Summary
Overview
Work History
Education
Skills
Timeline
Generic

LAQUITA RUSSELL

BELTON,MO

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

10
10
years of professional experience

Work History

FRAUD INVESTIGATOR

Charter Communications
06.2022 - Current
  • Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
  • Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
  • Conducted prompt and thorough investigations on referred files.
  • Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
  • Reduced fraudulent activity by implementing effective fraud detection strategies and tools.
  • Kept current with industry best practices and attended professional development events to maintain expertise in fraud investigation techniques.
  • Collaborated with law enforcement agencies to resolve complex fraud cases, leading to successful prosecution of offenders.
  • Monitored account activity in real-time for early detection and swift resolution of potential issues before I escalated into significant losses for the organization.
  • Enhanced internal communication by providing regular updates on current fraud trends and emerging threats.
  • Increased team productivity with the implementation of time-saving investigative tools and software solutions.
  • Produced detailed reports of fraud investigations and presented findings to senior management.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Evaluated success of fraud detection systems to identify areas for improvement.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Investigate theft of identity cases using pertinent sources to determine causes of action for fraudulent activity.

TEACHER'S ASSISTANT & TRAINING INSTRUCTOR

DODEA Heroes Elementary
12.2017 - 11.2020
  • Leveraged special knowledge in education to support teachers by providing one-on-one support to students to ensure their understanding of course materials, facilitated review sessions to help students prepare for tests and exams, and monitor student progress and provide ongoing feedback.
  • Created personalized study plans and helped students develop effective study habits, provided individual and group tutoring sessions in various subjects, including math, science, and math.
  • Also maintained accurate records of student attendance and grades.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Graded assignments and reported individual progress to teacher.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.

ASSISTANT BASKETBALL COACH

Lejeune High School
11.2017 - 03.2018
  • Assisted the head coach in developing and implementing training programs and game winning strategies for the team and coordinated and conducted basketball training sessions, including drills, conditioning exercises and scrimmage games.
  • Served as a mentor to each student, assisted in monitoring the academic progress of players and helped them maintain their eligibility, and analyzed game footage and provided feedback to players to help them improve their tactics and skills.
  • Developed strong relationships with athletes and their families, fostering a supportive environment both on and off the court.
  • Maintained accurate records of player statistics, aiding in strategic decision-making during game planning sessions.
  • Counseled athletes on conflict resolution techniques and anger management to improve on-court and off-court behaviors.
  • Represented school and athletic program in positive light locally and in media.

OVERNIGHT STOCKER

Hy-Vee
06.2015 - 01.2017
  • Responsible for labeling and pricing merchandise, ensuring that prices are accurate and consistent with company policies, kept track of inventory levels, alerts management when stock levels were low and ordered new merchandise as needed.
  • Followed all safety protocols and guidelines for handling & storing merchandise and worked with fellow team members to ensure merchandise was stored and organized.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Maintained neat, organized stockroom free of hazards.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.

MERCHANDISER

Academy Sports & Outdoors
07.2014 - 04.2016
  • Trained and coached sales associates on visual merchandising techniques and customer service standards and worked closely with marketing to develop advertising campaigns.
  • Designed and implemented visual merchandising displays, including seasonal and promotional displays that succinctly aligned with the overall branding strategy.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Verified products appeared at correct locations in proper quantities.
  • Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.

Education

BACHELOR OF ARTS - Computer Information Systems

University of Mount Olive
Mount Olive, NC
04.2022

ASSOCIATES IN SCIENCE - General Studies

University of Mount Olive
Mount Olive, NC
12.2019

Skills

  • FraudNet & Skip Tracing
  • SQL & Lexis Nexis
  • Microsoft Office
  • Fraud Mitigation & Prevention
  • Data Analysis & Research
  • Staff Training & Development
  • Risk Assessment
  • Strategic Planning
  • Internet Privacy & Security
  • Identity Verification
  • Verbal and written communication
  • Time Management
  • Multitasking Abilities
  • Analytical Skills & Thinking
  • Cybersecurity knowledge

Timeline

FRAUD INVESTIGATOR

Charter Communications
06.2022 - Current

TEACHER'S ASSISTANT & TRAINING INSTRUCTOR

DODEA Heroes Elementary
12.2017 - 11.2020

ASSISTANT BASKETBALL COACH

Lejeune High School
11.2017 - 03.2018

OVERNIGHT STOCKER

Hy-Vee
06.2015 - 01.2017

MERCHANDISER

Academy Sports & Outdoors
07.2014 - 04.2016

BACHELOR OF ARTS - Computer Information Systems

University of Mount Olive

ASSOCIATES IN SCIENCE - General Studies

University of Mount Olive

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LAQUITA RUSSELL