Laquita Barney
Conyers,GA
Summary
Experienced customer service individual, pursing to become a Certified Professional Coder with room for growth and advancement. Offering 10 plus years of transferable skills. Great communicator that pay attention to detail. Self motivated, strong driven, and willingness to take on any challenge.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Qualfon-Delta Dental
08.2024 - Current
- Assist individuals in understanding their insurance coverages
- Pre authorizations
- Maintained confidentiality of patient finances, records, and health, HIPPA
- Eligibility and benefits
- Assisting providers with dental claims for proper billing and reimbursement
- Knowledge of dental codes and procedures performed on patients
- Handle over 20 calls per hour
Customer Service Representative
Randstad-AHFC
08.2023 - 11.2023
- Handled customer inquiries, account status, and problem resolution by utilizing existing resources and applications available
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Process approximately 50 payments and payoffs per day
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Adheres to appropriate compliance policies and procedures
Claims Associate
State Farm
11.2022 - 08.2023
- 40 hours/week
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Calculated adjustments, premiums and refunds.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Maintained confidentiality of patient finances, records, and health statuses.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Posted payments to accounts and maintained records.
- Verified client information by analyzing existing evidence on file.
- Followed up with customers on unresolved issues.
Delivery Driver
Uber Eats
01.2022 - 03.2023
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Successfully avoided time delivery delays by carefully planning best routes.
- 20-30 deliveries per day
Store Manager
Rack Room Shoes
06.2022 - 09.2022
- 45 hours/week
- Optimized store displays and appearance via strategic merchandising.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Created employee schedules to align coverage with forecasted demands.
- Submitted orders for new inventory.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed store organization, maintenance, and purchasing functions.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Completed point of sale opening and closing procedures.
Retail Assistant Manager
Rack Room Shoes
04.2015 - 06.2022
- 40 hours/week
- Controlled store inventory and reviewed cash handling and operations reports.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Trained and developed new employees for ease of transition into team.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
Customer Service Representative
Randstad
09.2021 - 11.2021
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Maintained and managed customer files and databases.
- Addressed customer account discrepancies and concerns.
Cashier
Sprouts Farmer Market
01.2014 - 03.2015
- Welcomed customers and helped determine their needs.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Assisted customers with returns, refunds and resolving transaction issues.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
Retail Assistant
Avenue
10.2011 - 01.2013
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed 10 plus employees
Education
Associate of Science - Health Information Technology
Ultimate Medical Academy - Clearwater
Clearwater, FLCPC Certification - Certified Professional Coder
AAPC
Salt Lake City, UT09.2024
High School Diploma -
Salem High School
Conyers, GA05.2009
Skills
- Customer Satisfaction
- Liability Determinations
- Customer Experience
- Microsoft Office
- Medical Terminology
- CRM Software
- Data Entry
- Order Processing
- Conflict Resolution
- Order Fulfillment
- Quality Control
- Active Listening
- Attention to Detail
- Staff Training
- HIPAA Compliance
- Claims Processing
- Decision Making Abilities
Timeline
Customer Service Representative
Qualfon-Delta Dental
08.2024 - Current
Customer Service Representative
Randstad-AHFC
08.2023 - 11.2023
Claims Associate
State Farm
11.2022 - 08.2023
Store Manager
Rack Room Shoes
06.2022 - 09.2022
Delivery Driver
Uber Eats
01.2022 - 03.2023
Customer Service Representative
Randstad
09.2021 - 11.2021
Retail Assistant Manager
Rack Room Shoes
04.2015 - 06.2022
Cashier
Sprouts Farmer Market
01.2014 - 03.2015
Retail Assistant
Avenue
10.2011 - 01.2013
Associate of Science - Health Information Technology
Ultimate Medical Academy - Clearwater
CPC Certification - Certified Professional Coder
AAPC
High School Diploma -
Salem High School
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