Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

LaQuita Rhine

Cordova,TN

Overview

10
10
years of professional experience

Work History

Service Coordinator

MILLENNIA COMPANIES
11.2022 - Current
  • Management and expansion of 6+ new partnerships with other community organizations, employers, educational entities, in support of program success and future growth.
  • Create and maintain calendar activities/events that provide a variety of resident centered experiences.
  • Develop sense of community among residents and their neighbors using organization and facilitation skills.
  • Educate residents, families, and staff on available resources.
  • Developed efficient processes and procedures to achieve prompt delivery and completion of service projects.

Program Manager

GIRLS INC. OF MEMPHIS
06.2022 - 11.2022
  • Managed a team of 5 facilitators, volunteers, and interns to provide ongoing coaching and feedback.
  • Maintained budgets, optimized expenses, developed policies and procedures.
  • Identified opportunities for new partnerships with community stakeholders and guardians.
  • Developed and implemented quality year-round program/curriculum for youth ages 5 – 18.
  • Engaged in quality assurance practices for program excellence.
  • Recruited, hired, trained, supported, and evaluated program facilitators.
  • Fostered participant recruitment, registration, on-boarding, and retention.

Client Pathway Coordinator

HOSPITALITY HUB OF MEMPHIS
12.2020 - 01.2022
  • Supervised 2 caseworkers, volunteers, and social work interns to evaluate performance in furthering The Hub's mission.
  • Engaged in community outreach to secure in-kind donations, and other resources for 20+ clients.
  • Successfully moved clients from homelessness to self-sufficiency by 45%.
  • Provided training and direction to create effective resolutions for both staff and clients in a transitional living facility.
  • Led educational classes for vulnerable individuals to support growth.
  • Developed strategies to ensure the program and policies were consistent with grant requirements.
  • Resolved conflict during shifts using de-escalation and mediation skills.

Agency Relationship Associate

UNITED WAY OF THE MIDSOUTH
01.2020 - 08.2020
  • Established and maintained collaborative partnerships with community agencies, stakeholders, and organizations.
  • Identified and developed 2Gen focus area of 10+ co-chairs and community representation for strategic goals.
  • Built awareness of practices that improved outcomes of local disparities.
  • Participated in staff meetings to discuss innovative strategies to improve services.
  • Provided technical training and assistance to partner agencies.
  • Facilitated on and offsite presentations that led to scalable solutions.

Health Services Manager

CHRIST COMMUNITY HEALTH SERVICES
01.2016 - 12.2019
  • Assisted with new hire onboarding processes and team projects.
  • Supported the Director of Population Health with coordination, budgets, and grants.
  • Attended training statewide and locally to collaborate with other organizations for development.
  • Served as a liaison between medical staff, therapist, patients, and colleagues.
  • Directed care planning for HIV case management to 30+ individuals.

Account Specialist

WEST CANCER CENTER
01.2014 - 01.2016
  • Increased collected funds and annual revenue by 20%.
  • Instructed new employees in best account management and resolution practices.
  • Tasked with dissemination of information from incoming patients for billing, insurance, collections.
  • Prepared statements and contacted insurance companies to resolve outstanding invoices.

Education

Master of Public Administration -

BELHAVEN UNIVERSITY
Memphis, TN
05.2019

Bachelor of Arts Social Services -

BELHAVEN UNIVERSITY
Memphis, TN
01.2016

Associate of Arts Medical Office Administration -

SOUTHWEST TENNESSEE COMMUNITY COLLEGE
Memphis, TN
01.2012

Skills

  • Team Leadership
  • Client Advocacy
  • Status Meetings
  • Family Service Plans
  • Meeting Facilitation
  • Trauma-Informed Care

Affiliations

  • Memphis Academy of Civic Engagement
  • Community Alliance Homeless Consortium Governing Council
  • St. Jude Subcommittee for HIV

Timeline

Service Coordinator

MILLENNIA COMPANIES
11.2022 - Current

Program Manager

GIRLS INC. OF MEMPHIS
06.2022 - 11.2022

Client Pathway Coordinator

HOSPITALITY HUB OF MEMPHIS
12.2020 - 01.2022

Agency Relationship Associate

UNITED WAY OF THE MIDSOUTH
01.2020 - 08.2020

Health Services Manager

CHRIST COMMUNITY HEALTH SERVICES
01.2016 - 12.2019

Account Specialist

WEST CANCER CENTER
01.2014 - 01.2016

Master of Public Administration -

BELHAVEN UNIVERSITY

Bachelor of Arts Social Services -

BELHAVEN UNIVERSITY

Associate of Arts Medical Office Administration -

SOUTHWEST TENNESSEE COMMUNITY COLLEGE

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LaQuita Rhine