Summary

Overview

Work History

Education

Skills

Accomplishments

Awards

Volunteer Experience

Degree

Certification

Languages

Timeline

Laquita Felder

Boston,MA

Summary

Highly skilled administrative professional with strong background in supporting program operations. Adept at managing multiple tasks, ensuring effective communication, and maintaining organization. Known for fostering collaborative team environments and driving results. Possesses excellent skills in scheduling, data management, and problem-solving, offering reliability and adaptability to meet evolving needs.

Experienced individual providing high-quality

Overview

years of professional experience

Certification

Work History

Program Support Assistant

VA Boston Health Care System

Jamaica, MA

02.2024 - Current

Proactively initiating and tracking HR, IT, Personnel and Research Compliance actions through multiple databases for Center for Healthcare Organization and Implementation Research (CHOIR)
Establish, certify and correct timecards for CHOIR acting as point of contact for all payroll issues
Collaborate with chief financial officer to facilitate research study budget development for application to federal grant cycles
Initiate and track authorized purchases on behalf of the U.S Government including contracts, government purchase card, compliance with Government Purchase Card (CPC) regulations
Auditing inventory to maintain appropriate custody and accountability for all items and proactively monitoring facility infrastructure and equipment for CHOIR
Provide organizational and executive support for CHOIR leadership including scheduling, travel and event coordination, and tracking organizational and project compliance benchmarks
Performs work related to the acquisition and/or development of program information and resource materials/personnel to support the policy development and/or technical activities of the study and center
Monitor budgets for research projects and grants
Involved in the tracking of funding and in the preparation and editing of proposals for VA based grants
Maintains system of program-specific data to track items such as project budget and spending
Develops and implements procedures to enable document flow and accurate filing of time sensitive records
Provide administrative and clerical support work to support the activities of the study and center, including email updates, preparation for meetings, and performing data entry into databases
Monitor and provide monthly review of research credentialing portal to confirm study employees can continue to conduct research
Contact non-compliant staff and work with the individual to obtain compliance to avoid any impact to the study
Provide excellent customer service to internal and external customers
Planning, coordination, and execution of business functions, resource allocation, and production.
Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
Assisted in gathering of program data to compose thorough monthly reports.
Efficiently managed multiple competing priorities under tight deadlines by utilizing strong organizational skills and attention to detail.
Developed strong relationships with vendors and partners to ensure timely delivery of goods/services necessary for program success.
Provided exceptional customer service when responding to inquiries from internal/external stakeholders regarding the program''s offerings or policies.
Collaborated with cross-functional teams to address program challenges, fostering a culture of teamwork and problem-solving.
Communicated clearly with program staff and participants through written and digital correspondence.
Assisted in the preparation of grant proposals that secured funding necessary for program growth and expansion.
Served as a liaison between the program team and other departments, fostering strong working relationships and ensuring clear communication channels.
Streamlined data collection processes for performance metrics analysis, enabling more informed decision-making on continuous improvement efforts.
Actively participated in training sessions to enhance professional skills that positively impacted job performance.
Performed clerical organization, answered phones and filed documentation for program manager.
Coordinated logistics for meetings, events, and trainings, resulting in seamless execution and positive outcomes.
Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
Contributed to the creation of marketing materials promoting the program''s achievements, increasing visibility among key stakeholders.
Provided comprehensive administrative support for program management, contributing to its overall success.
Provided general program information and assistance.
Maintained accurate records of project documents, facilitating easy access to essential information for all stakeholders involved.
Performed wide-ranging administrative, financial and service-related functions.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Volunteered to help with special projects of varying degrees of complexity.
Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Drafted common document templates to reduce time spent creating documents from scratch.
Developed detailed meeting agendas which streamlined discussions while maintaining focus on key topics, enhancing overall productivity.
Trained and supervised employees on office policies and procedures.
Served as corporate liaison for finance, IT, and marketing departments.
Analyzed program information to present innovative solutions to program supervisors.
Managed information flow on behalf of program supervisors using digital organizational systems.
Assisted in the development and execution of program plans, ensuring timely completion of milestones and deliverables.
Conducted thorough research to support program development, resulting in more informed decision-making.
Enhanced team productivity by providing timely administrative support and removing operational bottlenecks.
Improved team communication and collaboration with introduction of centralized digital workspace.
Coordinated with multiple departments to ensure seamless program support, enhancing overall project outcomes.
Reduced response time to external queries, establishing more efficient communication protocol.
Facilitated successful program events, handling logistics and participant engagement from start to finish.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Adaptable and proficient in learning new concepts quickly and efficiently.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.

