Laquita Giles
Alexander,AR
Summary
Methodical professional with an organized approach and good multitasking skills. Experienced in decontaminating, sterilizing and testing medical instruments. Friendly and positive team player with good planning and problem-solving abilities. Attentive Sterile Processing Technician with 5 years of experience in healthcare. Good communication skills, a strong attention to detail and a superior work ethic. Looking for a permanent role in a fast-paced environment. Well-versed in preparing carts and picking instruments and supplies for surgeries. Conducts tests and documenting results, ordering and replenishing supplies and updating permanent records. Dedicated to working with speed and efficiency to support facility operations. Motivated lead technician adept at handling instruments, supplies. Well versed in all operating room activities with a commitment to upholding the highest standard of sterile technique during procedures. Excited to bring 5-year background to growing organization. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sterile Processing Technician
The spine and orthopedic hospital(TOSH)
Little Rock, AR
05.2023 - 02.2024
- Prepared trays, instrument packs and surgical sets.
- Inspected instruments for cleanliness, proper function and breakage by viewing instruments before assembly.
- Operated steam sterilizers, washer-disinfectors, ultrasonic cleaning, and other related equipment.
- Packaged instruments into peel pouches and properly labeled pouches.
- Maintained accurate records of all sterilized items, including item number, date, time, type of sterilizer used, and operator initials.
- Performed decontamination of medical instruments and equipment to prepare for sterilization.
- Assembled instrument trays according to established protocols using aseptic technique.
- Inspected and tested instruments after cleaning to ensure all particles were removed prior to sterilization.
- Readied instruments for sterilization procedures and completed decontamination protocols.
- Distributed sterile and non-sterile supplies and medical equipment upon request or case cart requisition.
- Recorded results of biological and diagnostic tests.
- Gathered and prepared instruments and surgical supplies.
- Validated the sterility of processed instruments by performing biological and chemical testing.
- Reported any malfunctions or discrepancies in equipment to management immediately.
- Evaluated incoming product packaging for damage or contamination prior to stocking shelves.
- Monitored inventory levels of supplies in order to maintain adequate stock at all times.
- Transported sterile goods from the clean room into the operating room per procedure requirements.
- Monitored biological and chemical wash solution to determine quality and consistency for decontamination of instruments and medical equipment.
- Provided guidance and instructions to new staff members regarding sterile processing techniques.
- Trained personnel on proper use of sterile processing equipment as needed.
- Conducted regular maintenance on autoclaves to ensure proper functioning and safety standards.
- Cleaned instruments to prepare for sterilization.
- Assembled and wrapped trays of instruments for operating rooms and clinics.
- Recorded sterilizer test results in job-related software.
- Received incoming medical supply orders from warehouse by verifying shipments against receiving reports.
Instrument Technician
CHI ST VINCENT HEALTH
Little Rock, AR
06.2023 - 12.2023
- Prepared trays, instrument packs and surgical sets.
- Inspected instruments for cleanliness, proper function and breakage by viewing instruments before assembly.
- Operated steam sterilizers, washer-disinfectors, ultrasonic cleaners, and other related equipment.
- Packaged instruments into peel pouches and properly labeled pouches.
- Maintained accurate records of all sterilized items, including item number, date, time, type of sterilizer used, and operator initials.
- Performed decontamination of medical instruments and equipment to prepare for sterilization.
- Assembled instrument trays according to established protocols using aseptic technique.
- Inspected and tested instruments after cleaning to ensure all particles were removed prior to sterilization.
- Readied instruments for sterilization procedures and completed decontamination protocols.
- Distributed sterile and non-sterile supplies and medical equipment upon request or case cart requisition.
- Recorded results of biological and diagnostic tests.
- Gathered and prepared instruments and surgical supplies.
- Validated the sterility of processed instruments by performing biological and chemical testing.
- Monitored biological and chemical wash solution to determine quality and consistency for decontamination of instruments and medical equipment.
- Cleaned instruments to prepare for sterilization.
- Assembled and wrapped trays of instruments for operating rooms and clinics.
Staffing Agency
ResourceMFG
Little Rock, AR
07.2022 - 03.2023
- Different factory job assignment, Packing up merchandise
- Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
- Sorted and packaged products to prepare for processing or shipment.
