Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laquita Prince

Cincinnati,OH

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Delta Airlines
01.2022 - 04.2025
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided ongoing guest service.

Night Auditor/Front Desk

Hampton Inn and Suites
11.2023 - Current


  • Performed nightly updates to room charges and rates.
  • Set up and entered financial data into spreadsheets using Microsoft Excel.
  • Balanced hotel accounts and resolved discrepancies.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Generated and printed daily financial reports to track hotel performance.
  • Reconciled daily financial transactions, ensuring accuracy in revenue and expenses.
  • Monitored front desk operations, providing exceptional customer service during night shifts.
  • Implemented nightly audit procedures to maintain compliance with hotel policies and regulations.
  • Resolved guest inquiries and issues promptly, enhancing overall guest satisfaction ratings.

Health Unit Coordinator

UC Health West Chester Hospital
05.2024 - Current
  • Coordinated patient admissions and discharges, ensuring timely and efficient processing.
  • Managed electronic health records, maintaining accuracy and confidentiality of patient information.
  • Facilitated communication between healthcare teams, enhancing collaboration and information flow.
  • Scheduled appointments and procedures, optimizing clinic workflow and patient access to services.

Airline Customer Service Agent

American Airlines
05.2019 - 11.2021


  • Increased customer satisfaction by resolving flight issues.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Assisted customers with check-in processes and baggage handling to ensure seamless travel experiences.
  • Coordinated with airline staff to manage flight schedules and gate assignments for optimal operations.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.

Home Health Care Provider

Hopetreecare
10.2017 - 08.2020
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Completed household management tasks for clients within private home settings, including companionship and personal care assistance.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Administered medication as directed by physician.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.

Cook/Sitter/Housekeeper

Mercy Health
08.2012 - 10.2017
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Changed and sanitized all cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail, and quality.

Education

Associate of Arts - Business Administration

University of Phoenix
Tempe, AZ
04.2022

GED -

Whiteville High School
Whiteville, NC
05.2003

Skills

  • Problem resolution
  • Progress documentation
  • Behavioral Management
  • Home Health Care
  • Menu memorization
  • Food processing
  • Relationship development
  • Friendly service mentality
  • Hazardous Chemical Training
  • First Aid and Safety
  • Patient
  • Food preparation and safety
  • Insurance Billing
  • Appointment Scheduling
  • Insurance Knowledge
  • HIPAA Compliance
  • Patient Assistance
  • Patient Information Collection
  • Patient Information Verification
  • Patient Privacy
  • Teamwork
  • Housekeeping
  • Customer service
  • Health and safety compliance
  • Customer service-focused

Certification

  • First Aid/CPR Certified
  • DODD certified
  • MED AdMIN 1
  • EPIC Training

Timeline

Health Unit Coordinator

UC Health West Chester Hospital
05.2024 - Current

Night Auditor/Front Desk

Hampton Inn and Suites
11.2023 - Current

Customer Service Representative

Delta Airlines
01.2022 - 04.2025

Airline Customer Service Agent

American Airlines
05.2019 - 11.2021

Home Health Care Provider

Hopetreecare
10.2017 - 08.2020

Cook/Sitter/Housekeeper

Mercy Health
08.2012 - 10.2017

Associate of Arts - Business Administration

University of Phoenix

GED -

Whiteville High School

Similar Profiles

CREATE PROFILE