Advanced Medical Support Assistant

VA Boston Healthcare System

Jamaica Plain, MA

09.2023 - 02.2024

Entered no-show information, monitored the Electronic Wait List, prepared for clinic visits
Monitored both inpatient and outpatient appointments for areas of responsibility
Verified and updated demographics and insurance information
Processed all emergency and non-emergency transfers to other VA facilities or private hospitals
Performed basic eligibility, co-pays, and preauthorization requirements for specific coverage
Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills
Supports clinics regarding clinic profile management
Collects and updates insurance information from Veterans, family members and other eligible patients
Prepares correspondence and memos as needed
As
Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes
Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable
Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage
Follows procedures regarding Community Care referrals
Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals
Enters Veterans seeking emergent/urgent care, scheduling appointments accurately
Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits
Incumbent updates all patient demographics
Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient
Facilitated increased clinic revenue by managing inventory levels of contact lenses and eyeglasses frames to meet customer preferences effectively
Obtained and recorded patient medical history and past ocular history
Continuously updated professional skillset through active participation in continuing education programs related to ophthalmic healthcare and patient care techniques
Supported ophthalmologists during surgical procedures by preparing patients for surgery, sterilizing instruments, and passing required tools efficiently
Increased patient comprehension of treatment plans by effectively explaining procedures and addressing concerns
Promoted positive public relations for the practice through exceptional interpersonal skills when interacting with patients and their families
Enhanced clinic efficiency by maintaining clean and organized examination rooms, ensuring proper equipment functionality
Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians
Operated and maintained ophthalmic equipment in alignment with safety procedures
Assisted in the development of educational materials for patients regarding eye care, helping them understand how to maintain optimal ocular health effectively
Streamlined appointment scheduling process, resulting in reduced wait times and improved patient experience
Ensured accurate patient records by diligently updating electronic health information systems with test results and medical histories
Maintained inventory of medical supplies and tools to address needs of patients
Noted present complaints, medications and vital statistics like blood pressure and pulse rate
Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily
Provided comprehensive support during emergency situations requiring immediate intervention or coordination of care amongst multiple providers within the healthcare facility
Reduced errors in patient care by consistently following established protocols for administering eye drops, injections, and other medications
Developed strong rapport with patients, fostering trust and positive relationships that contributed to their overall satisfaction with the clinic.
Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
Collaborated with interdisciplinary teams to optimize patient care and facilitate seamless transitions between departments.
Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
Interviewed patients to verify and update clinical and demographic records.
Reduced errors in billing by diligently verifying insurance coverage and obtaining necessary prior authorizations for procedures.
Maintained a strong understanding of insurance policies, enabling prompt resolution of billing discrepancies and reduced claim denials.
Mailed patient appointment letters.
Scheduled appointments for patients at [Business Name].
Streamlined front desk operations for improved workflow and reduced wait times.
Facilitated positive relationships with external providers through effective coordination and communication of patient referrals.
Verified and updated clinical records.
Used [Software] to maintain and record patient data and generate reports.
Contributed to higher patient retention rates by consistently delivering compassionate care during check-in/check-out processes.
Eased patient anxiety through clear explanation of procedures, treatments, and upcoming appointments while addressing their concerns respectfully.
Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
Handled prescription refills requests promptly under the supervision of healthcare providers for improved medication adherence among patients.
Contributed to increased clinic efficiency by accurately maintaining electronic health records and promptly updating patient information.
Organized patient records to research records, extract medical information and review records for completeness and accuracy.
Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
Maintained and obtained medical records.
Increased patient access to care by effectively coordinating referrals to specialists and diagnostic services.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Sanitized, restocked, and organized exam rooms and medical equipment.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Performed medical records management, including filing, organizing and scanning documents.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Measured patient pulse oximetry.
Collected and documented patient medical information such as blood pressure and weight.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Oriented and trained new staff on proper procedures and policies.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Increased efficiency in office by implementing digital filing system for patient records.
Contributed to clean and safe clinic environment by adhering to sanitation protocols.
Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Collected pertinent data and calculations to aid physician in interpreting results.

Program Support Administrator

Veteran Health Affairs GS

01.2021 - 01.2023

Collected, compiled, and tracked data and program information to drive increased revenue
Organized and retrieved computerized data to generate av an average of 100+ reports a month
Performed weekly team meetings as well as supervised co-workers under my team
Received the Star award at Care in the Community (Honolulu)
Provided administrative and clerical support to a team of 50+ staff by coordinating meeting
Room arrangements, speaker arrangements, meal functions, transportation, meeting agendas, and notices
Answered telephones, for 200 colleagues, and helped an average of 1000+ callers a day
Scheduled veterans’ appointments for CITC and DOD and processed 1000+ VA referrals a week
Collaborated with 200 colleagues in units including mental health, dental, neurology, cardiology, physical therapy, ortho, gastroenterologist, oncology, TBI, and many more specialties
Every month completed morning huddles for the whole CITC (care in the community), created the goals and plans for the week for our team in staff meetings
Adhering to the scheduling policies and procedures
Conducting special audits, studies, or surveys to development procedures
Ensure appointments are made from a provider's order
Coordinating administrative services for veterans, family members, caregivers, and public, administrative and clinical staff to ensure continuity of inpatient and outpatient care
Patient check-in process (in its entirety), including the printing of documentation needed for appointment
Explaining the VHA mandate to collect insurance information to Veterans and their families
Collecting, scanning, and updating health insurance information to aid in the revenue collection process
Completing patient check-out process daily, including completion of Return to Clinic (RTC) orders, creation of recall reminders, consult follow-up, no-showing patient appointments according to local policy, and any other action required to complete appointment process
Utilizing reports to assist in care delivery process
Resolving difficult problems and diffuses potential dissatisfaction with VA services
Responsible for VHIC Card process, BeneTravel requests assistance, understanding Heritage Medication Program, postage meters, UPS labels, and any other miscellaneous processes
Processes incoming patient secure messaging through HealtheVet and coordinates with care team as appropriate
Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team
Identifies incomplete encounters and communicates findings to providers
Assists the team to reinforce the plan of care and self-help solutions
Enters appropriate information into the electronic record
Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedures
Manages patient systems to verify and validate accuracy and resolve issues
Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.

Mentor Coordinator

Inspire Church Cancer Care

Honolulu, HI

01.2019 - 11.2022

Assisted with special events and programs.
Maintained clean, neat, and operational facilities to serve program needs.
Supported engaging, fun, and smooth-running events by helping with organization and planning.
Used strong interpersonal communication skills to convey information to others.
Coordinated and managed volunteer activities for community service projects.
Communicated with staff members to stay informed about volunteer opportunities and events.
Mentored new volunteers, fostering a supportive and inclusive team environment.
Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Approached issues proactively to best meet current and future community needs.
Represented organization positively and professionally while providing community with much-needed services.
Educated young people about strategies for driving discussions and promoting social changes.
Completed daily domestic tasks in shelters and group homes to assist people in need.
Created educational materials to convey important information to service recipients.
Cultivated strong network of providers delivering necessary assistance to [Type] community.
Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
Promoted environmental awareness with educational workshops and hands-on activities.
Facilitated community outreach to expand participation and support.
Helped clients navigate social services system and access needed resources.
Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
Led group discussions and activities to meet different community needs.
Gathered opinions and support from grass-roots supporters to solidify group position.
Assisted clients with obtaining housing, employment and support resources.
Tracked service activities and outcomes against outlined plans and goals.

