Laquita Helms

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• Developed individualized care plans in collaboration with families and healthcare teams.
• Trained new aides on caregiving best practices and safety protocols to ensure quality care.
• Implemented patient engagement strategies, fostering trust and improving overall client satisfaction.
• Maintained accurate records of patient progress and care activities in compliance with regulations.
• Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.

• Processed customer transactions efficiently using point-of-sale systems.
• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Maintained accurate cash drawer through diligent handling and reconciliation of funds.

• Assisted in training new cashiers on operational procedures and customer service standards.
• Handled customer inquiries and resolved issues promptly to enhance satisfaction.