Fishing
Laquita Evans
Taylorsville,MS
Summary
Serviced-focused Restaurant General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
Overview
22
22
years of professional experience
1
1
Language
Work History
Restaurant General Manager
West Quality Foods
06.2019 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed 9+, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Addressed 15+ customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
CSR
Teleperformance USA
08.2021 - 09.2023
- Managed high call volumes, maintaining professional demeanor during peak hours and effectively multitasking in fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in higher rate of 30+ customer satisfaction and repeat business.
- Answered 40+ customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Rep
General Dynamics
03.2016 - 04.2019
- Provide help to customer for Health Insurance
- Handled 30+ customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers 50+, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Certified Nurse Assistant
Precision Healthcare Staffing
07.2009 - 08.2016
- Care for disabled and elderly
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Assisted 12+ patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Improved patient comfort by repositioning and transferring them on regular basis.
- Demonstrated proficient use of 3+ medical equipment such as blood pressure monitors and oxygen concentrators for efficient patient care delivery.
Rehab Certified Nurse Assistant
Care Center of Laurel
07.2010 - 04.2012
- Ambulate, transfer, and assist to restore patient's mobility
- Assisted patients during meal times, ensuring proper nutrition according to specific dietary requirements.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Improved 12 patient comfort by repositioning and transferring them on regular basis.
- Demonstrated proficient use of medical equipment such as blood pressure monitors and oxygen concentrators for efficient patient care delivery.
- Strengthened continuity of care by meticulously updating electronic health records in accordance with HIPAA regulations.
Certified Nurse Assistant
Laurel wood Community Living Center
11.2007 - 05.2011
- Provide patient care, hygiene care, and everyday activities
- Assisted patients during meal times, ensuring patients received proper nutrition according to specific dietary requirements.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Enhanced 12+ patient care by providing daily assistance with bathing, dressing, and grooming.
- Improved patient comfort by repositioning and transferring them on regular basis.
- Demonstrated proficient use of medical equipment such as blood pressure monitors and oxygen concentrators for efficient patient care delivery.
- Strengthened continuity of care by meticulously updating electronic health records in accordance with HIPAA regulations.
- Collaborated with nursing staff to promptly address any concerns or emergencies, prioritizing patient safety and well-being at all times.
Certified Nurse Assistant
Southern Healthcare Staffing
02.2002 - 10.2007
- Care for disabled and elderly
- Assisted patients during meal times, ensuring received proper nutrition according to specific dietary requirements.
- Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
- Strengthened continuity of care by meticulously updating electronic health records in accordance with HIPAA regulations.
- Demonstrated proficient use of medical equipment such as blood pressure monitors and oxygen concentrators for efficient patient care delivery.
- Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
- Improved patient comfort by repositioning and transferring them on regular basis.
- Supported needs of 10+ residents under long-term care.
Education
Associate - Computer science and technology
Kaplan University
Chicago, IL05.2009
Diploma -
R. H. Watkins High School
MS05.1986
Diploma -
South Jones High School
MS05.1985
Skills
- Patient Care
- Leadership and team building
- Problem Resolution
- Operations Management
- Training and coaching
- Staff Management
- Staffing
- Venipuncture
- Computer Networking
- Vital Signs
- Operating Systems
- Computer literacy
- Front desk
- Microsoft Outlook
- Scheduling
- Team Development
- Call Center Operations
Personal Information
- Title: Certified Nurse Assistant - Southern Healthcare Staffing
- Work Permit: Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Increased sales by 9% while reducing food costs by 5%, leading to bigger profit in the last year.
- Supervised team of 18 staff members.
Interests
Crafting
Sewing
Skating
Quote
It’s easier to ask forgiveness than it is to get permission.
Grace Hopper
Timeline
CSR
Teleperformance USA
08.2021 - 09.2023
Restaurant General Manager
West Quality Foods
06.2019 - Current
Customer Service Rep
General Dynamics
03.2016 - 04.2019
Rehab Certified Nurse Assistant
Care Center of Laurel
07.2010 - 04.2012
Certified Nurse Assistant
Precision Healthcare Staffing
07.2009 - 08.2016
Certified Nurse Assistant
Laurel wood Community Living Center
11.2007 - 05.2011
Certified Nurse Assistant
Southern Healthcare Staffing
02.2002 - 10.2007
Associate - Computer science and technology
Kaplan University
Diploma -
R. H. Watkins High School
Diploma -
South Jones High School