Make A Wish Hawaii Foundation

03.2017 - 11.2022

Assisted with special events and programs.
Maintained clean, neat, and operational facilities to serve program needs.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
Increased awareness of the organization''s mission by creating promotional materials highlighting the impact of volunteer efforts.
Worked with program teams to identify and match volunteers with appropriate activities.
Served as a liaison between volunteers and senior leadership, ensuring open lines of communication and promoting a transparent environment where concerns could be addressed promptly.
Provided ongoing support to volunteers throughout their tenure, addressing any concerns or issues promptly to ensure satisfaction and commitment to the organization''s goals.
Managed a database of over 200 volunteers, ensuring accurate record-keeping and easy access to information when needed.
Collaborated with other departments to identify specific needs for volunteers, optimizing resource allocation and improving program effectiveness.
Collaborated with other departments to maximize impact of volunteer efforts.
Managed and tracked volunteer hours and progress to support accurate documentation.
Streamlined the volunteer onboarding process for improved efficiency and increased retention rates.
Worked with leadership staff and special committees to define volunteer mission and set standards.
Maintained regular communication with volunteers through newsletters, social media updates, and personal check-ins, keeping them engaged and informed about upcoming opportunities.
Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
Established strong relationships with local organizations, fostering collaboration and expanding volunteer opportunities.
Kept high average of performance evaluations.
Interceded between employees during arguments and diffused tense situations.
Conducted ongoing reviews of program financial systems to assess cost control measures.
Completed bi-weekly payroll for [Number] employees.
Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Implemented project management techniques to overcome obstacles and increase team productivity.
Organized meetings for executives and coordinated availability of conference rooms for participants.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Monitored front areas so that questions could be promptly addressed.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Trained team members on new hotel services and products to support promotional efforts.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Improved office operations by automating client correspondence, record tracking and data communications.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Organized spaces, materials and catering support for internal and client-focused meetings.
Developed training materials and workshops to equip volunteers with necessary skills and knowledge.
Established clear volunteer roles and responsibilities, leading to more efficient project execution.
Streamlined volunteer training processes, ensuring efficient onboarding and skill development.
Enhanced team collaboration by introducing team-building exercises and regular meetings.
Enhanced volunteer retention rates by implementing targeted engagement strategies and recognition programs.
Assessed community needs to guide planning and prioritization of volunteer projects.
Monitored project progress and adjusted plans as necessary to meet community needs.
Maintained compliance with safety regulations and policies during all volunteer activities, ensuring safe environment for everyone involved.
Coordinated recruitment drives, significantly increasing pool of volunteers for various projects.
Organized large-scale fundraising events, raising significant funds for community projects.

Medical Assistant

Massachusetts General Hospital

Boston, MA.

09.2016 - 10.2022

23
Performed preliminary physical test to accurately record results in patient history summary
Set up procedures room such as prostate, TNO, Breast, Cervical, etc
Drawing blood, sharps disposal, First Aid/CPR, venipuncture and phlebotomy, color duplex ultrasound machine, prostate machine, reliable transport, sterilization techniques
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
Set up prostate Brachy’s and T & O procedures 2x a week
Educated patients about medications, procedures, and physician’s instructions
Maintained inventory, vaccination, and product expiration logs to record upload documentation for tracking
Relayed messages to physicians about concerns, condition updates, and refill requests to facilitate treatment
Scheduled appointments for patients via phone and in person
Organized charts, documents, and supplies to maintain team productivity
Collaborated with local pharmacies to resolve and clarify issues with patient medication
Secured patient information and maintained patient confidence by completing and safeguarding, medical record
Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs
Performed, validated, and reported laboratory tests for prognosis, diagnosis, treatment, and research
Assessed, documented, and monitored the vital signs of patients within outpatient and inpatient settings
Use software such as Epic, Mosqaip, Volt
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Sanitized, restocked, and organized exam rooms and medical equipment.
Collected and documented patient medical information such as blood pressure and weight.
Prepared lab specimens for diagnostic evaluation.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Oriented and trained new staff on proper procedures and policies.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Performed medical records management, including filing, organizing and scanning documents.
Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Collected pertinent data and calculations to aid physician in interpreting results.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Completed EKGs and other tests based on patient presentation in office.
Empowered patients through education on self-management techniques for chronic conditions.
Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Measured patient pulse oximetry.
Collaborated with interdisciplinary healthcare teams to provide coordinated care.
Implemented care and efficiency improvements to support and enhance office operations.
Followed appropriate procedures to minimize patient's exposure to radiation.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Enhanced patient care by meticulously recording vital signs and updating patient records.
Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Increased efficiency in office by implementing digital filing system for patient records.
Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
Contributed to clean and safe clinic environment by adhering to sanitation protocols.
Improved clinical workflow with introduction of electronic health records system.
Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
Streamlined patient check-in process, reducing administrative burden for medical staff.
Implemented patient education program on preventative care, enhancing community health awareness.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Worked flexible hours across night, weekend, and holiday shifts.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.
Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
Directed patients to examining rooms and coordinated transportation assistance as necessary.
Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
Taught patients about medications, procedures, and care plan instructions.
Implemented improvements in workflow processes that led to increased productivity amongst staff members.

