LaQuita Hill-Brown
Detroit,MI
Summary
Driven cage cashier with extensive experience in processing monetary transactions accurately and efficiently, ensuring compliance with gaming regulations and company policies. Proven track record in conducting regular audits and collaboration with security to prevent fraud, enhancing operational integrity. Recognized for exceptional customer service skills, adept at resolving inquiries and fostering strong relationships with patrons. Committed to delivering secure and efficient cash operations, contributing to a positive gaming experience.
Overview
26
26
years of professional experience
Work History
Cage cashier
MGM grand casino
05.2024 - Current
- Processed monetary transactions accurately and efficiently at gaming tables and cash cages.
- Maintained compliance with gaming regulations and company policies to ensure secure operations.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Conducted regular audits of cash drawers and gaming transactions to ensure financial integrity.
- Collaborated with security personnel to monitor for suspicious activity and prevent fraud.
- Assisted in the preparation of financial reports by maintaining accurate records of transactions.
- Engaged in ongoing training to stay updated on gaming laws and regulations affecting cash operations.
- Developed strong relationships with regular patrons to enhance their overall gaming experience.
Utility Steward
MGM Grand Detroit Hotel & Casino
Detroit, MI
10.2007 - Current
- Sweep and mop all floors in kitchens or in back of the house area. Maintain all dish machines (water, chemicals and cleanliness). Check garbage cans and change bags when needed or requested. Provide equipment for kitchens, room service, banquets, restaurant and bars at all times. Keep kitchens, dish area, walk-ins, halls and stairs swept and mopped when needed or requested.
Count room attendant
MGM grand casino
09.2017 - 05.2024
- Retrieve full boxes from slot machines on casino floor to take to cash volt, dock full boxes open and run boxes in money machine. Retrieve money from machine Rubber band and bag money to be counted and balanced.
Utility services / Evs attendant
MGM grand casino
10.2007 - 11.2009
- Delivered exceptional customer service by assisting guests with inquiries and providing information about utility services.
- Maintained cleanliness and organization of the service area to enhance the guest experience and ensure compliance with health regulations.
- Participated in regular training sessions to stay updated on industry best practices and safety standards.
Cocktail Server
MotorCity Casino & Hotel
Detroit, MI
05.2005 - 08.2007
- Light cleaning in service bar area and assigned casino area. Responsible for serving both alcoholic and non-alcoholic beverages. Deliver orders and collect payment from guests. Give excellent customer service to guests. Take guest cocktail orders.
Shift manager
McDonald's restaurant
Detroit
06.2000 - 07.2003
- Oversaw daily operations in a fast-paced environment, ensuring high levels of customer satisfaction and efficient service delivery.
- Monitored inventory levels and managed stock replenishment to minimize waste and optimize cost efficiency.
- Led a team of employees, fostering a collaborative work culture that encouraged communication and teamwork.
- Resolved customer complaints and conflicts promptly, achieving a 90% satisfaction rating in feedback surveys.
- Managed cash handling procedures, ensuring accuracy in daily cash deposits and financial reporting.
- Collaborated with upper management to develop strategic plans aimed at increasing operational efficiency.
- Trained new employees on company policies and operational procedures to ensure consistency in service.
Education
Diploma - General Studies
Chadsey High School
Detroit, USA01.2002
Non-Degree Program - Cosmetology
Douglas J Aveda
Ferndale, United States01.2013
Diploma - Patient Care Tech
Everest Institute
Southfield, USA01.2017
Skills
- Adaptability: Expert
- Communication Skills: Expert
- Customer Engagement: Expert
- Record Keeping: Expert
- Time Management: Expert
- Problem Solving: Expert
- Team Collaboration: Expert
- Attention to Detail: Expert
- Fraud Prevention: Expert
- Auditing: Expert
- Transaction Processing: Expert
- Financial Reporting: Expert
- Customer Service: Expert
- Cash Handling: Expert
- Foreign currency exchanges
- Teamwork orientation
- Jackpot payouts
- Multitasking
- Proficient computer skills
- Superior computer skills
- Computer skills
- Excel shortcuts
- Excel formulas
- Excel tracking
- Microsoft powerpoint, excel, and Word
- Excel spreadsheets
Accomplishments
Completed the jumpstart program which gave me the knowledge and skills to perform well in the position which I am applying for.
Timeline
Cage cashier
MGM grand casino
05.2024 - Current
Count room attendant
MGM grand casino
09.2017 - 05.2024
Utility Steward
MGM Grand Detroit Hotel & Casino
10.2007 - Current
Utility services / Evs attendant
MGM grand casino
10.2007 - 11.2009
Cocktail Server
MotorCity Casino & Hotel
05.2005 - 08.2007
Shift manager
McDonald's restaurant
06.2000 - 07.2003
Non-Degree Program - Cosmetology
Douglas J Aveda
Diploma - Patient Care Tech
Everest Institute
Diploma - General Studies
Chadsey High School