LAQUITA JORDAN
Memphis,TN
Summary
Data-driven operations and analytics professional with 10+ years of experience optimizing workflows, improving performance, and driving strategic decision-making across real estate, construction, government, and program environments.
Skilled in SQL, Python, Power BI, Excel, and data analysis to identify trends, evaluate outcomes, and deliver actionable insights. Recently completed a SQL-based analysis of 5,000+ real estate transactions, uncovering pricing trends and factors impacting time on market.
Lean Six Sigma Green Belt (LSSGB) with expertise in process improvement, ROI analysis, and performance optimization. Known for bridging the gap between business operations and data to improve efficiency, reduce risk, and drive measurable results.
Currently pursuing a Master's in Data Analytics, focused on applying data-driven insights to support operational and investment decision-making.
Overview
1
1
Certificate
20
20
years of professional experience
Work History
Independent Project Consultant – Real Estate Operations
Tennessee Association of Realtors
Memphis, TN
08.2020 - Current
- Managed multiple client transactions as structured projects, using Trello and Microsoft Excel to track timelines, milestones, and key deliverables, ensuring on-time closings.
- Analyzed contract terms, pricing, and local market data to identify risks, support negotiations, and guide client decisions.
- Maintained organized transaction datasets in Excel, developing simple dashboards to monitor pipeline status, key deadlines, and overall progress.
- Collaborated with lenders, inspectors, title companies, and legal teams, ensuring accurate information flow and consistent documentation across all parties.
- Evaluated vendor bids and service terms, comparing cost and value to support budget-conscious, data-informed decisions.
Project Coordinator / Program Operations Lead
Teach For America – Memphis
Memphis, TN
05.2024 - 05.2026
- Manage 14 concurrent initiatives using structured task tracking systems to monitor deliverables, timelines, and workflow stages.
- Design and maintain project workflows that guide work from intake through completion while ensuring program compliance.
- Track progress through dashboards and performance reports to identify risks, bottlenecks, and scope changes.
- Analyzed performance data to identify trends and performance gaps, driving continuous improvement initiatives in instructional strategies and RTI group optimization.
- Coordinate with cross-functional stakeholders to resolve blockers and maintain delivery timelines.
- Maintain audit-ready documentation and operational records within structured project tracking systems.
Legalman (Paralegal) – Program & Case Operations
United States Navy Reserves
Millington, TN
01.2014 - 05.2021
- Managed a portfolio of 50+ concurrent legal cases using structured workflow systems to track deadlines, documentation, and case progression.
- Maintained process stages from case intake through resolution while ensuring 100% on-time completion of deliverables.
- Generated operational reports and status summaries for leadership to monitor case volume, risk exposure, and processing timelines.
- Identified workflow bottlenecks and improved documentation accuracy by 25% through process standardization.
- Coordinated communication between clients, witnesses, and command leadership to resolve operational blockers.
- Operated in highly regulated environments requiring strict compliance, risk management, and audit readiness.
Legal Assistant
Social Security Administration (ODAR)
Memphis, TN
08.2016 - 08.2018
- Managed a high-volume caseload of Social Security disability claims and appeals, ensuring timely case progression in a regulated federal environment
- Reviewed and analyzed medical records, vocational evidence, and legal documentation to support disability determinations and hearing outcomes
- Applied SSA policies, federal regulations, and procedural guidelines to assess claim eligibility and case development
- Coordinated with administrative law judges, attorneys, medical providers, and claimants to gather required documentation and resolve case issues
- Maintained detailed, audit-ready case files and updated claims systems to ensure accuracy, compliance, and timely decision-making
- Tracked deadlines, hearing schedules, and case milestones to support efficient adjudication and reduce backlog
- Communicated with claimants and representatives to provide updates, explain requirements, and deliver empathetic, customer-focused service
- Supported end-to-end case development from intake through appeal, ensuring completeness and readiness for adjudication
Operations Specialist (Surface Warfare Operations)
United States Navy
San Diego, CA
06.2006 - 01.2014
- Monitored and analyzed real-time operational data using radar and communication systems to track and evaluate potential contacts, supporting mission-critical decision making in high-risk environments.
- Maintained operational information systems and command center displays that provided leadership with continuous visibility into tactical conditions and operational status.
- Interpreted complex data and operational scenarios to provide recommendations to supervisors during active watch operations.
- Applied standardized military doctrine and procedures to ensure operational consistency, compliance, and accurate reporting during mission execution.
- Served as watch supervisor and section leader responsible for coordinating personnel, communication channels, and operational workflows within the Combat Information Center (CIC).
- Supported multi-domain operations including air defense, surface warfare, search and rescue, and maritime security through real-time data monitoring and communication coordination.
- Communicated critical operational updates across cross-functional teams to maintain situational awareness and ensure coordinated response across shipboard units.
Projects
Skyscanner Front-End Software Engineering virtual experience program on Forage - May 31, 2026
- Completed a job simulation where I built a web application using React as a front-end engineer at Skyscanner.
- Developed a page for picking a travel date using Skyscanner’s open-source Backpack React library.
- Customized my application and ran automated tests to ensure it rendered properly.
Education
Master of Science - Data Analytics
03-2027
No Degree - Introduction To Computer Information Systems
05-2026
Completed professional development courses in Computer Hardware and Software, Data Security, and Privacy, and Productivity and Systems Development.
Bachelor of Science - Paralegal Studies
08-2018
Master of Science - Human Services
01-2012
Skills
- SQL
- Python
- R
- AWS
- Microsoft Office Suite (Excel – Advanced, PowerPoint, Word, Outlook, Access – Basic) Power BI Jira Salesforce
- Process Improvement Continuous Improvement
- Lean Six Sigma (DMAIC)
- Agile Project Management
- Scrum Framework
- Workflow Optimization
- Project & Program Coordination
- Process Mapping & Standardization
- Stakeholder & Cross-Functional Collaboration
- Risk & Compliance Management
- Performance Metrics & Reporting
Certification
CERTIFICATIONS AND TECHNICAL BADGES
IBM z/OS Mainframe Practitioner
IBM | 2026
- Demonstrated foundational skills in IBM Z hardware, z/OS, and system administration
- Completed hands-on labs on a live mainframe environment
IBM Z Xplore - Advanced
IBM | 2026
- Applied advanced mainframe problem-solving using JCL, REXX, COBOL, and Zowe
- Worked with datasets, automation tools, and Linux-based environments
IBM Z Xplore - Concepts
IBM | 2026
- Built core skills in JCL, Python, and UNIX System Services (USS)
- Managed datasets and executed system-level commands
Introduction to IBM z/OS
IBM | 2026
Introduction to z/OS Commands and Panels
IBM | 2026
Introduction to System Programming on IBM Z
IBM | 2026
Introducing z/OS UNIX System Services
IBM | 2026
Explore Emerging Tech
IBM SkillsBuild | 2026
Additional Certification
Lean Six Sigma Green Belt | 2026
MILITARY SERVICE
- United States Navy Reserves | (Legalman) | 2014–2021
- United States Navy (Active Duty) | (Operations Specialist) | 2006-2011
- Additional experience available upon request (customer service, legal administration, healthcare records management).