Medical Support Administrator

Veteran, Affairs, Center For Aging

Honolulu, HI

03.2019 - 01.2021

Received 50+ calls and 25+ walk-in visitors, listened to each unique question, and determined patient needs
Prepared meetings, managed correspondence, hosted events, and coordinated all patient scheduling
Coordinated 50+ meetings and trainings a month for staff to attend and independently followed up on action items
Scanned and filed 50+ patient documents and performed a daily review of active/pending consults and recall list
Managed 52 rooms in a homecare for elders which consisted of 60 patients in the facility
Hosted events and fundraisers for the veterans that serve this country
Supported families with ongoing programs and activities
Work directly with social workers planning the care with families for the patient
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions
Ensured accurate record-keeping with diligent data entry and database management for vital company information
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
Executed record filing system to improve document organization and management
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team
Created and maintained databases to track and record customer data
Restocked supplies and placed purchase orders to maintain adequate stock levels
Scheduled office meetings and patients’ appointments for staff teams
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines
Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts
Enhanced office efficiency by streamlining administrative processes and implementing organizational systems
Assisted development and implementation of new administrative procedures
Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress
Boosted team productivity by managing communication channels and ensuring timely responses to inquiries
Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes
Processed customer orders accurately and within agreed timeframes to meet service standards.
Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Maintained personnel records and updated internal databases to support document management.
Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Coordinated company events and meetings to foster teamwork and boost employee morale.
Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Maintained accurate documentation of company policies and procedures for easy reference by all employees.
Enhanced internal communication by creating a centralized information hub accessible to all staff members.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Gathered, organized and input information into digital database.
Generated reports detailing findings and recommendations.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Educated staff on organizational mission and goals to help employees achieve success.
Helped meet changing demands by recommending improvements to business systems or procedures.
Created and managed project plans, timelines and budgets.
Collected, arranged, and input information into database system.
Evaluated staff performance and provided coaching to address inefficiencies.
Evaluated customer needs and feedback to drive product and service improvements.
Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Reduced overhead costs through careful budget management and resource allocation.
Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Improved employee productivity with effective time management strategies for daily tasks.
Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Supported creation of detailed, technical financial models to value potential acquisition targets.
Devised and implemented processes and procedures to streamline operations.
Frequently inspected production area to verify proper equipment operation.
Observed packing operations to verify conformance to specifications.
Conducted regular reviews of operations and identified areas for improvement.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Developed effective improvement plans in alignment with goals and specifications.
Enhanced data security measures, conducted regular system backups to prevent data loss.
Optimized supply chain logistics for office supplies, avoiding stockouts and excess inventory.
Implemented new email management strategy, reducing clutter and improving communication efficiency.
Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
Initiated program for recycling and waste reduction, contributing to corporate sustainability goals.
Oversaw maintenance of office equipment, minimizing downtime due to malfunctions or repairs.
Developed comprehensive filing system that significantly improved document retrieval times.
Orchestrated relocation of office, ensuring smooth transition with minimal operational downtime.
Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
Managed scheduling for executive staff to ensure optimal time management and productivity.
Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
Streamlined invoice processing, reducing average payment turnaround time.
Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
Led transition to paperless office, reducing operational costs and environmental impact.
Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
Coordinated logistics for annual corporate events, ensuring seamless execution and high attendee satisfaction.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Worked flexible hours across night, weekend, and holiday shifts.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Improved safety on job site with rigorous adherence to OSHA standards and protocols.
Delivered projects within timelines by efficiently organizing tasks and collaborating with subcontractors.
Elevated team morale and efficiency through active participation in team meetings and safety drills.
Enhanced project timelines by efficiently setting and aligning concrete forms.
Executed detailed decorative concrete work, contributing to client satisfaction and project uniqueness.

Peer Mentor

Ho’ Ola Na Pua

Honolulu, HI

01.2011 - 06.2019

Provided medical and legal advocacy for survivors of sexual assault.
Assist with filing crime victim compensation claims and engage in emergency legal advocacy with victims to obtain personal protection orders.
Provided crisis intervention, support, and psycho-education to survivors who were undergoing sexual assault examinations in the hospital.
Provide hospital, police and justice proceeding accompaniments, crisis intervention and individual and group therapy.
Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
Assisted mentees in developing self-confidence and positive self-image.
Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
Enhanced mentee performance by providing personalized guidance and support.
Served as role model for mentees by demonstrating strong values and ethical standards.
Empowered mentees to take responsibility for their learning and development, fostering self-confidence and resilience.
Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
Developed trust-based relationships with mentees through active listening and empathetic communication.
Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
Coordinated with other professionals involved in the mentoring process to ensure seamless support for each participant''s journey toward success.
Continually assessed own mentoring performance, seeking feedback from peers and mentees to ensure ongoing personal and professional growth.
Collaborated with fellow mentors to exchange best practices, ensuring continuous improvement of mentoring strategies.
Developed and implemented student guidance plans to foster academic success.
Assisted students in exploring and selecting career paths.
Provided resources to support students in achieving career goals.
Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
Advised students on educational, career and social opportunities.
Empowered students through counseling and skill-building exercises.
Helped students develop organizational, time management and study skills.
Used standardized assessments to evaluate abilities, interests and characteristics of different students.
Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified.
Assisted youth with homework assignments, sports, and fitness, art and literacy.
Collaborated with teachers, counselors and administrators to foster access to resources and support.
Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
Analyzed student academic records to assess educational and career goals.
Developed and implemented individualized academic plans for students.
Monitored student progress to drive successful academic outcomes.
Collaborated with parents and teachers to help students reach potential.
Educated students on college admissions process and scholarship requirements.
Planned and promoted career planning presentations, work experience programs and career workshops.
Encouraged students to explore age-appropriate and career-related opportunities.
Collaborated with parents, school faculty and social workers to address problems and grow student success.
Boosted mentee confidence and skillset with personalized guidance and constructive feedback.
Advocated for mentee goals and aspirations, empowering them to pursue ambitious career paths.
Developed comprehensive mentorship materials, including guides and templates, to streamline mentoring process.
Monitored mentee progress through regular assessments, ensuring alignment with their personal and professional objectives.
Tailored mentoring strategies to suit diverse learning styles, enhancing effectiveness of mentorship program.
Collaborated with other mentors to share best practices and resources, elevating quality of mentorship provided.
Spearheaded mentorship program evaluation initiative, gathering insights to enhance future program iterations.
Enhanced team productivity by introducing innovative mentoring techniques that fostered supportive learning environment.
Encouraged mentees to set challenging, yet achievable goals, guiding them through process of realizing their potential.
Addressed and resolved mentee concerns in timely and empathetic manner, maintaining positive and supportive mentor-mentee relationship.
Organized networking events, connecting mentees with potential employers and expanding their professional network.
Implemented peer mentorship program, strengthening community and collaboration among participants.
Promoted culture of continuous learning and development, leading to higher retention rates among mentees.

