Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaQuita Bailey

Cordova,TN

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Compassionate professional in rehabilitation counseling field, known for high productivity and efficient task completion. Skilled in client assessment, development of customized rehabilitation programs, and case management. Excel at communication, empathy, and problem-solving to foster client progress.

Overview

17
17
years of professional experience

Work History

DDA Counselor

West Tennessee Home Education Association
Arlington, TN
06.2023 - Current
  • Provided crisis intervention when needed by facilitating communication among all parties involved.
  • Coordinated services with other agencies including housing providers, medical professionals and legal representatives.
  • Maintained accurate records of client progress through the use of case notes and reports.
  • Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
  • Helped individuals address disabilities and put together career plans.
  • Assisted clients in developing individualized service plans that meet their needs.
  • Documented and filed patient health reports and charts.
  • Monitored client compliance with treatment plans while encouraging positive behavior changes.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed household errands and other essential duties.
  • Worked with cross-functional teams to achieve goals.

Staffing Coordinator

Delta Special Hospital
Memphis, TN
11.2021 - 10.2024
  • Assessed employee qualifications for promotions and raises.
  • Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
  • Hired employees and processed hiring-related paperwork.
  • Organized employee directories and updated individual contact information.
  • Researched industry trends to inform compensation and performance strategies.
  • Prepared or maintained employment records using human resources management system software.
  • Scheduled or conducted new employee orientations.
  • Informed job applicants of duties and responsibilities, compensation, and benefits.
  • Coordinated and planned work shift schedules according to availability.
  • Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
  • Collaborated with hiring managers to identify staffing needs, develop job descriptions, and define qualifications required for roles.
  • Kept labor costs and metrics within preset departmental budgets.
  • Coordinated staffing schedules to ensure optimal coverage across multiple departments.
  • Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
  • Facilitated orientation sessions for new hires.
  • Developed job postings, tracked applicants through applicant tracking system, and coordinated onboarding paperwork.
  • Utilized staffing software to track employee availability, shifts, and time-off requests.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.

Intake Coordinator

Delta Special Hospital
Memphis, TN
01.2021 - 11.2021
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Provided information and referrals to clients for additional resources and support services.
  • Communicated effectively with supervisors regarding current caseloads and resource availability.
  • Analyzed data to identify trends or patterns related to applications received.
  • Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Managed confidential client data in compliance with HIPAA and other relevant regulations.
  • Verified insurance eligibility, coverage levels, and benefit parameters prior to submission of precertification requests.
  • Maintained detailed documentation of all activities related to the precertification process.

Behavior Technician

Crestwyn Behavioral Health
Memphis, TN
12.2018 - 12.2020
  • Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
  • Planned and implemented individualized interventions as part of behavior treatment plans.
  • Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
  • Led individual and group therapy supporting prescribed procedures.
  • Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
  • Participated in continuing education and in-service training to advance skills.
  • Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
  • Aided patients in performing activities of daily living.
  • Assisted with building life and social skills useful for everyday activities and interactions.
  • Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
  • Monitored client's progress towards identified goals through data collection and analysis.
  • Assisted in the implementation of crisis intervention protocols when needed.
  • Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.

Correctional Officer

Core Civic Correctional Facility
Whiteville, TN
10.2016 - 10.2017
  • Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
  • Inspected cells and conducted random searches of common areas.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Safely transported inmates to and from work sites, maintaining physical headcounts at all times.
  • Issued security badges and passes to guests and visitors.
  • Supervised inmates during day-to-day activities.
  • Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Maintained detailed logs of inmate behavior, incidents, and daily activities.
  • Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
  • Supervised inmate activities, including meals, recreation times, and work assignments.
  • Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
  • Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.

Patient Care Coordinator

St. Francis Hosptial
Memphis, TN
06.2008 - 08.2017
  • Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
  • Processed patient intake information and updated medical records prior to treatment.
  • Fostered crisis interventions by guiding team members in de-escalation of disruptive and unsafe behaviors.
  • Recorded patients' health metrics using thermometers or blood pressure gauges.
  • Influenced patients' behavior with interaction, counseling or instruction.
  • Ensured safety of all individuals at the facility by following established protocols and procedures.
  • Documented patients' activities and behaviors into EHR system for recordkeeping.
  • Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
  • Assisted with building life and social skills useful for everyday activities and interactions.
  • Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
  • Led individual and group therapy supporting prescribed procedures.

Education

High School Diploma -

Fayette Ware High School
Somerville, TX
05-1999

Coding - Medical Billing & Coding

DeVry University
Illinois City, IL

Skills

  • Mental health awareness
  • Family dynamics
  • Referral coordination
  • Self-care promotion
  • Progress monitoring
  • Continuing education
  • Multi-line phone operations
  • Charting and clinical documentation
  • Patient scheduling
  • Team leadership
  • Data Entry Management
  • Microsoft office
  • Time management
  • Inmate monitoring
  • Non-violent intervention
  • First aid and CPR certified
  • Crisis intervention training
  • First aid training
  • Radio communication
  • De-escalation techniques
  • Crisis management
  • Record keeping
  • Relationship building
  • Verbal behavior training
  • Community-based instruction
  • Positive reinforcement
  • Verbal de-escalation
  • Goal setting
  • Social skills development
  • Documentation skills
  • Safety and crisis management
  • Active listening

Timeline

DDA Counselor

West Tennessee Home Education Association
06.2023 - Current

Staffing Coordinator

Delta Special Hospital
11.2021 - 10.2024

Intake Coordinator

Delta Special Hospital
01.2021 - 11.2021

Behavior Technician

Crestwyn Behavioral Health
12.2018 - 12.2020

Correctional Officer

Core Civic Correctional Facility
10.2016 - 10.2017

Patient Care Coordinator

St. Francis Hosptial
06.2008 - 08.2017

High School Diploma -

Fayette Ware High School

Coding - Medical Billing & Coding

DeVry University

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LaQuita Bailey