Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LAQUITA PAYNE

KILGORE,Texas

Summary

Driven by a results-focused approach, I leveraged my legal knowledge and organizational leadership at the City of Kilgore to streamline court processes, enhancing efficiency by implementing innovative case management systems. My adeptness in records management and ability to foster collaborative environments significantly reduced case backlogs, demonstrating my commitment to continuous improvement and excellence in judicial administration.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Court Administrator

City of Kilgore
12.2021 - Current
  • Processed workflows related to specific areas of court processes.
  • Sorted, stamped and filed wide variety of legal and judicial materials.
  • Reviewed presented documents for compliance to standards.
  • Maintained flow of documents received and served through appropriate clerks up to judges and back to final destination.
  • Handled database management for specific areas of law.
  • Implemented best practices in record retention policies, improving organization''s information management.
  • Promoted adherence to legal standards through strict enforcement of courtroom policies and procedures.
  • Enhanced court staff productivity through effective training programs and performance evaluations.
  • Maintained a high level of security within the courthouse by collaborating with law enforcement personnel on safety protocols.
  • Developed strong relationships with judges, attorneys, and law enforcement agencies to foster a collaborative working environment.
  • Reduced errors in legal documentation by implementing thorough quality control measures during record-keeping processes.
  • Streamlined court processes by implementing efficient administrative procedures and systems.
  • Ensured timely resolution of cases by coordinating court schedules and maintaining accurate records.
  • Facilitated the implementation of alternative dispute resolution methods, resulting in a reduction of court caseloads and expediting case resolutions.
  • Implemented innovative case management systems, resulting in reduced backlog and faster case processing times.
  • Addressed concerns from litigants promptly to maintain positive public perception of the judiciary.
  • Established effective communication strategies between courtroom personnel, leading to increased cooperation among different roles within the justice system.
  • Monitored compliance with state regulations regarding indigent defense services, ensuring that all eligible defendants received representation as mandated by law.
  • Improved public trust in the judicial system by fostering open communication channels between the court and community stakeholders.
  • Updated court technology systems, improving efficiency in document filing and retrieval operations for all parties involved in cases.
  • Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
  • Organized and updated databases, records and other information resources.
  • Created organized filing system to manage department documents.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Deputy Court Clerk

City of Kilgore
12.2018 - Current
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Drafted professional court correspondence to facilitate legal proceedings.
  • Promoted public trust in the judicial system by providing exceptional customer service to individuals seeking assistance from the court clerk''s office.
  • Managed efficient scheduling of court proceedings to avoid conflicts and ensure timely resolution of cases.
  • Assisted judges with courtroom procedures, enabling smooth hearings and trials.
  • Enhanced communication between court departments by serving as a liaison and promptly addressing inquiries or concerns.
  • Continuously improved knowledge of laws, policies, procedures related to the role as Deputy Court Clerk through ongoing professional development opportunities.
  • Facilitated timely communication between parties by distributing legal notices, subpoenas, and other pertinent documentation as required.
  • Ensured the confidentiality of sensitive information by safeguarding all court records in accordance with established protocols.
  • Reduced clerical errors by thoroughly reviewing all documents submitted to the court for accuracy and compliance with rules and regulations.
  • Maintained high standards of professionalism while interacting with diverse populations, including litigants, attorneys, jurors, witnesses, law enforcement officers, and other court personnel.
  • Supported the administration of justice by preparing necessary documentation for judges'' review prior to hearings or trials.
  • Handled financial transactions, including processing payments for fines and fees, ensuring accuracy and proper recordkeeping.
  • Improved court efficiency by maintaining accurate and up-to-date records of case files, legal documents, and correspondence.
  • Maintained court dockets and updated disposition of cases after court hearings and trials.
  • Provided assistance to attorneys and court personnel in courtroom
  • Answered telephone calls, took messages and transferred calls to appropriate colleagues.
  • Reviewed court documents to process subpoenas, motions and pleadings.
  • Prepared court documents for filing in alignment with established protocols to support compliance.
  • Prepared court orders and judgments for signature.
  • Examined legal documents submitted to courts for adherence to laws and court procedures.
  • Assisted court in scheduling hearings, meetings and other events to support seamless operations.
  • Collected court fees and fines and recorded amounts collected in Incode v9 and v10.
  • Coordinated courtroom proceedings and enforced adherence to proper procedures.
  • Researched case law and legal documents to support judicial decisions.
  • Performed routine data entry or document management.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Informed customers by mail or telephone of additional steps needed to obtain licenses.

Compliance Specialist

City of Longview
11.2013 - 12.2018
  • Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
  • Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
  • Supported team by pitching in to complete special projects.
  • Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
  • Managed approximately 100-150 outbound calls per day to customers

Office Manager

Cash Now
01.2008 - 04.2013
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Managed 40 to 50 incoming calls per day from customers

Education

Associate of Applied Science - Accounting

Carl Albert State College
Idabel, OK
05.1997

Skills

  • Organizational Leadership
  • Legal knowledge
  • Court Procedures
  • Records Management
  • Customer Service
  • Attention to Detail
  • Recordkeeping and File Management
  • Decision-Making
  • Office Administration
  • Personable and Approachable
  • Goal Setting
  • Continuous Improvement
  • Data Confidentiality
  • Performance Improvement
  • Deadline Adherence

Certification

TMCEC Level 2 Certified Court Clerk

Timeline

Court Administrator

City of Kilgore
12.2021 - Current

Deputy Court Clerk

City of Kilgore
12.2018 - Current

Compliance Specialist

City of Longview
11.2013 - 12.2018

Office Manager

Cash Now
01.2008 - 04.2013

Associate of Applied Science - Accounting

Carl Albert State College

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LAQUITA PAYNE