- Stacked boxes onto pallets for storage or shipment in an orderly manner.
- Assisted processes for maintaining equipment cleanliness and safe operations according to company policies and procedures.
- Performed quality control checks on all products prior to packaging.
Lead Instrument Technician 2
UAMS Hospital
Little Rock, AR
06.2019 - 06.2022
- Assemble instrument for the OR, Clean instrument, Inspect instruments, Run loads in sterilizer, Wrap and peel pack instrument, Quality Assurance for instruments, Diffuse situations for the OR, Decontamination
- Prepared trays, instrument packs and surgical sets.
- Inspected instruments for cleanliness, proper function and breakage by viewing instruments before assembly.
- Operated steam sterilizers, washer-disinfectors, ultrasonic cleaners, and other related equipment.
- Packaged instruments into peel pouches and properly labeled pouches.
- Maintained accurate records of all sterilized items, including item number, date, time, type of sterilizer used, and operator initials.
- Performed decontamination of medical instruments and equipment to prepare for sterilization.
- Assembled instrument trays according to established protocols using aseptic technique.
- Inspected and tested instruments after cleaning to ensure all particles were removed prior to sterilization.
- Readied instruments for sterilization procedures and completed decontamination protocols.
- Distributed sterile and non-sterile supplies and medical equipment upon request or case cart requisition.
- Recorded results of biological and diagnostic tests.
- Gathered and prepared instruments and surgical supplies.
- Validated the sterility of processed instruments by performing biological and chemical testing.
- Reported any malfunctions or discrepancies in equipment to management immediately.
- Transported sterile goods from the clean room into the operating room per procedure requirements.
- Monitored biological and chemical wash solution to determine quality and consistency for decontamination of instruments and medical equipment.
- Supported departmental initiatives to meet productivity standards and flexible staffing needs.
- Verified that all documents were completed accurately before releasing items from the sterile processing area.
- Provided guidance and instructions to new staff members regarding sterile processing techniques.
- Trained personnel on proper use of sterile processing equipment as needed.
- Cleaned instruments to prepare for sterilization.
- Assembled and wrapped trays of instruments for operating rooms and clinics.
- Stocked crash carts with appropriate medical supplies.
- Conducted daily rounds to collect equipment for processing and distributed equipment throughout facility to maintain required levels.
Dietary Aide
Evergreen living center
Bryant, AR
06.2018 - 11.2018
- Reviewed tray card to ensure correct information was consist with food being served, Assisted in maintaining the general cleanliness of the work area and dishwashing area, Cleaned work area and equipment assigned, Confirmed correct portion of meal plan, Confirmed dietary restrictions on meal plan, Correct meal plan delivers to residents, Served food on tray line
- Served food and snacks according to planned menu and patients' diet orders.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Set up trays and food service carts to deliver food to residents.
- Cleaned and sanitized kitchen equipment and surfaces.
- Maintained a safe working environment by following all safety protocols.
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Provided assistance with meal setup, serving, and clean up as needed.
- Followed dietary procedures in accordance with established policies.
- Treated patients and team members with dignity and respect.
- Prepared and served meals according to dietary guidelines.
- Served food and beverage items to residents, meeting therapeutic diets.
- Set up trays for patients upon request.
- Served specific meals to patients with special dietary needs.
- Helped with meal prep for daily meals, following strict sanitation, and food handling guidelines
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Ensured that all food was prepared according to established health standards.
- Monitored expiration dates on products and disposed of any spoiled or expired foods.
- Observed special diets prescribed by physicians or nutritionists.
- Maintained safe food handling practices to prevent germ spread.
- Assembled and served meals according to specific guest requirements.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Made meals in accordance with company standards and requirements.
- Prepared variety of foods according to exact instructions and recipe specifications.
Head Waitress/Cashier
Bobbie D's Southern Cuisine
Little Rock, AR
08.2015 - 06.2018
- Dedicated to maintaining a clean dining room, Comprehensive knowledge of the menu and daily specials, Describe menu items, Bus tables, Input orders, Proficiency with pos systems, Stocked service area and supplies, Drawer balancing with opening and closing shifts
- Coordinated with kitchen staff to ensure smooth delivery of orders to customers' tables.
