LAQUITA MACK
JACKSONVILLE
Summary
Dynamic Medical Office Assistant with extensive experience at North Florida Surgeons, excelling in patient scheduling and insurance verification. Known for exceptional multitasking and organization skills, I consistently foster a compassionate environment while ensuring compliance with HIPAA regulations. Proven ability to enhance patient care and streamline office operations effectively.
Overview
9
9
years of professional experience
Work History
Medical Office Assistant
North Florida Surgeons
03.2016 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Provided prompt, polite and professional in-person and telephone customer service.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Received, recorded and filed medical payments by check, cash, and credit card.
Education
Associate of Science - Business Administration And Management
Florida Career College
Jacksonville, FL05-2006
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Positive attitude
- Medical reception
- Attention to detail
- Insurance verification
- Office administration
- Patient scheduling
- Appointment coordination
- Patient care
- Team leadership
- HIPAA compliance
- Medical procedures
- Patient registration
- Medical records maintenance
- Patient referrals
- Medical records management
- Payment collection and processing
- Billing and coding
- Patient demographics
- Insurance authorizations
- Healthcare compliance
- Prior authorization requests
- Clinical and administrative support
- Co-pay collection
- Multi-line telephone management
- Customer service
- CPR certified
- Critical thinking
- Administrative support
Timeline
Medical Office Assistant
North Florida Surgeons
03.2016 - Current
Associate of Science - Business Administration And Management
Florida Career College
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