Laquita Franklin
Milwaukee,WI
Summary
Dynamic customer service professional with a proven track record at Working Solutions, adept at enhancing customer satisfaction through effective issue resolution and proactive communication. Skilled in database management and conflict resolution, I consistently exceed expectations by delivering tailored support and promoting services that drive customer loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Working Solutions
Remote, WI
10.2024 - Current
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
- Contacted customers about potential service upgrades, new services and account changes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Representative
Arise
Remote, IL
01.2020 - 04.2023
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Implemented innovative methods for streamlining the customer service process.
- Collected deposits or payments and arranged for billing.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted available products and services to customers during service, account management and order calls.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
HomeCare Aide
Addus Home Health Care
Chicago, IL
07.2015 - 02.2020
- Assisted clients with bathing, dressing and incontinence care.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Managed patient transportation and appointment scheduling.
- Provided emotional support to patients who were dealing with difficult diagnoses or end-of-life situations.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Planned optimal meals based on established nutritional plans.
- Checked patients' pulse, temperature and respiration.
- Educated patients and families on health care needs, conditions, and options.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
Education
Bachelor of Science - Social Work
Ultimate Medical Academy
Clearwater, FL04-2018
Skills
- Customer service
- Database management
- Payment processing
- Product knowledge
- Issue resolution
- Customer relationship management
- Communication skills
- Time management
- Active listening
- Conflict resolution
Timeline
Customer Service Representative
Working Solutions
10.2024 - Current
Customer Service Representative
Arise
01.2020 - 04.2023
HomeCare Aide
Addus Home Health Care
07.2015 - 02.2020
Bachelor of Science - Social Work
Ultimate Medical Academy
Similar Profiles
Destinee ChavezDestinee Chavez
Education & Development Specialist at Working SolutionsEducation & Development Specialist at Working Solutions
Dexian HenryDexian Henry
Senior Resource Coordinator at Working SolutionsSenior Resource Coordinator at Working Solutions
Sequoyah HodgesSequoyah Hodges
Data Entry Clerk at Working SolutionsData Entry Clerk at Working Solutions
Gisell CasildoGisell Casildo
Remote Customer Service Representative at Working SolutionsRemote Customer Service Representative at Working Solutions
Robert SantoRobert Santo
Pattern Maker at B & E Pattern Co., Inc.Pattern Maker at B & E Pattern Co., Inc.