LAQUITA JONES
Stonecrest,GA
Summary
Operationally driven healthcare leader with over a decade of experience overseeing multisite practice operations. Proven record of improving efficiency, patient satisfaction, and financial performance through strategic process redesign, cross-functional leadership, and performance-driven culture building. Recognized for optimizing throughput, reducing costs, and implementing scalable systems that enhance patient access and organizational agility.
Overview
13
13
years of professional experience
Work History
Administrator
Atlanta Women’s Healthcare Specialists
06.2025 - Current
- Lead operational strategy and execution across all practice departments, conducting performance reviews to identify and address efficiency gaps.
- Improved patient throughput by 18% and reduced appointment backlogs by 25% within first 90 days through scheduling and triage redesign.
- Implemented practice-wide process improvements, financial oversight, and staff development—resulting in a 15% revenue increase and 9% rise in patient satisfaction.
- Partner with executive leadership to align strategic priorities with measurable operational objectives, reducing project timelines by 30%.
Practice Manager III
Piedmont Healthcare
01.2022 - 05.2025
- Recognized with Practice Manager Award for outperforming benchmarks in patient satisfaction (+95%), EBAM (+18%), and turnover reduction (−35%).
- Delivered 28% revenue growth and 15% cost reduction in 8 months by implementing Lean workflow redesigns and cross-training initiatives.
- Launched telehealth and digital check-in programs increasing same-day appointment capacity by 30% and reducing no-shows by 17%.
- Developed performance dashboards improving leadership visibility and agility in decision-making.
Office Manager
Wellstar Health System
04.2018 - 01.2022
- Oversaw daily operations and patient flow for a multi-provider practice, cutting average wait times by 20%.
- Built and executed quality improvement and cost-control programs reducing expenses by 10% annually.
- Established KPI tracking and root-cause analyses to ensure operational compliance and continuous improvement.
Area Health Information Management Supervisor
Ciox Health
07.2012 - 04.2018
- Managed 27 HIM professionals across six Emory Clinic locations, standardizing processes and enhancing service delivery.
- Implemented centralized call center and remote workforce strategies, increasing client satisfaction by 40% and productivity by 32%.
- Directed HIPAA-compliant information systems and reporting, maintaining 100% audit compliance for six consecutive years.
Education
Master of Science - Health Administration
Georgia State University
Atlanta, GA05-2022
Bachelor of Science - Healthcare Management
Albany State University
Albany, GA07-2011
Skills
- Multi-Site Operations Management
- Strategic Planning
- Performance Improvement
- Lean Process Redesign
- Budget & Financial Stewardship
- KPI Development
- Patient Experience Optimization
- Team Leadership
- Regulatory Compliance
Timeline
Administrator
Atlanta Women’s Healthcare Specialists
06.2025 - Current
Practice Manager III
Piedmont Healthcare
01.2022 - 05.2025
Office Manager
Wellstar Health System
04.2018 - 01.2022
Area Health Information Management Supervisor
Ciox Health
07.2012 - 04.2018
Master of Science - Health Administration
Georgia State University
Bachelor of Science - Healthcare Management
Albany State University