LaQuita Holmes
Waldorf,MD
Summary
As an accomplished IT Mainframe z/OS with over ten years of experience and holding 12 certifications, Mainframe Application Programmer -IMS 15 Programming Experienced, Systems Programmer, IMS 15 Operations -Experienced, Systems Programming-Fundamentals 2.4, z/OS Mainframe Practitioner, z/OS Commands and Panels on IBM Z. I am actively seeking new opportunities. Proficient in AWS, Active Directory, Outlook, Excel, Word, PowerPoint, Endeavor, CA-7, CA-11, TSO/ISPF, File-Aid, SQL, Salesforce, ServiceNow, Service Desk and Jira, I’ve successfully led strategic initiatives, enhanced data integrity, and streamlined processes. Eager to bring my expertise to a dynamic team. Open to discussing how my skills align with your organization’s needs.
Overview
26
26
years of professional experience
Work History
ITSM Process Manager - Hybrid
Pentagon Federal Credit Union
Chantilly, Virginia
08.2020 - 01.2024
- Responsible and accountable for the overall design and management of the Change, Incident, and Problem process
- Responsible for the effective implementation of the Incident Management process and corresponding reporting
- Represents the first escalation stage for Incidents, should these not be resolvable within the agreed Service Levels
- Responsible for managing the lifecycle of all Problems
- Effectively managed and resolved incidents and problems, and spearheaded Change implementations for diverse systems, including AWS, Salesforce, MuleSoft, Hogan/CICS, Cisco AnyConnect, PING, and FortiGate firewalls
- Prevent Incidents from occurring and minimize the impact of Incidents that cannot be prevented
- Maintains information about Known Errors and Workaround
- Identification of Critical Success Factors and Key Performance Indicators - Produces and monitors process KPI reports
- Developed and managed Salesforce forms, reports, and dashboards related to Incidents, Problems, and Change
- Open, update or close incident tickets in Service Desk with complete details explaining what was done to resolve a problem
- Continual Process Improvement efforts
- Leveraged AWS CloudWatch for real-time incident monitoring, setting up alerts to promptly address system performance issues
- Used AWS Config for tracking resource configuration changes, aiding in root cause analysis during problem management.
Production Operator Shift Supervisor
Pentagon Federal Credit Union
Chantilly, Virginia
01.2013 - 08.2020
- Operates computer console and peripheral equipment to ensure efficient and continuous processing of systems consistent with department and computer operations procedures
- Monitors production systems running to ensure that schedules are met and exceptions are handled according to procedure
- I can work unsupervised and provides technical supervision for less experienced staff
- I am responsible for the PFCU nightly production batch cycle running on multiple SYSPLEX/zOS environment
- Restarting jobs using CA/Jobtrac3 and Doclib instructions
- Performed install to update software license Keys
- Create a backup plan for implementation of new software to update and open a ticket to present to change management for approval
- I coordinate job abend resolution with the on call support/technical personnel
- Monitor and call support for the ATMs
- Provide daily turnover, by detailing problems and updates to open problems
- Responsible for the weekend IPL’s
- I have the trust of the on call server support to help with applying update patches for the servers
- Answering the IT Hotline phone and doing password resets, enable ID’s, purge the user from a system
- I have the ability of opening, updating and closing service desk tickets and providing PC Support for all IT Hotline calls and Production abends
- I perform daily checks on systems (HMC, tape drives, ATM, z/OS)
- I am to supervise and train new employees on the night shift on the different SYSPLEX’s that we monitor, server reboots and migrations
- I also put together the morning report for manager approval
- Arranging all production JCL programmed job stream using CA7/11 and Z/OS utility jobs to update software parameters for system maintenance and software updates.
Production Support Lead
Chevy Chase Bank
Laurel Md.
09.2007 - 11.2012
- Modify JCL for input into the CA-7 Scheduler database, and perform JCL updates to the CA-7 JCL libraries
- Design, submit and prepare flowcharts within the CA-7 documentation database
- Migrate JCL into production through Roscoe
- Perform JCL checks with the use of CA-Scheduler,Roscoe and TSO
- Create and update problem reports using informan in TSO
- Look at the output of the job in sarjcl or sarrpt
- All mainframe jobs execute through CA-7
- Each shift is responsible for giving accurate turn over for the next shift
- Check status and restart of jobs through CA-11
- Modify and check jcl before restarting or resubmitting the job
- Check the prose of any job that abends for the correct procedures for restarting, resubmitting or force complete the job
- Any job that abends must have a problem report sent to the programmer
- First shift always follow-up on these reports so that when the problem has been corrected the ticket can be close.
