Laquita Oatis
CVS Health
King George,VA
20
years of professional experience
Operations professional with track record of maintaining high standards and delivering results in production environments. Proven ability to ensure smooth operations and uphold stringent safety protocols. Known for strong collaboration skills and adaptability to changing demands, with focus on precision and problem-solving.
Work History
Computer Room Operator
3 Years 10 Months- Executed system reports, forms, OTCHS waves, and labels for production to ensure accurate and timely processing. Collaborated with corporate teams to roll out new equipment and software upgrades. Provided technical support for distribution center, resolving issues to minimize downtime and maintain operations. Ensured proper functioning of computer room equipment. and IT supply inventory. Processed repairs for returned merchandise authorizations. for damaged equipment.
- Monitored inventory levels, coordinating timely replenishment of supplies and materials.
- Operated machinery and equipment to ensure efficient workflow and product quality.
- Monitored inventory levels, coordinating timely replenishment of supplies and materials.
- Trained new employees on safety protocols and operational procedures for optimal performance.
Assistant Rural Carrier
1 Year 10 Months- Delivered packages and mail safely and on time along rural service route.
- Delivered mail and packages efficiently to designated routes, ensuring timely service.
- Assisted in maintaining accurate records of deliveries and customer interactions.
- Operated postal vehicles safely while adhering to traffic regulations and safety protocols.
IT Equipment Coordinator
10 Months- Allocated and maintained IT equipment throughout Fulfillment Center to ensure operational readiness. Processed RMA (Return Merchandise Authorization) and repairs for devices under warranty to minimize downtime. Managed audits of IT assets and ensured cleanliness of IT areas to uphold compliance and functionality. Receive, load and configure operating systems onto devices such as laptops, Motorola Seamers, Kindles.
- Coordinated equipment maintenance schedules to optimize operational efficiency.
- Managed inventory levels of equipment and supplies to ensure availability.
- Established and maintained relationships with vendors for timely equipment procurement.
FC Associate I / Seasonal Ops Admin
1 Year 8 Months- Delivered customer service by scanning, sorting, and wrapping daily orders for shipment. Assisted HR team in new hire orientation by answering questions and assigning lockers. Conducted weekly department reviews and facilitated associate interviews. Assisted associates with access to HR services.
- Operated sorting equipment to ensure efficient package flow and minimize delays.
- Collaborated with team members to maintain safety standards and compliance protocols.
- Monitored inventory levels, identifying discrepancies and initiating corrective actions.
Account Developer
11 Months- Executed business-to-business lead generation and sales prospecting to enhance engagement within targeted vertical markets. Conducted market research to identify key contacts and decision makers, facilitating targeted outreach at prospective companies. Coordinated follow-up for marketing and lead generation initiatives, including trade shows, newsletters, email campaigns, and letter campaigns, to maximize lead conversion.
- Developed and maintained strong client relationships to enhance account performance.
- Analyzed market trends to identify new business opportunities for growth.
- Collaborated with cross-functional teams to streamline account management processes.
Security Officer
11 Months- Ensure the safety and security of the people, homes and business in our community. Delivered exceptional customer service to enhance community trust and safety. Facilitated clear communication across organizational levels to support effective security operations. Observed and reported any problems that arose while on patrol. Coordinated employee schedules to ensure optimal security coverage and operational efficiency. Ensuring that all security procedures are met.
- Monitored premises to prevent unauthorized access and ensure safety of personnel and property.
- Conducted regular patrols to identify security vulnerabilities and maintain a secure environment.
- Collaborated with local law enforcement to report incidents and facilitate investigations.
Data Entry
8 Months- Conducted benefit investigations for medical doctor office, facilitating timely access to prescribed medications for patients. Researching prior authorization statuses and J codes for different medications for the patients and physicians. Communicated effectively with supervisor and physicians. Developed and implemented company processes and procedures, enhancing operational workflows and supporting greater productivity. Provide excellent customer experience to each customer. Managed and updated multiple consumer accounts, ensuring accurate data entry and clarity in system records.
- Ensured timely updates of inventory records with meticulous data entry and verification.
- Increased efficiency in financial reporting by automating data entry tasks.
- Streamlined invoice processing by implementing efficient data entry and validation techniques.
Easy Tech Expert
2 Years 11 Months- Delivered IT services through setup and repair of customer computers, enhancing user satisfaction. Monitored compliance with company policies and procedures daily. Provide peer coaching and training on selling skills and new technologies to associates. Maintained neat and clean department to create inviting environment, contributing to profitable sales and goal achievement. Facilitated communication as primary liaison between departments, clients, and vendors, streamlining information flow. Increased customer loyalty through excellent customer service.
- Operated and maintained equipment to ensure optimal performance and minimal downtime.
- Diagnosed technical issues and provided timely solutions to enhance customer satisfaction.
- Collaborated with team members to streamline workflows and improve operational efficiency.
Quality Control Specialist
1 Year 8 Months- Collected, prepared, and analyzed data and quality reports to ensure compliance with procedures. Ensuring proper procedures and policies are being followed during interview. Provided feedback and information to management on quality observations to support decision-making. Provide accurate team documents to supervisor within a specified time frame. Maintain documentation including but not limited to the QDSs, Tables, Operations Process Sheets, and Quality Reports. Analyzed discrepancies and data integrity issues to maintain accuracy of quality standards. Developed and implemented processes and procedures which resulted in increased company efficiency and productivity.
- Conducted thorough inspections to ensure product quality compliance with industry standards.
- Developed and implemented quality control protocols to enhance operational efficiency.
- Trained and mentored junior staff on quality assurance processes and best practices.
Education
Bachelor of Science Degree - Operation Management
Associate of Science Degree - Computer Networking Technology
Skills
System Maintenance
Troubleshooting
Operational Support
Data Management
Computer proficiency
Inventory management
Attention to detail
Problem-solving
Critical thinking
Teamwork and collaboration
Self-starter
Customer service
Timeline
Computer Room Operator
CVS Health
09.2022 - CurrentRead More
Assistant Rural Carrier
USPS
12.2020 - 10.2022Read More
IT Equipment Coordinator
Amazon Sort Center
08.2019 - 06.2020Read More
FC Associate I / Seasonal Ops Admin
Amazon Sort Center
08.2017 - 04.2019Read More
Account Developer
Harte-Hanks Market Intelligence
07.2013 - 06.2014Read More
Security Officer
Allied Barton Security Services
08.2012 - 07.2013Read More
Data Entry
Sedona Staffing
11.2011 - 07.2012Read More
Easy Tech Expert
Staples
08.2008 - 07.2011Read More
Quality Control Specialist
Harte-Hanks Market Intelligence
11.2006 - 07.2008Read More
Remington College
Associate of Science Degree from Computer Networking Technology
Read More
Remington College
Bachelor of Science Degree from Operation Management
Read More