Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

LaQuita Ferguson

Brunswick,GA

Summary

Versatile professional with over 10 years of experience in customer service, which includes payroll administration, healthcare registration, and hospitality. Skilled at managing sensitive data, coordinating schedules, resolving customer issues, and training employees. Recognized for adaptability, strong communication, and maintaining accuracy and professionalism in fast-paced environments. Seeking to contribute organizational and people-focused expertise in a role that values both administrative excellence and customer support.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Payroll Support Specialist

Teamwork Services Inc.
Brunswick, GA
03.2024 - Current
  • Review and verify timesheets for payroll accuracy and compliance.
  • Prepare and distribute electronic and paper paychecks on schedule.
  • Set up and maintain garnishments for child support, IRS, and other agencies.
  • Perform employee data entry for new hires, pay adjustments, deductions, and terminations.
  • Resolved employee inquiries related to payroll discrepancies and benefits.

Patient Registrar/Central Scheduler

Southeast Georgia Health System
Brunswick, GA
05.2021 - 03.2024
  • Collected and verified patient demographics, insurance, and registration data.
  • Scheduled mammograms and specialty appointments via inbound and outbound calls.
  • Maintained productivity standards while ensuring accuracy and compliance with HIPAA regulations.
  • Prepared daily and monthly reports to track departmental productivity.
  • Collaborated with supervisors and colleagues to streamline registration workflows.
  • Trained new staff on registration procedures and system usage effectively.
  • Collected co-payments from patients at time of service or scheduled payment plans when necessary.

Waitstaff Trainer & Server

Waffle House
Brunswick, GA
11.2018 - 05.2021
  • Trained and mentored new staff to deliver excellent customer service, and meet company standards.
  • Assisted with employee onboarding, including I-9 verification and documentation.
  • Coordinated daily staff assignments, and supported management with sales goals.
  • Ensured fast, friendly, and accurate service for dine-in and to-go customers in a high-volume environment.
  • Created multimedia presentations with PowerPoint
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Maintained up-to-date knowledge of industry trends and best practices.

Georgian Room & Tavola Breakfast Server

Sea Island Company
Sea Island, GA
10.2015 - 11.2017
  • Provided exceptional guest service in a luxury hospitality environment by anticipating needs, and ensuring satisfaction.
  • Accurately took and processed food and beverage orders, and communicated them to kitchen staff.
  • Assisted with table maintenance, cleared finished plates, and refilled beverages promptly.
  • Processed guest payments efficiently while delivering a high-quality dining experience.
  • Collaborated with team members to ensure seamless service delivery.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Resolved customer complaints in an efficient and professional manner.
  • Made sure that all food was served at proper temperatures according to health regulations.
  • Stocked supplies such as napkins, straws, silverware, condiments before opening for business each day.
  • Operated POS terminals to input orders, split bills, and calculate totals.

Server

Waffle House
Brunswick, GA
02.2013 - 10.2015
  • Delivered excellent customer service by accurately taking orders and ensuring prompt delivery of food and beverages.
  • Handled cash and credit transactions efficiently while maintaining accuracy.
  • Communicated effectively with customers regarding menu items, pricing, and wait times.
  • Maintained a clean and organized work environment to support smooth operations.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Assisted in training new servers on menu items and service procedures.
  • Prepared and restocked supplies for efficient operation during busy hours.

Call Center Customer Service Representative

eBay Enterprise
Brunswick, GA
09.2010 - 02.2013
  • Managed high-volume inbound calls to assist customers with billing, shipping, and account inquiries.
  • Resolved customer issues with professionalism and empathy to ensure satisfaction.
  • Documented customer interactions accurately within internal systems.
  • Processed returns, exchanges, and payment adjustments while meeting compliance standards.
  • Achieved performance metrics, including resolution rate, call handling time, and customer satisfaction scores.
  • Provided feedback to management on common customer concerns and trends.
  • Updated existing customer information as needed in company databases.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Education

High School Diploma - equivalent

Brunswick High School
Brunswick, GA
05-2010

Skills

  • Payroll processing
  • Data entry
  • Garnishments
  • Compliance
  • Patient registration
  • scheduling
  • Healthcare documentation
  • HIPAA
  • Customer service
  • Problem resolution
  • Hospitality
  • Guest services
  • Employee training
  • Onboarding
  • Team collaboration
  • Leadership

Certification

American Red Cross CPR/AED Certified 2024-2026

References

References available upon request.

Timeline

Payroll Support Specialist

Teamwork Services Inc.
03.2024 - Current

Patient Registrar/Central Scheduler

Southeast Georgia Health System
05.2021 - 03.2024

Waitstaff Trainer & Server

Waffle House
11.2018 - 05.2021

Georgian Room & Tavola Breakfast Server

Sea Island Company
10.2015 - 11.2017

Server

Waffle House
02.2013 - 10.2015

Call Center Customer Service Representative

eBay Enterprise
09.2010 - 02.2013

High School Diploma - equivalent

Brunswick High School

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