Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laquita Profit

Chicago,IL

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

9
9
years of professional experience

Work History

Volunteer Activities Coordinator

Bickerdike
Chicago, IL
09.2023 - Current
  • Organized and coordinated volunteer activities in accordance with organizational objectives.
  • Facilitated communication between volunteers, staff, and management to ensure effective coordination of tasks.
  • Recruited volunteers through various methods such as online postings, open houses, job fairs.
  • Maintained accurate records of all volunteer activities and hours worked.
  • Provided necessary orientation sessions to new volunteers on organization policies and procedures.
  • Assessed individual skills and interests of each volunteer to match them with suitable tasks or roles within the organization.
  • Planned special events such as fundraisers, community service initiatives.
  • Collaborated with other organizations in order to coordinate joint efforts in providing services or programs that involve volunteering.

Supervisor in Training

Taco Bell Restaurant
Chicago, IL
08.2022 - 10.2023
  • Trained new employees on the daily job duties, policies and procedures.
  • Supervised staff to ensure quality customer service was being provided in a timely manner.
  • Assisted with scheduling shifts to meet operational needs while ensuring labor cost controls were met.
  • Provided feedback, coaching and development opportunities to team members as needed.
  • Collaborated with other departments to ensure all customer requests were handled properly and efficiently.
  • Monitored employee attendance records and ensured compliance with company policies.
  • Resolved customer complaints in a professional manner by utilizing problem-solving skills.
  • Coordinated training sessions for team members on new products or services offered by the company.
  • Created weekly work schedules according to business needs while adhering to budgetary constraints.
  • Communicated effectively with internal stakeholders regarding any changes or updates related to the department's activities.

Customer Service Representative

Comcast, Xfinity
Chicago, IL
02.2016 - 10.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.

Housekeeping Room Attendant

Cambria Hotel Chicago Theatre District
Chicago, IL
11.2020 - 07.2022
  • Cleaned guest rooms, including vacuuming carpets and dusting furniture.
  • Maintained cleaning cart with supplies, such as fresh linens and towels.
  • Checked rooms to ensure they met standards for cleanliness and tidiness.
  • Replenished room amenities according to established guidelines.
  • Provided guests with information on hotel services and room features.
  • Followed safety procedures when using chemical cleaners and power equipment.
  • Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
  • Stocked linen closets with appropriate supplies for housekeeping staff use.
  • Organized storage areas for efficient access to materials and supplies.
  • Assisted in laundry operations when needed by sorting linens and loading machines.
  • Replaced dirty linens with clean items according to established standards of quality control.
  • Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
  • Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
  • Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
  • Performed deep cleaning tasks such as shampooing carpets or steam cleaning furniture.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Furnished guests with clean linens and supplied rooms with toiletries.

Mail Sorter

UPS Freight
Bensenville, IL
03.2015 - 12.2019
  • Sorted incoming mail for distribution to staff, departments and external customers.
  • Operated automated sorting equipment to separate letters, flats and packages according to predetermined criteria.
  • Processed outgoing mail using postage meters and scales.
  • Inspected incoming mail for damage or missing pieces.
  • Labeled containers with required information before dispatching them.
  • Stocked supplies such as envelopes, labels and other materials needed for mailing operations.
  • Reported any malfunctioning of the machine to supervisors immediately.
  • Assisted in loading and unloading of trucks when necessary.
  • Delivered mail within the facility using carts or vehicles as required.
  • Picked up outgoing mail from designated locations in a timely manner.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Sorted and placed materials or items on racks, shelves or bins for transport to recipient or destination.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.

Education

High School Diploma -

North Lawndale HS
Chicago, IL
05-2010

Some College (No Degree) - Medical Insurance Billing

DeVry University
Villa Park, IL

Skills

  • Volunteer Screening
  • Work Scheduling
  • Organizing Fundraising Activities
  • Laundry Management
  • Residential Cleaning
  • Customer Service
  • Quality Assurance
  • Excellent oral and written communication
  • Process Improvement
  • Inventory Control
  • Schedule development
  • Inventory Oversight
  • Complex Problem-Solving
  • Inbound and Outbound Calling
  • Data Entry

Timeline

Volunteer Activities Coordinator

Bickerdike
09.2023 - Current

Supervisor in Training

Taco Bell Restaurant
08.2022 - 10.2023

Housekeeping Room Attendant

Cambria Hotel Chicago Theatre District
11.2020 - 07.2022

Customer Service Representative

Comcast, Xfinity
02.2016 - 10.2022

Mail Sorter

UPS Freight
03.2015 - 12.2019

High School Diploma -

North Lawndale HS

Some College (No Degree) - Medical Insurance Billing

DeVry University

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