- Monitored dining room for cleanliness, proper set-up and maintenance of tables.
- Performed cashier duties such as taking payments and issuing change accurately.
- Developed strategies to increase sales, improve efficiency and reduce costs within the restaurant operations.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Trained new wait staff team members in proper procedures and important standards of establishment.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Resolved customer complaints in a professional manner while upholding company policies.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Adhered strictly to cash handling policies and procedures.
- Maintained accurate records of reservations, seating times and special requests.
- Enforced health standards, safety precautions and sanitation regulations in the dining area.
- Tracked inventory levels on food items, beverages, utensils and supplies used by wait staff.
- Reviewed feedback from customers regarding services provided by waiters and waitresses.
- Ensured that all guests were greeted promptly and seated in a timely fashion.
- Presented menus and answered questions regarding items.
- Prepared checks, itemizing total meal costs and taxes.
- Trained new employees to perform duties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Set up tables in between patrons to reduce wait times.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Worked closely with front-end staff to assist customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Waitress(M4)/Fine Dine/Pool Grille Supervisor
Pleasant Valley Country Club
Little Rock, AR
06.2009 - 11.2015
- Bus tables, Input orders, Dedicated to maintaining a clean dining room, Daily specials In detail and provide recommendations for guest when requested, Provide superior guest service, Comprehensive knowledge of acholic beverage mixing and serving, Taking food and drink orders for guest as they dined in, Lift and carried multiple plates on trays for diner service, Pos system efficiency
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Greeted guests and provided menus.
- Monitored dining room for cleanliness and proper set-up at all times.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Explained menu items, describing ingredients and cooking methods upon request.
- Trained new employees to perform duties.
- Served food and beverages to patrons and confirmed complete orders.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Presented menus and answered questions regarding items.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Responded to ad hoc cleaning duties at end of shift.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Crew Member/Crew Leader
McDonald's
Little Rock, AR
01.2005 - 01.2008
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups, and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Drove team success by quickly completing assigned tasks.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Stocked shelves and cases with new or transferred items.
- Upheld high standards of productivity and quality in operations.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Presented orders to guests within anticipated service times.
- Adhered to health department regulations regarding food handling procedures.
- Educated customers on menu items, product ingredients and nutritional values.
- Directed team of 10-15 crew members in daily operations and assigned tasks.
- Organized crew placement per job function when assigning work.
- Delegated daily tasks to team members to optimize group productivity.
- Trained new hires on job duties, safety protocols, and company policies.
- Mentored newly hired crew members to prepare each for job roles.
- Scrubbed and polished counters to remove debris and food.
Education
High School diploma -
Hall high school
05.2008
Skills
- Decontamination and sanitation
- Sterilization procedures
- Instrument Sterilization
- Chemical Handling
- Diagnostic Testing
- Processing instruments
- Recording test results
- Assembly and packaging
- Preventive Maintenance
- Decontamination procedures
- Equipment testing
- Pulling case carts
- Assembling packages
- Sterilization techniques
- Safe Food Handling
- Food safety understanding
- Point of Sale (POS) system operations) system operations
- Customer Service
- Supply Replenishment
- Issue Troubleshooting
- New Hire Training
- Work task assignments
- Onboarding and training
- Teamwork and Collaboration
Certification
- Food Safety, 01/01/08
- Pos effiency, Present
Additional Information
Hard worker, Take on any task, Loves a challenge, Can adapt, Quick learner
Timeline
Instrument Technician
CHI ST VINCENT HEALTH
06.2023 - 12.2023
Sterile Processing Technician
The spine and orthopedic hospital(TOSH)
05.2023 - 02.2024
Staffing Agency
ResourceMFG
07.2022 - 03.2023
Lead Instrument Technician 2
UAMS Hospital
06.2019 - 06.2022
Dietary Aide
Evergreen living center
06.2018 - 11.2018
Head Waitress/Cashier
Bobbie D's Southern Cuisine
08.2015 - 06.2018
Waitress(M4)/Fine Dine/Pool Grille Supervisor
Pleasant Valley Country Club
06.2009 - 11.2015
Crew Member/Crew Leader
McDonald's
01.2005 - 01.2008
High School diploma -
Hall high school