Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Certification
Languages
Timeline
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Laquisha Ware

Atlanta,GA

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Leasing Consultant

Blue Magma Residential
03.2025 - Current
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Responded to requests and scheduled appointments for property showings.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.

Customer Success Manager

DealerOn
04.2023 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Complete website edits, and troubleshoot various issues or concerns to ensure that response and resolution service levels are met.
  • Understand the customer's business goals to anticipate future needs.
  • Prioritize, triage, and communicate resolution on escalated customer issues and requests
  • Manage multiple accounts simultaneously, tracking the status of each project, and updating all stakeholders
  • Assist business leads in driving customer retention and identifying business growth opportunities
  • Work alongside support roles to assist with case management and ensure that response and resolution service agreement levels are met
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Business Development Manager

Nissan
10.2021 - 04.2023
  • Collaborated closely with the Department Manager and General Sales Manager (GSM) to develop and implement strategic sales plans to increase revenue
  • Proactively monitored the sales pipeline and identified areas for improvement through CRM while ensuring all internet leads are followed up with until the sales cycle is complete
  • Consistently exceeded sales targets by maintaining an average of 35 units sold per month, averaging a high conversion rate of 50% and exceeding all key performance indicators
  • Conducted in-depth data analysis of reports and digital lead sources/agent performance.
  • Collaborated closely with cross-functional teams, including Business Development Representatives (BDRs), Marketing, and Product Development, to align strategies and achieve dealership goals.
  • Effectively managed all incoming and outgoing phone calls and emails while maintaining daily, weekly, and monthly sales forecasts
  • Scheduling sales appointments, analyzing lead response time and rescheduling no-show customers, tracking 110+ leads daily.
  • Orchestrating non-conflicting schedules for agents.
  • Successfully negotiated deals with customers on behalf of agents while training on how to close the deal.
  • Assisting with the hiring process, assessing resumes to Interview potential job candidates and onboarding new hires
  • Developed active email and text campaign strategies to improve the closing ratio.
  • Demonstrated expert-level knowledge of dealership products and services while supplying buyers with appropriate dealership resources


Account Manager

Nissan
11.2020 - 10.2021
  • Answer all incoming phone calls according to script and provide tools to schedule an appointment
  • Able to multitask well (texting messages while finishing up call)
  • Contact customers making outbound calls, using scripts to schedule appointments
  • Confirm scheduled appointments and contact no-shows to reschedule
  • Make outbound calls to customers based on current marketing initiatives
  • Respond to Customer website requests
  • Assist with other duties, as assigned
  • Ability to meet or exceed monthly goals
  • Minimum 120 calls (inbound and outbound combined) per day
  • Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer
  • First-class verbal, written and communication skills including the ability to initiate dialogue with BDC Manager and communicate with costumers
  • Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.

Education

Associate of Arts -

Barney Fletcher, Atlanta, GA
Atlanta Ga
03.2023

Certificate of Completion -

Web Development Bootcamp, Udemy
Atlanta, GA
01.2023

High School Diploma -

City Academy, Saint Paul, MN
Minnesota City, MN
01.2009

Skills

  • CRM/Salesforce/AWS
  • Customer service
  • Fair housing regulations
  • Fair housing policies
  • CRM Software
  • Account Management
  • Customer Relations
  • Customer Needs Assessment

Accomplishments


  • Achieved highest Number of new credit accounts opened within one-month period.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Top Sales for a year 100%.

Awards

  • Top BDC Producer
  • Top Sales Producer
  • Top Performer in Teller Line
  • Top Sales Associate

Certification

  • CM - Certified Manager Certification
  • CPM - Certified Professional Manager

Languages

English
Full Professional

Timeline

Leasing Consultant

Blue Magma Residential
03.2025 - Current

Customer Success Manager

DealerOn
04.2023 - 06.2024

Business Development Manager

Nissan
10.2021 - 04.2023

Account Manager

Nissan
11.2020 - 10.2021

Associate of Arts -

Barney Fletcher, Atlanta, GA

Certificate of Completion -

Web Development Bootcamp, Udemy

High School Diploma -

City Academy, Saint Paul, MN

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