Laquita Jackson
Alameda,CA
Summary
With a foundation in customer service and a transition to education after completing my studies, I have leveraged my skills in both areas over the years. In retail, I developed a keen understanding of customer needs and strategies to enhance store quality. As an educator, I have demonstrated my ability as a Paraprofessional to build positive relationships with students, parents, and colleagues, providing culturally responsive support to meet the diverse needs of students. My patient demeanor creates an environment where students feel comfortable asking questions and learning new concepts.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Instructional Paraprofessional
Alameda Community Learning Center
Alameda, CA
09.2017 - Current
- Monitored student progress, providing feedback and support to encourage academic growth.
- Implemented behavioral interventions, promoting social skills and emotional well-being among students.
- Facilitated small group instruction, reinforcing key concepts and improving comprehension levels.
- Worked closely with lead teachers to develop curriculum materials that aligned with state standards and district objectives.
- Provided one-on-one support for students with special needs, ensuring their individualized learning goals were met.
Customer Service Representative
Lori’s Gifts (Gift Shop Alta Bates Summit Medical Center)
Oakland, CA
05.2019 - 04.2020
- Assisted customers by providing exceptional customer service and processing transactions.
- Building relationships while maintaining professionalism
- Maintaining a clean environment
- Merchandising/ driving sales
- Ringing up customers and multitasking
- Working independently most days opening/closing the store
Retail Sales Associate
Nordstrom Rack
Fremont, CA
11.2014 - 09.2017
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Supervised employees and assessed performances to determine training needs and growth.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Lead Sales Associate
Justice, Just for Girls
San Leandro, CA
06.2009 - 05.2014
- Led sales team to achieve monthly targets through strategic planning and effective training programs.
- Mentored junior associates, fostering skills in customer engagement and product knowledge.
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
- Developed promotional strategies that enhanced product visibility and increased foot traffic.
- Create fun events and activities for customers children that entered the store
- Merchandise, customer service, cashier, building customer relationships.
Front End Lead
Walmart
Fremont, CA
02.2005 - 05.2008
- Supervised daily operations to ensure efficient workflow and optimal customer service.
- Trained and mentored team members on best practices for inventory management.
- Coordinated staff scheduling to align with peak business hours, maximizing coverage and efficiency.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Associate Of Arts - Early Childhood Education
Ohlone College
Fremont, CASkills
- Computer Skills
- Student Engagement
- Social-Emotional Learning training
- Exceptional verbal/written communication
- Reporting and documentation
- Classroom Management
- Customer relations/ Customer Service
- Safety awareness
Certification
- AED Certification
- CPR Certification
Timeline
Customer Service Representative
Lori’s Gifts (Gift Shop Alta Bates Summit Medical Center)
05.2019 - 04.2020
Instructional Paraprofessional
Alameda Community Learning Center
09.2017 - Current
Retail Sales Associate
Nordstrom Rack
11.2014 - 09.2017
Lead Sales Associate
Justice, Just for Girls
06.2009 - 05.2014
Front End Lead
Walmart
02.2005 - 05.2008
Associate Of Arts - Early Childhood Education
Ohlone College