Medical Assistant

Dr. Carmen Babayan

Aiea, HI

08.2018 - 03.2019

Patient check-in, exams, office procedures, and minor office surgeries including set-up, clean-up, patient prep, and documentation in the electronic medical record
Administered injections and oral medications as ordered by physicians and nurses
Interview patients, measure vital signs, review medications list, and perform other procedures per protocol
Reviewed clinical reports, referring physician records, and pre-visit test results
Schedule tests and procedures (including radiology, cardiology, and respiratory) using medical computer systems
Obtain pre-authorization for referrals as required by individual insurance companies
Performed vital signs and point-of-care testing as required by the medical protocol
Operated the occupational health and wellness center which provided a range of services, Including minor illness treatment, health promotion, physical examinations, allergy shots, immunizations, and health risk assessments
Obtained all prescribed laboratory testing
Called and faxed pharmacies to submit prescriptions and refills
Attended required training, education and meetings
Ambulated, turned and positioned patients
Collected all pertinent data and calculations to aid physician in interpreting results
Performed clerical duties, such as word processing, data entry, answering phones and filing
Photographed images of organs shown on display module
Compiled necessary documents for surgical billing packages
Prepared and administered medications to alleviate patient symptoms
Measured patient spirometry
Scheduled and accompanied clients to medical appointments
Documented vital signs and health history for every patient within 5-minute timeframe
Offered age-appropriate patient care before, during and after exams
Conducted machine safety checks according to facility policy
Escorted patients to examination rooms
Gathered forms, copied insurance cards and to collect patient information for billing and insurance filing
Tested and recorded blood glucose levels
Measured patient pulse oximetry
Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation
Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
Obtained accurate medical histories from patients, highlighting critical information
Prepared initial patient charts for admission
Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor
Made appointments in IDX
Documented all maintenance and repairs in timely fashion
Gathered supplies needed for cardiac imaging procedures
Moved transducer over specified area of body to produce images
Ensured collection of lab specimens by appropriate lab courier
Welcomed patients and inquired about wellbeing since last treatment
Participated in Continuous Quality Improvement (CQI) activities
Directed patients to examining rooms and coordinated transportation assistance as necessary
Collected and documented patient medical information such as blood pressure and weight
Operated cardiac imaging and monitoring equipment
Completed fluoroscopy exams and other special procedures
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
Balanced, calibrated and recorded appropriate hemodynamic data
Report significant information and changes in patient condition to nurse supervisor
Reported any unusual or urgent circumstances in patients' condition or environment immediately to Physician/Nurse in Charge
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Sanitized, restocked, and organized exam rooms and medical equipment.
Collected and documented patient medical information such as blood pressure and weight.
Prepared lab specimens for diagnostic evaluation.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Oriented and trained new staff on proper procedures and policies.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Performed medical records management, including filing, organizing and scanning documents.
Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Collected pertinent data and calculations to aid physician in interpreting results.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Taught patients about medications, procedures, and care plan instructions.
Completed EKGs and other tests based on patient presentation in office.
Empowered patients through education on self-management techniques for chronic conditions.
Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Collaborated with interdisciplinary healthcare teams to provide coordinated care.
Measured patient pulse oximetry.
Implemented care and efficiency improvements to support and enhance office operations.
Followed appropriate procedures to minimize patient's exposure to radiation.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Measured patient spirometry.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
Enhanced patient care by meticulously recording vital signs and updating patient records.
Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Increased efficiency in office by implementing digital filing system for patient records.
Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
Contributed to clean and safe clinic environment by adhering to sanitation protocols.
Improved clinical workflow with introduction of electronic health records system.
Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Implemented patient education program on preventative care, enhancing community health awareness.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Streamlined patient check-in process, reducing administrative burden for medical staff.
Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Worked flexible hours across night, weekend, and holiday shifts.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.

Medical Assistant

Aloha Urology Aiea

04.2018 - 06.2018

Managed materials and inventory and ordered and stocked supplies worth $90,000+
Maintained a clean and orderly environment and assisted with exams, administering medications, and tests
Performed other duties as assigned by the practice manager, ma lead, or as requested by a healthcare provider
Assisted 5+ providers by preparing 200 patients for physical examinations a week
Provided support to providers during clinic by assisting with 200+ phone calls and faxes per week
Sterilization instruments for the clinic and the operating room
Followed all appropriate procedures to minimize patient's exposure to radiation
Taught patients about medications, procedures and care plan instructions
Identified test discrepancies
Ordered and prepared reagents and supplies
Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
Completed clinical procedures and gathered patient data for interpretation by physician
Explained procedures to patients to reduce anxieties and increase patient cooperation
Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
Maintained detailed records of test results by entering data and patient information into computer
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
Implemented care and efficiency improvements to support and enhance office operations
Conducted monthly and quarterly inventory of supplies using facility cost reporting records
Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Sanitized, restocked, and organized exam rooms and medical equipment.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Prepared lab specimens for diagnostic evaluation.
Collected and documented patient medical information such as blood pressure and weight.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Oriented and trained new staff on proper procedures and policies.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Performed medical records management, including filing, organizing and scanning documents.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Completed EKGs and other tests based on patient presentation in office.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Taught patients about medications, procedures, and care plan instructions.
Collected pertinent data and calculations to aid physician in interpreting results.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Collaborated with interdisciplinary healthcare teams to provide coordinated care.
Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Empowered patients through education on self-management techniques for chronic conditions.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Followed appropriate procedures to minimize patient's exposure to radiation.
Implemented care and efficiency improvements to support and enhance office operations.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Enhanced patient care by meticulously recording vital signs and updating patient records.
Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
Increased efficiency in office by implementing digital filing system for patient records.
Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
Streamlined patient check-in process, reducing administrative burden for medical staff.
Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Contributed to clean and safe clinic environment by adhering to sanitation protocols.
Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
Implemented patient education program on preventative care, enhancing community health awareness.
Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Facilitated patient education on treatment plans and medications, improving understanding and compliance.
Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Improved clinical workflow with introduction of electronic health records system.
Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
Self-motivated, with a strong sense of personal responsibility.

