Summary
Overview
Work History
Education
Skills
References
Timeline
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LaQuita Hopgood

LaQuita Hopgood

Garfield Hts,OH

Summary

Experienced customer service representative and child care professional who is attentive to detail and skilled in problem solving. A fast and willing learner with an excellent ability to multitask and meet deadlines.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

  • Solved customer complaints as well as provided knowledgeable details regarding specific merchandise per request
  • Computed sales prices and processed multiple payment types
  • Able to use electronic scanners, cash registers, or related equipment
  • Disbursed money and processed credit/debit transactions.

Child Care Professional

Contract Of Shaker Hts Youth Center Pods
09.2020 - 12.2020
  • Monitored and recorded child behavior to ensure satisfactory progress and provide updates to parents
  • Created and organized daily schedules as well as child development activities
  • Maintained a safe and sanitary environment while following set guidelines and procedures
  • Proficient in child care counsel
  • Dietary and sufficient meal preparation.

Child Care counselor

Eye for Change
05.2018 - 09.2018
  • Designed and administered lesson plans and activities to foster child engagement.
  • Kept constant child headcount and oversaw sign-in and sign-out process for parents to maintain child care and safety.
  • Encouraged and modeled positive interactions and notified parents of behavioral issues.
  • Assisted children with homework and school assignments to encourage academic development.

Nannie

College Nannies & Tutors
01.2015

Mail Processing Clerk

USPS
11.2022 - Current
  • Used automated mail processing equipment to sort and collate mail.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Teache Asstiant

Shaker School Youth Prou
09.2020 - 11.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Dietary Aide

The Cuyahoga Group
01.2015 - 01.2017

Package Handler

FedEx Ground
01.2013 - 01.2014

Childcare Counselor

City of Shaker Heights
01.2012 - 01.2013

Dietary Aide

AVI Food Systems
01.2010 - 01.2013

Pharmacy Technician

Clinical Edge
01.2007 - 01.2013

Education

Kent State University
Kent, Ohio

High School Diploma -

Cleveland Christian Academy
Cleveland, Ohio

Skills

  • Impressive communicator
  • Practical and Patient
  • Diligent and Hardworking
  • Empathetic and Sincere
  • Self Sufficient and Team Player
  • CPR and Emergency First aide
  • Knowledgeable in Child Development
  • Pharmacy Technician

References

AVAILABLE UPON REQUEST

Timeline

Mail Processing Clerk

USPS
11.2022 - Current

Child Care Professional

Contract Of Shaker Hts Youth Center Pods
09.2020 - 12.2020

Teache Asstiant

Shaker School Youth Prou
09.2020 - 11.2021

Child Care counselor

Eye for Change
05.2018 - 09.2018

Nannie

College Nannies & Tutors
01.2015

Dietary Aide

The Cuyahoga Group
01.2015 - 01.2017

Package Handler

FedEx Ground
01.2013 - 01.2014

Childcare Counselor

City of Shaker Heights
01.2012 - 01.2013

Dietary Aide

AVI Food Systems
01.2010 - 01.2013

Pharmacy Technician

Clinical Edge
01.2007 - 01.2013

Customer Service Representative

Kent State University

High School Diploma -

Cleveland Christian Academy

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LaQuita Hopgood