LAQUISHA WALKER
Longview,TX
Summary
Knowledgeable with solid background in human resources, including recruitment, employee relations, and policy implementation. Known for supporting organizational goals through effective talent management and conflict resolution. Demonstrated expertise in communication and problem-solving.
Overview
7
7
years of professional experience
Work History
Human Resources Specialist II
Texas Department Of Criminal Justice
05.2024 - Current
- Reviews, enters, and processes requests for human resources actions
- Ensures compliance with policies, procedures, rules, and regulations
- Prepares, reviews, and processes correspondence, reports, forms, and other related documentation.
- Enter employee information to for Insurance benefits
- Process refunds and adjustments and payments
- Process unemployment benefits
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
Claims Analysis
Seaglass Technology-WEX
07.2022 - 12.2022
- Managed flexible spending account claims in line with regulatory standards
- Boosted efficiency by refining disbursement request procedures
- Showcased detail-oriented skills in data entry tasks
- Problem-solved to enhance disbursement accuracy in claims analysis Elevated client satisfaction through precise claims analysis and disbursement Optimized FSA claim analysis, Heavy Data Entry
- Temporary Position
- Mentored junior team members, sharing expertise in claims analysis techniques and fostering professional growth within the department.
- Identified areas for cost reduction through meticulous claims analysis and negotiation with providers.
MSA/Loan Officer(MLO), Member Service Representative III
Navy Federal Credit Union
01.2018 - 02.2022
- Promoted homeownership for military personnel by qualifying them for loans, showcasing exceptional customer service and data entry abilities.
- Boosted member and realtor engagement by strategically recruiting and conducting informative seminars.
- Delivered comprehensive banking services as a Member Service Representative III, encompassing account management, fraud investigation, and loan application processing.
- Demonstrated thorough knowledge of banking regulations and procedures, ensuring transactional compliance and accuracy.
- Enhanced banking security and efficiency through rigorous auditing and proactive problem-solving.
- Boosted loan qualification rates for military members, utilizing top-notch customer service skills.
- Revolutionized member engagement by introducing informative seminars, sharpening our competitive edge.
- Using chat/email function to manage a high volume of incoming application and claims
- Ensured transaction accuracy and compliance, upholding banking standards through rigorous auditing.
- Empowered clients by providing essential banking services, from fraud resolution to account management.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
A.A.S - Liberal Arts
Cedar Valley College
05.2022
Bachelor of Arts - undefined
University of North Texas at Dallas
Certificate - Basic Criminal Justice
05.2017
Skills
- Customer relations
- HR policies and procedures
- Training and mentoring
- Training development
- Diversity and inclusion
- Onboarding and orientation
Timeline
Human Resources Specialist II
Texas Department Of Criminal Justice
05.2024 - Current
Claims Analysis
Seaglass Technology-WEX
07.2022 - 12.2022
MSA/Loan Officer(MLO), Member Service Representative III
Navy Federal Credit Union
01.2018 - 02.2022
Bachelor of Arts - undefined
University of North Texas at Dallas
Certificate - Basic Criminal Justice
A.A.S - Liberal Arts
Cedar Valley College
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