Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
AssistantManager
La'Quita Olaoluwa

La'Quita Olaoluwa

CSR
DeSoto,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Commercial CSR

BFS Services
09.2020 - 10.2022
  • Investigated and resolved accounting, service and delivery concerns.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Medical Assistant

Trident Care
01.2019 - 03.2022
  • Completed EKGs and other tests based on patient presentation in office.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Data Entry Clerk

DHL Logistics
05.2017 - 04.2021
  • Utilized techniques for increasing data entry speed.
  • Checked for accuracy by verifying data and records.
  • Coded and processed applications into required electronic formats.
  • Followed established procedures to enter and process data correctly.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Used computer software to store and retrieve data.

Education

Associate of Arts - Communication Studies

Paul Quinn College
Dallas, TX
11.2001

MEDICAL - Medical Assisting

ATI Career Training Center - Dallas
Dallas, TX
08.2002

Skills

  • Policy and Procedure Adherence
  • Business Correspondence
  • Collaborative Environments
  • Quote Generation
  • Critical Thinking
  • Billing Adjustments and Refunds
  • Patient and Family Liaison
  • Customer Service and Assistance
  • Accounts Payable and Accounts Receivable
  • Call Volume and Quality Metrics
  • POS Inventory System Operation
  • CRM Systems
  • Retail Sales Customer Service

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Commercial CSR

BFS Services
09.2020 - 10.2022

Medical Assistant

Trident Care
01.2019 - 03.2022

Data Entry Clerk

DHL Logistics
05.2017 - 04.2021

Associate of Arts - Communication Studies

Paul Quinn College

MEDICAL - Medical Assisting

ATI Career Training Center - Dallas

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La'Quita OlaoluwaCSR