Duty Scheduler
DSI Systems Inc.
Springfield , VA
07.2000 - 09.2007
- Arranging all production JCL programmed job stream using Control M and iSeries (AS400) utility jobs to update software parameters for system maintenance and software updates
- Maintained and updated documentation for software updates
- Supported System backups, monitored backup jobs via SDSF and Control-M; identify problems, determines accuracy and relevance of information
- Used judgement to solve and correct issue; make recommendations for permanent resolutions
- Identified and performed problem analysis, took corrective actions related to system issues and failures that affected batch production operations
- Used sound judgment to evaluate alternatives to problem resolutionand deliver recommendation for problem resolutions to senior personnel
- Evaluated, tested, validated and edited jcl as it relates to software application in support of production initiatives and functions using TSO and ISPF utility job functions
- Organizing Customs required jobs determining changes, new requirements and problems as they accrue during job execution
- Scheduling users access and down time for on-line systems
- Establishing production for Customs complete workload
- Investigating abends and abnormal job execution, perform job reruns, and review output to ensure normal termination of jobs
- Interact with programmers when troubleshooting abends and other problems during their scheduled job that is running
- Supporting disaster recovery activities and operation at the Customs hotline when needed
- Testing and documenting upgrades and new releases
- Assisting with the Y2k compliance review, testing and documentation
- Modify JCL for input into the CA-7 Scheduler database, and perform JCL updates to the CA-7 JCL libraries
- Design, submit and prepare flowcharts within the CA-7 documentation database
- Migrate JCL into production through Roscoe
- Perform JCL checks with the use of CA-Scheduler,Roscoe and TSO
- Design and correct criteria errors in ca-dispatch
- Check status and restart of jobs through CA-11.
Computer Operator / Tape Librarian
ViaTech Systems Inc.
Springfield , VA
07.1998 - 07.2000
- Operated IMB ES9000 master console to ensure online availability for the United States Customs Data Center
- Working in a computing environment with IBM CMOS processors, Hitachi DASD 9960’s,with OS/MVS, windows/NT
- Operated system peripheral devices
- Print and distribute reports, initialize and label tapes
- Managed a large tape library utilizing UCC1’s Tape Management System (TMS)
- Arranging out going tapes for FED-X to pick up for government personnel
- Assist operations in locating tape and reels that may be lost or misplaced
- Keeping a daily log of all in and out tapes.
Education
High School Diploma -
HD Woodson
Washington, DC06-1992
Skills
- AWS
- Active Directory
- Outlook
- Excel
- Word
- PowerPoint
- Endeavor
- CA-7
- CA-11
- TSO/ISPF
- File-Aid
- FTP
- VPN
- Pivitor
- SQL
- Salesforce
- ServiceNow
- Service Desk
- Jira
Professionalcapabilities
As an accomplished IT Mainframe z/OS with over ten years of experience and holding 12 certifications, Mainframe Application Programmer -IMS 15 Programming Experienced, Systems Programmer, IMS 15 Operations -Experienced, Systems Programming-Fundamentals 2.4, z/OS Mainframe Practitioner, z/OS Commands and Panels on IBM Z. I am actively seeking new opportunities. Proficient in AWS, Active Directory, Outlook, Excel, Word, PowerPoint, Endeavor, CA-7, CA-11, TSO/ISPF, File-Aid, SQL, Salesforce, ServiceNow, Service Desk and Jira, I’ve successfully led strategic initiatives, enhanced data integrity, and streamlined processes. Eager to bring my expertise to a dynamic team. Open to discussing how my skills align with your organization’s needs.
Timeline
ITSM Process Manager - Hybrid
Pentagon Federal Credit Union
08.2020 - 01.2024
Production Operator Shift Supervisor
Pentagon Federal Credit Union
01.2013 - 08.2020
Production Support Lead
Chevy Chase Bank
09.2007 - 11.2012
Duty Scheduler
DSI Systems Inc.
07.2000 - 09.2007
Computer Operator / Tape Librarian
ViaTech Systems Inc.
07.1998 - 07.2000
High School Diploma -
HD Woodson
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