Medical Assistant

Hawaii Cancer Center

Honolulu, HI

11.2017 - 03.2018

Reported to the physician to ensure quality patient care to 0ver 300+ patients per week
Hosted events and fundraisers for the cancer center with the physicians
Draw labs and collect specimen orders as per by provider
Administered injections and oral medications as ordered by physicians or nurses
Took office inventory, made orders, and kept all rooms and offices in supply
Communicated between outside physicians, other departments, and hospitals to ensure excellent patient care
Processed 500+ authorization approval forms for ultrasounds, MRI, CT scans, and x-rays a month
Ensuring efficient patient flow through the office
Assisting during office visits (rooming/vitals, examinations, procedures, immunizations, and treatments as directed)
Performing clinically appropriate tasks related patient panel management (administrative support, phone calls, test results, prior authorizations, coordination of care, etc.)
Maintaining neat, clean, stocked, and safe exam rooms and patient care areas
Interacting with patients and their families in a professional and courteous manner consistent with their needs
Server
Adhered to strict HIPAA guidelines to protect patient privacy.
Managed multi-line phone system and pleasantly greeted patients.
Helped patients complete necessary medical forms and documentation.
Checked patient insurance, demographic, and health history to keep information current.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Enhanced office productivity by handling high volume of callers per day.
Maintained current and accurate medical records for patients.
Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Transcribed phone messages and relayed to appropriate personnel.
Responded to correspondence from insurance companies to verify patient's coverage.
Supported office staff and operational requirements with administrative tasks.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Registered and verified patient records before triage with most up-to-date information.
Obtained payments from patients and scanned identification and insurance cards.
Received and routed laboratory results to correct clinical staff members.
Prepared and processed patient referrals and transfer requests.
Processed medical insurance claims and payments.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Managed office bookkeeping with insurance billing and patient payments.
Conducted patient intake interviews, recording and documenting relevant information.
Assisted with medical coding and billing tasks.
Performed various administrative tasks by filing, copying and faxing documents.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Placed new supply orders, managed inventory and restocked clerical spaces.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Streamlined appointment scheduling for improved patient flow and reduced wait times.
Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
Streamlined office communication by effectively coordinating between doctors and nurses.
Fostered welcoming environment, greeting patients warmly upon arrival.
Enhanced patient understanding by providing clear explanations of treatment procedures.
Optimized appointment scheduling to maximize doctor availability.
Improved accuracy of patient data with meticulous record-keeping.
Supported patient care by scheduling appointments to accommodate urgent health needs.
Enhanced patient experience by maintaining clean, organized reception area.
Increased patient satisfaction by answering inquiries with empathy and professionalism.
Implemented efficient systems for organizing medical records, improving access to patient information and reducing the potential for errors in documentation.
Contributed to efficient clinical operations by performing various medical procedures and assisting with diagnostic tests.
Assisted in the administration of vaccinations and immunizations, contributing to public health efforts within the community.
Performed phlebotomy procedures accurately and efficiently, minimizing patient discomfort during blood draws.
Conducted thorough pre-examination assessments of patients'' vital signs, medical histories, and presenting symptoms for informed physician evaluations.
Provided support during minor surgical procedures by preparing instruments, ensuring sterile conditions were maintained throughout the process.
Enhanced patient experience by providing quality care and maintaining a friendly, professional demeanor.
Educated patients on their health conditions, medication usage, and self-care techniques to promote proactive healthcare management.
Provided compassionate support to patients during difficult times, offering a listening ear and empathetic approach to care delivery.
Managed inventory of medical supplies, monitoring stock levels and placing orders as necessary to maintain optimal clinic operations.
Collaborated with physicians to develop personalized treatment plans for patients, improving overall health outcomes.
Ensured timely processing of laboratory samples by accurately labeling specimens and completing required documentation prior to submission.
Ensured accurate record-keeping for patient files, updating information as needed and maintaining confidentiality.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Obtained client medical history, medication information, symptoms, and allergies.
Sanitized, restocked, and organized exam rooms and medical equipment.
Performed medical records management, including filing, organizing and scanning documents.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Implemented care and efficiency improvements to support and enhance office operations.
Oriented and trained new staff on proper procedures and policies.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

Server/Head Hostess

Cheeseburger Waikiki

Honolulu, HI

05.2016 - 10.2017

Serves customers by providing product and service information and resolving product and service problems
Attracted potential customers, answered product/ service questions, and suggested other products and services
Opened customer accounts by recording account information and maintained customer records
Resolved product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting correction or adjustment
Maintained financial accounts by processing customer adjustments
Recommended potential products/ services to management using customer information and customer needs
Prepared product or service reports by collecting and analyzing customer information
Contributed to team effort by accomplishing related results as needed
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Answered customers' questions, recommended items, and recorded order information.
Bussed and reset tables to keep dining room and work areas clean.
Cultivated warm relationships with regular customers.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Processed orders and sent to kitchen employees for preparation.
Explained menu items and suggested appropriate options for food allergy concerns.
Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Maximized table turnover rate by managing reservations and seating arrangements.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Checked guests' identification before serving alcoholic beverages.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Inspected dishes and utensils for cleanliness.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Increased sales significantly by upselling higher-end products to customers.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Contributed to inventory management by monitoring stock levels.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Improved dining experience by providing prompt, attentive service to guests.
Built rapport with guests to enhance their dining experience and encourage return visits.
Managed inventory of dining supplies to prevent shortages during service.
Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Streamlined order-taking process to minimize wait times for diners.
Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Strengthened communication skills through regular interactions with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Demonstrated strong organizational and time management skills while managing multiple projects.
Monitored seating area and checked restrooms regularly to keep spotless.
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Documented reservations, alerted servers, and managers of large groups and prepared seating.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Customer Service Operator

