Summary
Overview
Work History
Education
Skills
Timeline
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LaQuita Banks

Newport News,VA

Summary

Dear hiring manager, My name is LaQuita Banks and I am responding to the open position for a Customer Service Expert position listed on your company’s website. With training in medical administration, safety protocols and Customer service, I believe I possess the comprehensive skill set and hands-on understanding necessary to do the job adeptly and perform above average. My educational experience as an Administrative Assistant and with my extensive clerical and customer service experience I am seeking a professional opportunity where my social skills, educational background and leadership abilities can benefit your organization. My Educational background, experience and qualifications gives me the confidence to believe that I am the perfect candidate. My resume is enclosed for your review and I look forward the opportunity to further discuss how I can contribute my strengths and skills to your organization. Thank you for taking the time to review my resume.

Overview

12
12
years of professional experience

Work History

Payroll Clerk

Venture Enterprise
10.2020 - Current
  • Processed new hire paperwork and documents.
  • Verified timekeeping records and handled any discrepancies with employees.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Updated employee files with new details such as changes in address or salary levels.
  • Issued paychecks on designated pay dates to avoid employee dissatisfaction.
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Processed garnishments from creditors or government agencies to meet legal requirements of deducting money from employees' paychecks to pay off debts.

Office Manager

Servpro Of Newport News
04.2018 - 10.2020
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.

Medical Administrative Assistant

Regency Nursing & Rehabilitation Centers
01.2015 - 04.2018
  • Maintained and updated patient records for accurate, current medical histories.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Supported office staff and operational requirements with administrative tasks.
  • Conducted insurance verification and preauthorizations and managed patient charts.
  • Collaborated with healthcare professionals to maintain high-quality care across departments.

Patient Service Representative

Coliseum Pediatric Dentistry
03.2012 - 01.2015
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Took copayments and compiled daily financial records.
  • Built and maintained positive working relationships with patients and staff.
  • Assisted patients in filling out check-in and payment paperwork.

Education

BBA -

Strayer University
Washington, DC
05.2024

Phlebotomist

New Horizons
04.2024

Certified Medical Administrative Assistant -

New Horizon Regional Learning Center
Hampton, VA
06.2015

High School Diploma -

Hampton High School
Hampton, VA
06.2013

Skills

  • Maintaining Files
  • Employee File Management
  • Compiling Data
  • Excel Proficiency
  • New Employee Onboarding
  • Financial Software
  • Employee Relations
  • Team Player
  • Accounts Payable
  • Basic Functions in Excel

Timeline

Payroll Clerk

Venture Enterprise
10.2020 - Current

Office Manager

Servpro Of Newport News
04.2018 - 10.2020

Medical Administrative Assistant

Regency Nursing & Rehabilitation Centers
01.2015 - 04.2018

Patient Service Representative

Coliseum Pediatric Dentistry
03.2012 - 01.2015

BBA -

Strayer University

Phlebotomist

New Horizons

Certified Medical Administrative Assistant -

New Horizon Regional Learning Center

High School Diploma -

Hampton High School
LaQuita Banks