09.2021 - 10.2022

Inventory Specialist

Covetrus
02.2017 - 06.2021

High School Diploma -

Albany High School

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Laquisha Towles