LAQUISHA WALTON
Louisville,KY
Summary
Organized individual known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.
Overview
7
7
years of professional experience
Work History
Kynector Coordinator
Kentucky Primary Care Association
06.2025 - Current
- Assist clients apply for and retain, consumer assistance benefits like Medicaid and Qualified Health Plans.
- Assist individuals and families in gathering the required information for application and retention of consumer assistance program benefits.
- Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
- Managed caseloads efficiently, prioritizing tasks effectively and utilizing time-management skills to meet deadlines consistently.
- Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants financial and personal information.
- Utilized advanced computer systems to track applicant data, generating accurate reports for internal review as needed.
- Reduced errors in eligibility decisions with meticulous attention to detail and thorough documentation of applicant information.
- Maintained up-to-date knowledge of relevant laws, regulations, and policy changes affecting Medicaid eligibility determinations.
Receptionist
Signature Healthcare
10.2023 - 10.2024
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Updated daily log book with information about visitors entering the premises.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and directed incoming calls using multi-line telephone system.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Residential Manager
New Directions Housing Corporation
07.2021 - 10.2023
- Conducted regular inspections of residential buildings and common areas to identify health, safety, and maintenance issues.
- Established a customer service program to ensure tenants receive prompt response to requests and complaints.
- Monitored rent payments from tenants to ensure timely collection of revenue.
- Organized events such as community meetings or social activities to foster strong relationships among residents.
- Provided guidance to tenants regarding lease agreements, rental processes, rules and regulations.
- Analyzed data related to vacancy rates, occupancy levels, income generation from rents.
- Ensured that all legal documents are properly filed according to established guidelines.
- Maintained accurate records related to tenant leases and contracts; updated information into database system regularly.
- Maintained updated resident records and coordinate move-in and move-out logistics.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Family Support Specialist I
Commonwealth of Kentucky
09.2018 - 07.2021
- Interview client face to face or on the phone to determine if they are eligible for public assistance programs such as: SNAP, childcare, and Medicaid
- Provide clients with the appropriate forms
- Review and verify that the forms received from client are properly filled out
- Process documentation received in cases in a timely manner
- Complete required paperwork to ensure that client receives the correct amount of assistance
- Identify other assistance that the client may need and make referrals
- Assist with fraud alerts and Ombudsman complaints
- Provided case management services to families in need of assistance.
- Collaborated with community partners to ensure families received adequate resources.
- Organized educational workshops related to health and wellness topics.
- Ensured all documentation was accurate and up-to-date according to agency policies.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
Education
Bachelor of Science - Health Science
Western Kentucky University
Bowling Green, KY05.2018
Skills
- Administrative Support
- Multi-Line Telephone Systems
- Time Management
- Data inputting
- Multitasking and organization
- Customer service
Timeline
Kynector Coordinator
Kentucky Primary Care Association
06.2025 - Current
Receptionist
Signature Healthcare
10.2023 - 10.2024
Residential Manager
New Directions Housing Corporation
07.2021 - 10.2023
Family Support Specialist I
Commonwealth of Kentucky
09.2018 - 07.2021
Bachelor of Science - Health Science
Western Kentucky University
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