United Cerebral Palsy Foundation

Honolulu, HI

06.2013 - 07.2014

Served customers by providing service and information and resolving product and service problems
Clarified customer complaints, determined the cause of problems, selected, and explained the best solutions
Updated and maintained the customer's records by updating account information
Took payment information & other pertinent information i.e., address, phone, and other confidential information
Maintained personal productivity and quality standards that make possible attractive financial returns so that the company may continue to provide excellent service to the customers
Communicated effectively with the general manager/owner, the sales team, and the production team, informing, and updating them regularly to guarantee that sales and customer objectives are met
Effectively presented and discussed the products and services of the company, soliciting only those desired products/services provided by the company and its vendors to current and prospective customers
Navy Aviation Maintenance Administration men
Partnered with other departments to facilitate seamless issue escalation when necessary.
Navigated complex software systems to efficiently access and update customer information during calls.
Strengthened customer loyalty by providing personalized solutions that addressed their unique needs.
Balanced multiple priorities effectively in a fast-paced environment without sacrificing attention to detail or quality of service.
Assisted in training new hires on company policies, procedures, and best practices for exceptional customer service delivery.
Consistently met or exceeded performance metrics, contributing to overall team success.
Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
Fostered strong relationships with returning customers, leading them to request assistance directly from specific operators.
Collaborated with team members to share best practices and improve overall service quality.
Cross-trained and provided backup support for organizational leadership.
Trained staff on operating procedures and company services.
Responded proactively and positively to rapid change.
Delivered prompt service to prioritize customer needs.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Sought ways to improve processes and services provided.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Followed up with customers about resolved issues to maintain high standards of customer service.
Promptly responded to inquiries and requests from prospective customers.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Met customer call guidelines for service levels, handle time and productivity.
Investigated and resolved customer inquiries and complaints quickly.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Streamlined call handling processes for increased efficiency and reduced wait times.
Maintained accurate records of customer interactions, ensuring timely follow-up and resolution of issues.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Exhibited high energy and professionalism when dealing with clients and staff.
Maintained up-to-date knowledge of product and service changes.
Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Streamlined call flow processes for more efficient response times and increased productivity.
Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Educated customers about billing, payment processing and support policies and procedures.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Trained new personnel regarding company operations, policies and services.
Managed timely and effective replacement of damaged or missing products.
Identified and resolved discrepancies and errors in customer accounts.
Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Increased efficiency and team productivity by promoting operational best practices.
Investigated and resolved accounting, service and delivery concerns.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Identified upselling opportunities to increase revenue generation.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Implemented and developed customer service training processes.
Cross-trained and backed up other customer service managers.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Created and maintained detailed database to develop promotional sales.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Participated in ongoing professional development opportunities aimed at enhancing the effectiveness of my role as a Customer Service Operator.
Managed challenging callers while adhering to company guidelines for respectful communication.
Contributed to a positive work environment by supporting co-workers in achieving shared goals.
Improved first call resolution rates by utilizing comprehensive product knowledge during interactions with customers.
Delivered exceptional service through effective communication, active listening, and empathy towards customers'' situations.
Exceeded daily call quotas consistently, demonstrating commitment to productivity targets.
Boosted sales with proactive upselling of products and services tailored to individual customer needs.

Aviation Maintenance Administrator

United States Navy, MCBH

Kaneohe, HI

05.2009 - 05.2014

As an Aviation Maintenance Administration men
I performed technical, managerial, and supported duties required by the Naval Aviation Maintenance Program
Prepared aircraft and maintenance related correspondence
Supervised, trained, and mentored 10 enlisted personnel responsible for maintaining all required logs, records, and reports for four uniquely configured P-3 aircraft
Maintained directive control and custody records, control forms, and reporting requirements
Planned, programmed, and coordinated schedule and unscheduled maintenance tasks and the incorporation of changes and modifications on and to the aircraft, aeronautical equipment, and support equipment
Coordinated squadron and activity maintenance reporting requirements and recommended changes to maintenance policies and procedures
Organized, maintained, and operated Navy Aeronautical Technical Publications Library
Managed dispersed libraries
Audited and trained dispersed libraries
Operated the Naval Aviation Logistics Command Management Information System (NALCOMIS)
Input verified and validated data pertaining to the history, operation, maintenance, configuration, receipt, and transfer of naval aircraft, related aeronautical equipment, and components installed on that equipment
Maintained operations department flight data historical files and aviator data
Setup and administered basic Local Area Networks (LAN) in support of detachment processing
Liaised with shore Information Technology personnel for LAN support for NALCOLMIS
Maintained data integrity between operations and maintenance departments
Managed NALCOMIS hardware and software upgrades
Provided support and assistance to organizational staff areas
Provided in-depth training to appropriate personnel during three aircraft acceptance
Transferred 3 depot-level modifications, 35 major component changes, & processed over 130 technical directives
Performed computer database and system analysis and maintained engine logbooks and aircraft records.
Developed training materials for new Aviation Maintenance Administrators, fostering a skilled workforce.
Ensured proper storage of hazardous materials according to regulatory guidelines, maintaining a safe working environment.
Provided technical support to pilots during pre-flight checks, helping identify any potential issues before takeoff.
Streamlined maintenance processes for increased efficiency and reduced downtime in the hangar.
Maintained detailed records of all maintenance activities, ensuring accurate documentation and compliance with regulations.
Coordinated with other departments to optimize scheduling of routine aircraft maintenance, minimizing disruption to flight operations.
Enhanced aircraft safety by conducting thorough maintenance inspections and addressing potential issues.
Assisted in the development of standard operating procedures for aviation maintenance tasks, promoting consistency and best practices across the organization.
Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Created and maintained daily and weekly reports for upper management.
Contributed to development, implementation, and execution of maintenance programs.
Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Supervised team of installers and mechanics to complete work on time and to company standards.
Optimized supply levels to keep stock within ideal parameters for expected needs.
Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Organized ongoing maintenance schedules to boost system performance.
Scheduled and oversaw maintenance, repair and installation activities.
Actively participated in safety audits and inspections, proactively addressing findings to improve overall operations.
Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
Evaluated final results to determine quality levels and isolate root causes of any identified faults.
Utilized proper tools and materials to adhere to safety guidelines.
Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
Monitored safety compliance to maintain strict standards and protect team members from harm.
Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
Managed efficient teams of up to [Number] employees.
Monitored product quality and communicated necessary improvements to site superintendent.
Reviewed and studied blueprints to double-check installation and implementation project requirements.
Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
Established strong relationships with vendors and service providers, negotiating favorable contracts for parts and services.
Evaluated performance metrics for the maintenance department, identifying areas for improvement and implementing corrective actions.
Led efforts to maintain a clean and organized hangar space conducive to efficient workflow.
Improved communication between maintenance personnel and flight crews by establishing clear protocols regarding aircraft status updates.
Stayed up-to-date with industry trends and technological advancements, incorporating new techniques and tools into maintenance processes as appropriate.
Managed budgets for aviation maintenance projects, ensuring effective allocation of resources while maintaining high standards of quality workmanship.
Collaborated with engineering teams to implement improvements in aircraft systems and components.
Conducted root cause analyses on recurring aircraft issues, developing long-term solutions to improve reliability and safety.
Facilitated cross-departmental collaboration on complex repairs or modifications by serving as a liaison between maintenance teams.
Implemented inventory control measures for aircraft parts and supplies, reducing costs and ensuring availability of necessary resources.
Assisted in resolving disputes or discrepancies arising during the course of an inspection or valuation process.
Identified potential risks associated with specific collateral items, recommending appropriate actions to mitigate such threats.
Reduced errors in collateral evaluations by maintaining up-to-date knowledge of industry regulations and guidelines.
Established strong professional relationships with key stakeholders, resulting in increased trust and confidence in inspection processes and outcomes.
Collaborated closely with lenders to verify loan collateral requirements were met during each evaluation step.
Assisted in staff training initiatives, sharing expertise in proper inspection techniques and best practices.
Streamlined the inspection process for increased efficiency by implementing standardized procedures and checklists.
Provided feedback on internal processes for improvement opportunities leading towards enhanced overall performance levels.
Maintained detailed records and documentation for all completed inspections, ensuring full transparency and accountability.
Contributed to team success by meeting or exceeding standards for productivity, quality, timeliness and customer.
Increased customer satisfaction by promptly addressing concerns and providing clear explanations of inspection findings.
Managed large-scale transactions in complex environment.
Utilized advanced technology tools to streamline the inspection process while adhering to strict quality control measures.
Ensured timely completion of inspections by effectively managing competing priorities and adjusting schedules as needed.
Communicated complex technical information clearly through detailed written reports tailored for various audiences including clients or regulatory authorities.
Collaborated with other inspectors to ensure consistency and accuracy in evaluating collateral materials.
Improved inspection accuracy by conducting thorough examinations of collateral materials and documenting findings.
Enhanced communication between departments with regular reports on inspection results, identifying areas needing improvement.
Conducted comprehensive inspections of a wide range of collateral types, ensuring compliance with applicable standards and regulations.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Continuously updated personal expertise through attending workshops, seminars, conferences relating to current market trends.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Paid attention to detail while completing assignments.
Strengthened communication skills through regular interactions with others.
Proved successful working within tight deadlines and a fast-paced environment.
Developed and maintained courteous and effective working relationships.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Associate of Applied Science - Pre-Nursing

