Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaQuita Donelson

Sales Professional
DECATUR,Georgia

Summary

Highly experienced Salesperson known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Salesperson

McGhee Auto Sales, Inc
Decatur, GA
01.2019 - 10.2021
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Listened to clients and introduced solutions to satisfy business and personal needs.
  • Logged reports, expenses, receipts and sales documents into digital database.
  • Managed customer from initial contact to closing with attention to detail to build loyalty.
  • Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Developed and grew leads through repeat business and customer referrals.
  • Improved customer service and telecommunication skills to build lasting relationships.
  • Worked flexible hours; night, weekend, and holiday shifts
  • Received and processed stock into inventory management system
  • Actively listened to customers' requests, confirming full understanding before addressing concerns

Finance Manager

McGhee Auto Sales, Inc
Decatur, Georgia
05.2005 - 02.2013
  • Assessed aging accounts and initiated collection strategies based on conditions.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Proactively identified solutions for customers experiencing credit issues.
  • Monitored pipelines to track and log status of loans.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.
  • Explained very technical financial information to applicants in easy to understand language.
  • Increased customer satisfaction by resolving Service issues.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Prepared different written communications, reports and documents to ensure smooth operations.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Developed prospects for new loans by conducting 50-75 cold calls weekly.

Education

Associate of Arts - Culinary Arts

Le Cordon Bleu College of Culinary Arts
Tucker,GA
05.2005

Bachelor of Science - Marketing

Hampton University
Hampton, VA
05.1995

Skills

  • Cross-selling products and services
  • Lead prospecting
  • Network development
  • Account servicing
  • Relationship building
  • Negotiation
  • Customer Relations

Certification

  • Ga Resident Agent License
  • SC Non Resident Agent License
  • AHIP Certified

Timeline

Salesperson

McGhee Auto Sales, Inc
01.2019 - 10.2021

Finance Manager

McGhee Auto Sales, Inc
05.2005 - 02.2013

Associate of Arts - Culinary Arts

Le Cordon Bleu College of Culinary Arts

Bachelor of Science - Marketing

Hampton University

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LaQuita DonelsonSales Professional