Los Angeles Pacific University

Los Angeles, CA

10-2025

Bachelor of Arts - Psychology

Chaminade University

09.2022

Medical Assistant -

Medical Assist of Hawaii

06.2015

Skills

State & Federal Tax Codes
QuickBooks Certified
Strong Leader
Critical Thinker
Training & Development
Exceptional Oral and Written Communication
Microsoft Teams
Excel
Word
PowerPoint
Outlook
Patient Relationship Management
Schedule & Inventory Management
Database Management
Reporting
Confidentiality
Collaboration
Project Planning and Management
Filing and data archiving
Business administration

Logistical planning
Strong problem solver
DATABASICS expense knowledge
Teamwork and collaboration
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Organizational skills
Time management abilities
Continuous improvement
Written communication
Workflow coordination
Crisis management
Quality control
Payroll processing
Professionalism
Analytical thinking
Adaptability and flexibility
Administrative background

Accomplishments

Achieved [Result] through effectively helping with [Task].
Supervised team of [Number] staff members.
Achieved [Result] by completing [Task] with accuracy and efficiency.
Resolved product issue through consumer testing.
Documented and resolved [Issue] which led to [Results].
Used Microsoft Excel to develop inventory tracking spreadsheets.
Collaborated with team of [Number] in the development of [Project name].
Achieved [Result] by introducing [Software] for [Type] tasks.

Awards

Navy 'E' ribbon medal
Good Conduct Medal
National Defense Service Medal
Global War On Terrorism Expeditionary Service
Global War On Terrorism Service Medal
Sea Service Deployment Ribbon (2)
Coast Guard Meritorious Unit Medal
Aviation Warfare Specialist Medal

Volunteer Experience

Make A Wish Hawaii Foundation, 03/2017, 11/2022
Inspire Church Cancer Care, 01/2019, 11/2022
Ho’ ola Na Pua, 06/2019, 11/2022

Degree

Certification

First Aid Certification
CPR/AED Certification

Languages

Spanish

Full Professional

Italian

Full Professional

Timeline

Program Support Assistant

VA Boston Health Care System

02.2024 - Current

Advanced Medical Support Assistant

VA Boston Healthcare System

09.2023 - 02.2024

Program Support Administrator

Veteran Health Affairs GS

01.2021 - 01.2023

Medical Support Administrator

Veteran, Affairs, Center For Aging

03.2019 - 01.2021

Mentor Coordinator

Inspire Church Cancer Care

01.2019 - 11.2022

Medical Assistant

Dr. Carmen Babayan

08.2018 - 03.2019

Medical Assistant

Aloha Urology Aiea

04.2018 - 06.2018

Medical Assistant

Hawaii Cancer Center

11.2017 - 03.2018

Make A Wish Hawaii Foundation

03.2017 - 11.2022

Medical Assistant

Massachusetts General Hospital

09.2016 - 10.2022

Server/Head Hostess

Cheeseburger Waikiki

05.2016 - 10.2017

Customer Service Operator

United Cerebral Palsy Foundation

06.2013 - 07.2014

Peer Mentor

Ho’ Ola Na Pua

01.2011 - 06.2019

Aviation Maintenance Administrator

United States Navy, MCBH

05.2009 - 05.2014

Bachelor of Arts - Psychology

Chaminade University

Associate of Applied Science - Pre-Nursing

Los Angeles Pacific University

Medical Assistant -

Medical Assist of Hawaii